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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 1915 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers recognize the 27.8 Cu. Ft. 4-Door French Door Smart Refrigerator with Smart Cooling System for its ample storage space and overall performance. Many appreciate its size, quiet operation, and effective temperature control. However, some customers have expressed concerns regarding the ice maker's performance and the door design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 1,935 reviews
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Very Spacious

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have only had for a week, runs extremely quiet and seems well built. Best Buy install team was very professional and helpful. Made sure we understood the flushing required and how to adjust the doors etc.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We appreciate your fantastic review and are delighted to hear that you had a seamless shopping experience with us! Our team works diligently to ensure that our products meet your expectations and are delivered promptly. Thank you for choosing LG, And we can’t wait to serve you again in the future!
      ~Tanisha LG

  • Rated 5 out of 5 stars

    Like Magic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife and I fell in love with this refrigerator the moment we laid eyes on it. It met all our needs and looks good doing it.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    LG Refrigerator

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful and spacious refrigerator. Its a Little bit bigger than expected but it is beautiful

    I would recommend this to a friend
  • Pros mentioned:
    Storage space

    Rated 5 out of 5 stars

    LG three drawer refridgerator.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great refrigerator. Has plenty of room. Love the two drawer freezer. Makes it so much easier to keep frozen foods serperator.

    I would recommend this to a friend
  • Pros mentioned:
    Storage space

    Rated 5 out of 5 stars

    Spot free fridge

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this French door refrigerator. Totally open inside can put a tray in an out with no center brace for interference The two freezers are awesome, top one for meats. Bottom for all else

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love my new fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new fridge, looks great and it is finger print resistant, makes cute ice cubes. Only had ut for a month so only time will tell how well it will perform.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Beautiful fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love everything about this refrigerator. Except one thing. There is no dust plate at the bottom. I called best buy they cant help. Called LG cant even order one. I am supposed to jack up the front of the fridge to loosen up the levelers so I can roll it out to clean the dog hair that collects behind it. That's stupid and not something I can do alone every month. Besides that the levelers and rollers show at the bottom. Makes the beautiful fridge ugly

    I would recommend this to a friend
  • Pros mentioned:
    Storage space

    Rated 5 out of 5 stars

    Big and easy to set up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it I was having a tough time deciding on a refrigerator but I’m glad I got this particular one is really big and freezer is just right it cleans easily the instruction say you have to empty the ice maker twice before you use the actual ice but in reality is more like 5 time to get the after taste out of the water same goes for the water dispenser but other than that is really nice

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great fridge, just pray your delivery goes smooth

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge, smart features are kinda useless. And the delivery team might dent your doors and walls. If you’re lucky enough to get it undamaged into your home, you’ll be happy with its performance.

    I would recommend this to a friend
  • Pros mentioned:
    Storage space

    Rated 5 out of 5 stars

    Large capacity LG refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really love our new LG refrigerator. It holds a tremendous amount and the smaller freezer drawer is truly convenient. Highly recommend

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    LG Water filters don't fit this fridge anymore!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad news if you bought this LG 4 door French refrigerator. The LG water filter replacement cartridge that LG makes now has some ridges on the top that are different than the original LG filter cartridge that came with the refrigerator. When you take the LG replacement and try to screw it in. It won't even turn halfway, sealing improperly making water leak all over the place. I compared the old and new LG filters and the new one is way off in some key areas. What do I do now? Buy bottled water and get old fashioned ice cube trays for my one year old LG fridge? Look at my attached photo. The one with the green label is the old one. Notice how that little odd shaped 5 sided piece of plastic is shaped slightly differently than the other one. It's not just slightly different however-the size of it is very different, making it like some kind of knock off bolt that won't fit the standard nut causing the thing to leak.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      That's not good! We're sorry to see that you've run into these issues with your water filter. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP LG

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Roomy LG refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with our new LG refrigerator. Lots of room and two freezer compartments for flexibility. Instant water and ice for all the athletes in the house.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker performance

    Rated 2 out of 5 stars

    Good looking but performance is bad

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this new refrigerator in December 2018 after my 5 years of LG refrigerator stop working. Now, in April 2020, it does not work properly anymore. I needed to buy very quickly a new freezer in order to avoid my meats went bad. The ice maker is not making ice, the freezer does not freeze anymore and the refrigerator does not bring the set temperature. I have to repair it or buy a new one. Especially now during Covid-19 restrictions is a bad time and something like that to be broken. I am very upset!.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are sorry that your fridge is not working properly.Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers and date of purchase and we will be happy to assist you.We will make sure that we can send out a technician that is healthy and safe.We apologize for any inconvenience this caused. ^Venette LG

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality very nice looking refrigerator it works perfectly fine.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    super

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent product and excellent service we all enjoy and use this refrigerator

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New LG Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love our new refrigerator. It has so much room and accents our other appliances perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new refrigerator. Even though it seems so big I still run out of room. I really love the hidden in the door ice maker. One of my favorite features

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    I am really liking my 4 door LG refrigerator freez

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am really happy with my LG refrigerator freeze so far. It keeps my refrigerator contents at a good temperature and the freezer keeps my freezer items very good.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We appreciate you for being a part of the LG Family, feedback from our customers is our liquid gold. We value your opinions in order to continue to provide innovative technology and services that makes everyday a bit more convenient. Should you need us for any future issues or concerns reach out to us via Facebook or Twitter. Once there you may send us a private or direct message with your contact information and serial/model number of your unit so that we will be able to assist directly with back and forth conversation. We can also be reached by phone at (800) 243-0000 or @LGUSSupport. Thank you .~Tanisha LG

  • Rated 4 out of 5 stars

    Our second LG after 10 years with the first

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our last refrigerator was a Sears Kenmore elite. It lasted 10 years with no trouble, then it died. When the service tech came out he told us it was an LG refrigerator ( who knew) Hoping this one is half as good as the last one I wanted to try the flex drawer, but would have had to wait a month for delivery - the freezer only was in stock, so that's what we went with

    I would recommend this to a friend
  • Pros mentioned:
    Storage space

    Rated 5 out of 5 stars

    Look no further…

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Major upgrade from our last fridge. Spacious interior with multiple adjustable components. Love the in door ice/water machine!!!

    I would recommend this to a friend
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