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Customer Ratings & Reviews

Your price for this item is $1,699.99
The comparable value price is $2,999.99

Customer reviews

Rating 4.6 out of 5 stars with 938 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are positive about the spacious interior, the ice maker and water dispenser, and the overall performance of this 27.7 Cu. Ft. French Door Smart Refrigerator. Many appreciate the design and quiet operation. However, some customers have reported issues with the doors, including difficulty closing and dents upon arrival, and a few have expressed concerns about the shelving configuration.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 938 reviews
  • Rated 2 out of 5 stars

    Horrible customer service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like LG but this refrigerator wish I would have never bought. You can't put a gallon pitcher in there. Without lifting up the other shelf to get it in there or out. If you have kids the pitcher is full, then it's getting spilt all over the refrigerator because they have to lift up the other shelf to get it out. Or unless you take the shelf completely out, because there's not enough room to move shelves around to fit anything in there. You can't put it on the side of the door because you can't fill the picture up because you have to put in there sideways. Also would not recommend using best buys delivery. They want to charge you extra to put the door handles on and my door to this day still slams when you shut it because they did nothing. Besides, bringing in and drop it off and charge me $59. If I could take it back, I would. Lowe's will deliver it for free and we'll move your other refrigerator for free. For now on I will be buying my appliances from Lowe's.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, there. Thank you for sharing your experience with the LG Refrigerator (LRFS28XBS) model. We appreciate the details you’ve provided about the shelf spacing and delivery setup. One helpful step is to adjust the cantilever shelves—they’re designed to be repositioned to create more vertical space for taller items like gallon pitchers. You can also use the door bins for large containers once the shelves are adjusted, which helps avoid spills. For more help, visit https://www.lg.com/us/support/video-tutorials/shelf-adjustment-and-removal-refrigerator-CT10000021-20150262918546. For the door closing issue, check that the refrigerator is leveled properly using the front leveling legs, as an uneven setup can cause the doors to slam instead of closing smoothly. You can find more guidance here: https://www.lg.com/us/support/product/lg-LRFS28XBS.ASTCNA1. Please send us an email at [email protected] if you need further assistance. ^Juvy LG

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Very good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice refrigerator. A lot od room for foods and drinks.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Large capacity refrigerator is a winner!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this refrigerator! Fits great in my space, easy to clean and enough storage for everything I need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice buy!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good! Only complaint is it doesn’t hold a lot of ice, but perfect for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    I love my LG refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a great refrigerator. I love everything about it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG refrigerator/freezer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the size and one the placement of the lower freezer and the ice maker feature. The exterior is also much better to keep smudge free as compared to our previous refrigerator/feezer. Very happy with the product, and the BestBuy service.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Joe Mama

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it, because it’s cool and it works really well

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent Everything!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, great product, great delivery service/ installation. Always BestBuy!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great fridge!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall I like this fridge. The only negative to be aware of is the long drawer that pulls out requires that both doors be wide open. The higher models have a separate external drawer to avoid having to open both upper doors. Otherwise it’s a really nice fridge.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Damaged Item replacement/repair Delay

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s been a sad experience so far. The sales rep said there would be no problem with the height of the chosen refrigerator when we consulted dimensions vs available space (with specific measurements). The first delivery team refused to unload citing inadequate space to fit height. I shifted cabinets to make space and on the next delivery attempt on June 12, it was noticed after installation that the right door had a minor dent. I was offered a replacement door based on a Geek Squad consultation within “48 hrs”. However the appointment was set by BestBuy 6 days later, and eventually, as I waited at the delivery address in Bedford, the technician arrived at my residence in Nashua per my account profile, and said that his service area did not cover Bedford. Now I’m appointing another tech consultant who only after checking the damage in person will be able to order a replacement door, in spite of pictures of the damage having been uploaded on the date of delivery. Meanwhile the last date of return is 27th June. Is this how BestBuy normally takes accountability for a faulty product?

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Romit. Thank you for sharing your experience with us regarding your recent purchase of the LG Refrigerator (LRFS28XBS) model. We understand how concerning it can be when expectations are not met, especially when it comes to delivering and installing a new appliance. We aim to deliver outstanding products and services that fulfill our customers' requirements and anticipations. We value your feedback, and we'll pass it along to our team for further review and improvement. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy LG

  • Rated 4 out of 5 stars

    Dent on Fridge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge performs well and offers good cooling, with the added convenience of Wi-Fi tracking. However, the material feels somewhat cheap, and I noticed a dent on my brand-new fridge. Aside from that, the interior is well-designed and functional.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 3 out of 5 stars

    New fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to set at 35 to Get my cokes cold. I bought some temp gauges from Amazon to monitor temp. Has to be set on 35 to get to about 37 degrees. And doesn’t make ice fast enough for us

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it!! Wonderful refrigerstor! Great service! Best Buy rocks!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator, keeps everything nice and cool, drawers work nicely and happy with our purchase. Only wish was for the shelves to have more options in regards to height

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase. Just what i needed biger compartment for all my food. Cools better than what i had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lg refrigerator

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my refrigerator. Great features like fast ice freezing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best fridge ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best refrigerator ever keeps everything cold enough crisper doors keep things fresh for weeks. The only thing is LG could not make such cheap plastic drawers. Other than that everything is wonderful on this refrigerator.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Cool2025

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice refrigerator had a hard time getting the doors aligned but there good now, like having two ice outlets fridge is go to go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG the best

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The LG fridge it’s perfect to have it in your kitchen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love it LG Brand

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it . I buy this refrigerator stainless steel buy this month I love it

    I would recommend this to a friend
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