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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1915 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers recognize the 27.8 Cu. Ft. 4-Door French Door Smart Refrigerator with Smart Cooling System for its ample storage space and overall performance. Many appreciate its size, quiet operation, and effective temperature control. However, some customers have expressed concerns regarding the ice maker's performance and the door design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 1,933 reviews
  • Rated 5 out of 5 stars

    I love this refrigerate

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The space is suitable for all the needs of my family, and I love it

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Big boy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product easy to clean and not make any noise

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge delivered

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge is nice, clean, and damage free. It cooled off pretty quick after being installed. Geek Squad were professional, and quick to answer my questions.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice refrigerator for the money. I have numerous LG products so it was a no brained for me to buy an LG refrigerator as well.

    I would recommend this to a friend
  • Pros mentioned:
    Storage space

    Rated 5 out of 5 stars

    very nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been enjoying my new fridge with all of the drawers and shelves Thanks

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    I love my new fridge.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it, good capacity and great design. It looks very fancy in my kitchen.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    LG Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far we are really satisfied with this refrigerator.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect fit, and size. Great size for purchase amount

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love my fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far no issues it dose what it’s supposed to do and it looks real nice in the kitchen I’m so far a satisfied customer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Is An Understatement!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am borderline obsessed with our fridge as it is everything we wanted and more. We purchased it from the BestBuy outlet in Ocoee. The fridge was delivered and set up within our delivery time and date window.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Well designed refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They delivered the refrigerator 21 days ago. To date it has been working great. Hope it always works this well.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker performance

    Rated 3 out of 5 stars

    My fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ice maker is very limited doesnt make ice in a timely manner The right door doesn't close tight

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hello there. Thank you so much for your feedback! It helps us continue to improve and provide the best possible service to customers like you. We look forward to serving you always. We're sorry to hear you're having an issue with your LG 4-Door French Door Smart Refrigerator! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. `Jai. LG

  • Rated 1 out of 5 stars

    Junk , do not buy! LG repair super slow to service

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Junk! We’ve only had this fridge for less than a year and the compressor already had an issue and then now goes out again within the 2nd year. LG repair technicians are super slow (limited technicians available) both times to come in to repair so now our food will be wasted and we won’t have a refrigerator for multiple days because the technician will take 5 days to come in. Will never buy LG refrigerator again! Freezer space also very limited. I wish Best Buy sales person didn’t recommend this fridge in the first place.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are disappointed to learn that you have experienced multiple issues with getting this repaired. We would like to gather more information from you to expedite a resolution. However we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, your contact info and brief description of your complaint and we will research and do everything in our power towards a mutual resolution. Thank you. ^Jennifer LG

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great product from LG

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful and huge refrigerator made by LG. We have this product for 3 weeks now. I love everything about this product.

    I would recommend this to a friend
  • Pros mentioned:
    Storage space

    Rated 5 out of 5 stars

    Love my fridge!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s beautiful and so spacious inside! Lots of room inside. Love the 2 freezer drawers!! Amazing buy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is great and the only thing that I was unhappy about was the amount of ice it holds. Other than that this was a great purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator silver.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife and I picked this refrigerator enter looking at several other. The salesman was very helpful. This is the best product . My money is well spent!!. Amen

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We appreciate you for being a part of the LG Family, feedback from our customers is our liquid gold. We value your opinions in order to continue to provide innovative technology and services that makes everyday a bit more convenient. Should you need us for any future issues or concerns reach out to us via Facebook or Twitter. Once there you may send us a private or direct message with your contact information and serial/model number of your unit so that we will be able to assist directly with back and forth conversation. We can also be reached by phone at (800) 243-0000 or @LGUSSupport. Thank you .~Tanisha LG

  • Rated 5 out of 5 stars

    LG refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item was great but when I unboxed it it had two dents on the door so make sure you inspect before leaving the store great for the price can't go wrong with it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I'm not sure about LG products

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the first LG refrigerator we have purchased. The first LG was defective. The handles wouldn't stay on. BB replaced it with another LG. 4 days later, we heard a loud noise, unsure of where it came from. An hour later, my husband opened the fridge door and found glass everywhere. The top shelf shattered for no reason. We noticed the delivery guys left all the tape on the shelf hooks, which probably caused the shelf to not be secured. Now, BB is bringing another refrigerator. If there is a problem with this one, we will be going back to a Maytag, and I will never purchase anything made by LG

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, there. Thank you for taking the time to share your experience with the LG Refrigerator (LMXS28626S) model. We always strive to deliver exceptional quality and a smooth ownership experience, so we truly appreciate the opportunity to learn more from your feedback.

      In cases where the glass shelf has shattered, it's possible that unremoved packing materials or improper shelf positioning during delivery may contribute to instability once the unit is in use. We recommend ensuring all shelf brackets and supports are securely engaged and removing any leftover tape or packaging around the shelf rails to help prevent potential shifting.

      We’d love to support you further and ensure your replacement unit delivers lasting satisfaction. Please send us a private message on social media @LGUSSupport so our dedicated team can explore personalized solutions with you.

      We’re here to make things right and assist however we can. ^Juvy LG

  • Rated 5 out of 5 stars

    LG Double Sided and Double Freezers

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome buy!!! Superb service from purchase to delivery and setup. No issues with it and just changing both filters.

    I would recommend this to a friend
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