Customer Ratings & Reviews
- Model:
- LSXS26366D
- SKU:
- 4661201
Rating by feature
- Storage Capacity
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.1 out of 5 stars
Customers are saying
Customers are impressed with the refrigerator's spaciousness, the convenience of the door-in-door feature, and the sleek look of the black stainless steel. They also appreciate the easy access to commonly used items and the ice maker. However, some customers have experienced issues with noise, defective units, adjustable shelves, and the door alarm.
This summary was generated by AI based on customer reviews.
Do not recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this refrigerator/freezer May 2016. We also purchased the 5 year extended warranty. Within the first year the freezer stopped freezing, had a repair man come out and tell us the line froze and they had to replace the entire freezer door. June 2019 the freezer stopped working again had a repairman come out and tell us the compressor is bad and replaced it. And now it’s a day shy of August and our freezer is again the issue. We are now sitting waiting on a call back from the warranty company to contact us. Three issues within three years and this is my first and LG product.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to see that you've had multiple freezer issues with your refrigerator and that you're having a hard time getting it repaired. We'll be happy to take a look and see how we can help get this completed for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Not best choice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not get if you have active kids. It dents easily. The ice/water machine did not work for longer than a few weeks. The temperature does not regulate correctly. It dies not hold much without being over filled.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Duly noted. Thank you for taking the time to provide your feedback. We will share this with our research and development teams for future improvements. ^Jennifer
- Cons mentioned:Compressor
Junk! Stay Away
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away from this fridge. Ice Maker had to be replaced after 2 years ($300) and the compressor died after 4 years ($600). So I have almost paid in repairs what I paid for the fridge!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We definitely understand that it can be frustrating to spend money on a refrigerator and experience these issues within a few years. We'd like to see how we can help in getting this repaired for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Only lasted 4 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have loved the layout of this fridge but aftwr 4 years it went out. Not exactly happy about this. I feel like ir should last longer than that
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Compressor
Compressor Issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.worked for four years and gave out. Compressor issues.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with scheduling repair, however, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will do everything in our power to expedite a resolution for you. Thank you. ^Jennifer
Look up the lawsuit before you buy LG
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge is absolute garbage. I was a best buy employee when I purchased this, so take that into consideration. It lasted 1 year before the ice maker stopped working and the entire unit would get hot to the touch on the panel that divides the fridge and freezer sections. The "black stainless steel" is literally window tint that started peeling off. After 3 years, the entire fridge quit working and neither Best Buy nor LG would do anything to fix or repair it. Google and find out about the class action lawsuit against LG over these items.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance.If you'd like to discuss more, please reach out to our Customer Support Team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Reliability
Trash
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute trash. Broke within 2 years and company does not honor warranty
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Died
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Almost made it to 5 years then died. Purchased 2018 and now it makes all sorts of noise and won’t hold a temp. Water has always leaked from the in door ice maker. Water outlet for the water dispenser points to side slightly. Fridge is junk now. Not worth the time and money to have fixed.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We're deeply concerned that our resolution to your issue did not meet your expectations and that we weren’t able to demonstrate how much you mean to us. As much as we hate to see you go, we understand that a leaking and non-cooling LG Refrigerator must’ve caused a lot of inconvenience on your end. We apologize again for all the trouble caused and wish you all the best. Please reach out to us if you have any questions or concerns. ~Tanisha
Consistent Defects
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first one that I received the icemaker did not work. Best Buy came to replace it only to find out that the freezer was completely damaged and had more defects than just the icemaker that did not work. No one wants to help or take responsibility. Will nevertheless buy anything LG again.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate all of your feedback. Please reach out to a specialist via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000 should you need any assistance. ^MC
Not so happy with my fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I spent 1800 bucks on a refrigerator and can’t use the ice because of the taste, I called the manufacturer and she said put a box of baking soda in it, I’ve been dumping the ice for three months and it taste just as bad as it did the first day I bought it, but on a good note the customer service from Best Buy and the delivery crew was awesome.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to see you are experiencing an issue with poor tasting ice. You can troubleshoot this issue from the following help library article: http://www.lg.com/us/support/product-help/CT10000021-1338395601671-bad-taste-odor-in-water-ice If you are in need of any assistance, have questions, or would just like to see our helpful tips, check us out on Twitter @LGUSSupport or you can give us a call at 800-243-0000. ^CP
Refrigerator do not work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The ice maker never worked. It leaks really bad. I called about it immediately and due to it being COVID, no one never helped me.
No, I would not recommend this to a friendClass suit against lg on linear compressors
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have own for 3 years. Bought from best buy. It will not cool. Lost $500 in food. I cannot even get s repair number from lg. no technicians svailable. It is approsching 3 weeks and hsve not heard a thing. The class action suit is due to their linear compressor which is very short life. A little disappointed in best buy .they eoukd have knnown about this.
No, I would not recommend this to a friendDo Not Buy any LG refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't matter if it's pretty, when it doesn't work even under warranty. Cust svc is a nightmare and can't get serviced under warranty for months. No price is worth the CS nightmare and having no refrigerator for months
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with your case, however, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will do everything in our power to expedite a resolution for you. Thank you. ^Jennifer
Don't buy an LG refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall I liked the refrigerator until the freezer side of this refrigerator died at when my refrigerator was 5 years and 4 months old. I would definitely no buy another LG refrigerator. My friend had an LG refrigerator that died at less than 7 years old. I would avoid buying any LG refrigerator unless you want to replace it every 5-10 years. LG is Korean made junk.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Do Not Buy It
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.stopped working after 5 months, I called LG and have been through many appointments with nothing but empty promises, still a month without a fridge. I would take my chances on any other brand if I was you.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi and thank you for reaching out. I hate to hear you have had this issue with your refrigerator! This is definitely not what we expect from our products. Please follow the link below so we can make this right for you. https://refrigerators.lgsupport.com/hc/en-us/requests/new?id=WEB&agent=4666132
Broke in Under a Year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought less then a year ago. It stopped making ice. The tech that was sent out damaged it more and all LG is doing is sending out tech after tech after tech, no one can fix it. LG customer service is horrible. Go with any other brand. LG sells defective fridges.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Only lasted for 4 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge is terrible quality. My other fridge from 2008 still works and this broke earlier despite being a newer model. I wouldn't recommend this fridge to anyone who wants longevity. This model only lasted 4 years.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Duly noted. We are disappointed to see that this happened, and we want to thank you for taking the time to share your experience with us. We hope to learn from this and strive for continuous improvement. ^Jennifer
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve maker and freezer stopped working after having the refrigerator for a little over three years. So disappointed in customer service at Best Buy and the lack of compassion. Also disappointed in the poor quality of this product.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to see what we're able to do to assist. Thanks. ^Nikki
Died after only 4 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved this fridge when we bought it. Ice maker started working off and on at two years and entire fridge died today at four years of age. Found a freezer at 61 degrees and all of the food spoiled. Fridge temp same.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit stopped working.We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team.We apologize for any inconvenience this caused. ^Venette
Dissatisfied..
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the refrigerator in August 2015 and was happy for a few bit. Noticed water dispenser was dripping a constant drop. Geek squad nor LG could figure out the reason for the leak. After about 5 service visits from geek squad and LG, and a few angry calls, best buy FINALLY accepted to return. Can't wait for it to go! Worst purchase so far!
No, I would not recommend this to a friend