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Customer Ratings & Reviews

Your price for this item is $1,699.99
The comparable value price is $2,999.99

Customer reviews

Rating 4.7 out of 5 stars with 854 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are positive about the spacious interior, the ice maker and water dispenser, and the overall performance of this 27.7 Cu. Ft. French Door Smart Refrigerator. Many appreciate the design and quiet operation. However, some customers have reported issues with the doors, including difficulty closing and dents upon arrival, and a few have expressed concerns about the shelving configuration.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 854 reviews
  • Rated 5 out of 5 stars

    LG

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my product and loved the service I got from Best Buy in installing.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    New fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to set at 35 to Get my cokes cold. I bought some temp gauges from Amazon to monitor temp. Has to be set on 35 to get to about 37 degrees. And doesn’t make ice fast enough for us

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Damaged item- Best Buy did not make it right!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator seems fine, BUT IT WAS DAMAGED WHEN WE UNBOXED IT!!!! We have made multiple calls to the customer line, the store, even going personally into the store with pictures, and the repair service. We got the big runaround with everyone telling us we had to call someone else. No one resolved this for us!! DO NOT SHOP AT BEST BUY!!!

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Sam. Thank you for sharing your experience with the LG Refrigerator (LRFS28XBS) model. We understand your concern about receiving a damaged product, especially when you've made multiple attempts to resolve the issue, only to be sent in circles. We strive to provide exceptional services and ensure that all products are carefully packaged and handled. However, sometimes unforeseen circumstances can lead to issues during transit.

      It seems you've done all you can, and we want to assist you. If the refrigerator arrived damaged, it's crucial to address this quickly. Please contact Best Buy customer service at 888-237-8289 to report the damage.

      Additionally, you can send us a private message on social media @LGUSSupport with your order details, serial number, and photos of the damage. We're here to help escalate this issue and ensure you receive a proper resolution, whether it's a replacement, repair, or something else. Take care! ^Juvy LG

  • Rated 1 out of 5 stars

    WORST PURCHASE EVER IN 70+ years of buying stuff

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably the worst purchase ever made. BB installed a Refrigerator recently and didn't hook the water properly and within 2 days my Hardwood Floors had to be taken out because it flooded. I called Best Buy Service the next day on a Wednesday and they let it sit there and leak for 3 days because that was the soonest they could be there. My definition of an emergency is different from theirs.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Dane. Thank you for sharing your experience with us regarding your LG Refrigerator (LRFS28XBS) model. We understand your concern about dealing with flooding, especially when it affects your hardwood floors. We strive to provide high-quality products exceeding our customer's needs. While we can't directly address Best Buy's service schedule, we recommend following up with them at 888-237-8289 to express the urgency of the situation. In cases like this, emphasizing the damage caused can sometimes prompt quicker action.

      Your satisfaction is very important to us, and we’re here to support you with any questions or concerns about your refrigerator. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist you further.

      We appreciate your patience, and we hope to help resolve this situation for you. ^Juvy LG

  • Rated 1 out of 5 stars

    Cheap, flimsy plastic parts.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is built cheaply. Flimsy plastic parts break easily and the air filter inside breaks when trying to remove cover to insert new air filter. I’m sending it back. Very disappointed!

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there. Thank you for sharing your experience with the LG LRFS28XBS refrigerator. We understand the issues with the plastic parts and the difficulty with replacing the air filter. You may access this link related to your concern: https://www.lg.com/us/support/help-library/lg-refrigerator-how-to-replace-the-fresh-air-filter--20152285515947. Your feedback is important, and we’ll make sure to share it with our team. If there’s anything we can do to assist you, please feel free to send us a private message on Social Media @LGUSSupport. We appreciate your patience and are sorry for the disappointment.

      —Avril LG

  • Rated 1 out of 5 stars

    Wast of money

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t buy this fridge , I Bough 14 days ago and fridge and freezer stop working. Now it’s a pain to return.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there. Thank you for raising your concern. I'm so sorry to hear that you're experiencing issues with your new LG fridge. 14 days is not a sufficient amount of time to expect any appliance to malfunction, and I can imagine how frustrating it must be to deal with a broken freezer and fridge.

      As an LG representative, I want to assure you that we take all complaints seriously and would like to make things right. I understand that returning the product may be a hassle, and I'd like to offer a solution to make the process smoother for you. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris LG

  • Pros mentioned:
    Capacity, Design, Noise level

    Rated 5 out of 5 stars

    Amazing Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Fridge – Quiet, Spacious, and Sleek! I’ve had this fridge for a few weeks now and I couldn’t be happier! The design is modern and fits perfectly in my kitchen. It runs super quietly, which I really appreciate since my kitchen is close to the living room. The interior layout is smart, with adjustable shelves and a ton of space for both fresh food and frozen items. I especially love the bright LED lighting — makes everything easy to find. The temperature control works perfectly, and everything stays fresh longer than my old fridge. Energy-efficient too, which is a huge plus! If you're looking for a reliable and stylish fridge, I’d definitely recommend this one.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level, Overall performance

    Rated 5 out of 5 stars

    Buy this at Best Buy

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did tons of research, and Best Buy made the purchase price a steal for this LG Refrigerator. It is the best refrigerator on the market. Not only is it a beautiful appliance, but everything about it is done with the consumer in mind. If I could give it more than 5 stars, I would. It is very spacious and allows you to have a very organized refrigerator. The slimline water/ice dispenser eliminates reduced space on your shelves, and the additional drawer in the freezer allows you to keep frequently eaten items readily available. Everything is within view and easy to reach. It's quiet and doesn't show fingerprints,.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Design, Noise level

    Rated 5 out of 5 stars

    Exceptional Cooling Performance and Stylish

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased a new refrigerator, and I must say it has exceeded all my expectations. This refrigerator is an absolute gem in terms of both performance and aesthetics. Let me share my thoughts on why I highly recommend this appliance. First and foremost, the cooling performance of this refrigerator is outstanding. It maintains a consistent temperature throughout, keeping my food fresh and delicious for extended periods. I no longer worry about spoilage or fluctuations in temperature. Additionally, the advanced cooling technology ensures that my fruits and vegetables retain their crispness, while meats and dairy products stay perfectly chilled. The storage capacity of this refrigerator is commendable. With its well-designed compartments and shelves, I can easily organize my groceries and find everything I need with ease. The adjustable shelves offer flexibility, allowing me to accommodate items of various sizes. The door bins are also spacious enough to hold bottles, jars, and condiments conveniently. One aspect that truly caught my attention is the refrigerator's sleek and modern design. The stainless steel exterior adds a touch of elegance to my kitchen, blending seamlessly with my existing appliances. The LED lighting inside illuminates the interior beautifully, giving it a sophisticated and inviting feel. The overall design is not only visually appealing but also functional, with easy-to-use controls and intuitive settings. I appreciate the energy efficiency of this refrigerator. It is designed to consume minimal power, which not only helps reduce my electricity bills but also minimizes the impact on the environment. The quiet operation is an added bonus, as I hardly notice any noise from the compressor or cooling system. the refrigerator's build quality and durability are exceptional. It feels sturdy and well-made, assuring me of its long lifespan. The manufacturer's attention to detail and commitment to delivering a reliable product is evident in every aspect. this refrigerator has been a fantastic addition to my kitchen. Its exceptional cooling performance, stylish design, and overall functionality have impressed me greatly. If you're in the market for a top-notch refrigerator that combines efficiency and aesthetics flawlessly, I highly recommend giving this model serious consideration. You won't be disappointed!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level, Overall performance

    Rated 4 out of 5 stars

    So far, so good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We’ve only had this new refrigerator for a month. So far, so good! It’s quiet, looks good and has a spacious interior. The icemaker and water dispenser on the door work well. The Best Buy delivery and setup were quick and efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Noise level, Size

    Rated 5 out of 5 stars

    Very nice refrigerator

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This LG is a nice size refrigerator, good looking, and no noisy freezer. I had this LG refrigerator in a home I sold, in fact a whole suite of LG appliances which I missed. I am currently in the process of replacing all the kitchen appliances in my new home with the same LG appliances I had.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Noise level

    Rated 5 out of 5 stars

    Great Frig!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So much room in the this refrigerator. It's amazing! The water and ice function on the door works perfect. It does take about 24 hours before you get ice, but it's fine. The freezer is perfect as well. Great size and design. We love this refrigerator. It's super quiet as well. Thanks LG!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Design

    Rated 5 out of 5 stars

    New french door fri3

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love our new addition to our kitchen. The trim and fit and design of this refrigerator is beautiful. Coming from a side by side the refrigerator space is awesome and the freezer space is not bad either.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great product!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this new refrigerator! It works really well and it fit in thr cabinet space I had available for it. I will note that there is a slight rise to the back panel so it was hard to get through a tight doorway but the install team made it happen!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Design

    Rated 5 out of 5 stars

    Great fridge!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this refrigerator. Lots of room, sleek design, water/ice maker.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    Love it!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this refrigerator. It fit perfectly in my space, looks beautiful and works perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Design, Size

    Rated 5 out of 5 stars

    Ms

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new French Door Smart Refrigerator. It is so roomy and has a specific place for many items. It has a sleek design and I love the spacious freezer at the bottom. I would highly recommend it!!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Design, Overall performance

    Rated 5 out of 5 stars

    LG 27.7 Cu. Ft. French Door Smart Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator is very nice and there is plenty of room for everything that you would like to put in it. I like the way it looks, and it performs well. I would definite but it again.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great Storage & Super Quiet

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this refrigerator to replace an older side by side. I am loving this one. It has so much more storage space. I'm getting used to the freezer on the bottom. I did purchase storage bins for the freezer to separate the different meats so I don't have to dig for them. It makes it so much easier. I can't believe how quiet this refrigerator is, I don't even hear it running. All in all, this refrigerator has been a great fit for our family.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Great Refrigerator

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this frig along with 3 other LG appliances to redo my kitchen and couldn't be happier. The water and ice in the door is great and the ice maker does not take up room in the frig. It's quiet and there is a lot of room in both the frig and freezer

    I would recommend this to a friend
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