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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1915 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers recognize the 27.8 Cu. Ft. 4-Door French Door Smart Refrigerator with Smart Cooling System for its ample storage space and overall performance. Many appreciate its size, quiet operation, and effective temperature control. However, some customers have expressed concerns regarding the ice maker's performance and the door design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 1,933 reviews
  • Pros mentioned:
    Storage space

    Rated 5 out of 5 stars

    Look no further…

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Major upgrade from our last fridge. Spacious interior with multiple adjustable components. Love the in door ice/water machine!!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great refrigerator. The double freezer draw is a great thing to have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent and looks really nice , make ice and have cold water .

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    I love my new refrigerator!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new refrigerator! It has a great design. Very quiet. Lots of room inside. The 2 freezer drawers are awesome! Easy to find all your items. And it looks great!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great LG fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a great refrigerator, everything came as expected.. and hopefully it will hold up for a long time.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best Buy simply the Best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is superb . I love L G if you’re looking for appliances shop Best Buy. You will be glad you did.

    I would recommend this to a friend
  • Pros mentioned:
    Storage space

    Rated 5 out of 5 stars

    Beautiful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this fridge. It's so convenient and has lots of storage. I love the ice and water dispenser and has a double freezer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    One happy Best Buy Customer ☺️

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with my LG Fridge and the service I received removing the old fridge and delivering the new fridge. Best Buy delivery crew were very pleasant, respectful of my home, and was super careful moving the old fridge out and bringing the new fridge in.

    I would recommend this to a friend
  • Pros mentioned:
    Storage space

    Rated 5 out of 5 stars

    LG French Door Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice refrigerator. Lots of room inside and the ice maker even works.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Defective fridge and horible Best Buy service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We ordered this fridge and after Best Buy hooked it up the water would not work so they ordered us a replacement. Second one also had the same issue. Called Best Buy and it took almost 2 hours for them to tell us to do everything their installers already tried. They said we had to cal LG to have a tech out. Called LG and they made us do the same run around for an hour trying to fix it. They then said “you need to call Best Buy to have someone come fix it”. After that waist of 3 hours we ordered a fridge from another big box store and told Best Buy to pick this one up. The other Big box store was amazing. Fridge was install in 2 days. Worked great. Delivery crew walked us through everything like it was a new car. Next day Best Buy picked up the other one. You will see what they did to our door with no attempt to do anything about it. In fact during install, they did everything possible to not have to remove the doors on the fridge. Tried to take our screen door and patio door apart instead of just doing it right like the other company did. Very poor customer service, delivery service and I still have a large sum of money that needs to be taken off my card. Definitely shop the competition if anything just for better customer service and delivery crews that will respect your home.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Brian. Thank you for sharing your experience with us. We understand your concern about dealing with both the water issue on your LG Refrigerator (LMXS28626S) model's fridge and the run-around with the service teams.

      We always aim to provide high-quality products and top-notch service, and ensure a smooth experience. We want to assist you in resolving the issues, even though you've already moved forward with a new fridge. We recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. To make sure we address your concerns and get your account properly handled, please send us a private message on social media @LGUSSupport. We’ll look into the details of the service and work with you on the financial aspect to ensure everything is squared away. ^Juvy LG

  • Pros mentioned:
    Storage space

    Rated 5 out of 5 stars

    Love the Ice maker and space

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife loves it. Happy wife, happy life. Very spacious and love the size of the ice maker

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lg refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My LG new refrigerator is excellent. My kids love their each section and the freezer. I recommend it to my friend . She's very excited. I love it thank you

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great refrigerator for the price.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size for our needs. Easy to clean and the water and ice is a nice benefit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great refridgerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this refrigerator. Tons of space inside. Nice looking appliance

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE MY NEW REFRIGERATOR thank you best buy.....

    I would recommend this to a friend
  • Pros mentioned:
    Storage space

    Rated 5 out of 5 stars

    New fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful. So much room and looks fabulous too. I l9ve the 2 freezer drawers

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best Buy, our go-to for LG appliances.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful, looks like a built-in. Eleven years+ of LG application.

    I would recommend this to a friend
  • Pros mentioned:
    Storage space

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very durable....large storage...enough for big family...love it

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the space this refrigerator has and open doors.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    LG refridgerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I am loving my new refrigerator. I’ve had no problems with it.

    I would recommend this to a friend
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