Customer Ratings & Reviews

Many problems with condensation in the freezer, its too difficult to open.

They delivered the refrigerator 21 days ago. To date it has been working great. Hope it always works this well.

So far no issues it dose what it’s supposed to do and it looks real nice in the kitchen I’m so far a satisfied customer

I have been enjoying my new fridge with all of the drawers and shelves Thanks

This fridge isn’t as spacey as I thought it would be. I should have tested it out at the store first. other than that is very nice and functional. Looks gorgeous.

Beautiful and huge refrigerator made by LG. We have this product for 3 weeks now. I love everything about this product.

Since the first time that I connected this fridge temperature cooling system went to high and frozen my vegetables in the fridge

My wife and I fell in love with this refrigerator the moment we laid eyes on it. It met all our needs and looks good doing it.

This fridge scratches so easily!! It has been only 4 months and we have 2 visible scratches on the front. What’s the point of using a finish that scratches so easily??!! We have no dogs and everyone here is old enough to be careful. The scratches have most likely happened from wiping the front. We are happy with the functionality of the fridge but I imagine that within a couple years the entire front will look horrible.

I just bought this fridge 1 month ago and the main compartment is 20 degrees warmer than what the display is saying. I bought a thermometer to confirm since my food didn’t feel cold and some spoiled.

I'm 54 years old. I've been through my fair share of refrigerators. I don't know what we've been thinking of in the past, why we had put the freezer on top or on the side is beyond me. French Door design is the way a refrigerator should have been made in the first place. Groceries come and groceries go. Now I can open up both doors and see what I've got to toss and where there's room to put new groceries. And finding room for new groceries in this refrigerator is a breeze. We've had this refrigerator now for 4 months and I must say it is a joy opening the doors and seeing what there is to eat. Everything is right there in front of you and you don't even have to look very hard to find what you want. The refrigerator itself is very quiet. I very rarely hear it. Every now and then I hear a little tray of ice drop. Even with the smaller bucket we have never run out of ice. My wife and I both love this refrigerator! It is the best refrigerator we've ever bought. And it was worth every penny. We bought the 28-foot black stainless which matches well with our black appliances. It also doesn't show hand prints or streaks. Wipe it down every now and then and it looks like new. If I had it all to do over again I wouldn't hesitate to buy this particular refrigerator. I've always liked LG brands and this lives up to the brand name. I highly recommend this refrigerator to anyone who's looking for a new one. You will not be disappointed. The freezer is where it belongs at the bottom. How often do you really open the freezer? Two doors at the bottom for the freezers, party foods on top, frozen beef, pork, chicken, fish etc., at the bottom. Even if it's packed there's still room for your freezables. It's very easy to keep it all organized. So far no freezer burn. You can customize the temperature for both the freezer and refrigerator. The ice and water dispenser is very easy to use. The ice and water all tastes terrific even with the hard water we have in San Antonio Texas. The only problem I had with the ice and water is when my wife filled up a large cup of ice to brew a K-Cup of iced tea. She left it on ice and then I went to get a bottle refilled of water and I got ice. It was a minor issue, a little retraining to double check the setting before dispensing was all it took. Supposedly this refrigerator has Wi-Fi smart fridge capabilities I'm not sure what they do yet as I don't play with my computer as much anymore, but at one point I will explore it and I will update this post. Get this refrigerator you will be happy beyond belief! Especially when you open the double doors to grab a quick midnight snack!

LG Refrigerator was a smart purchase. Spacious inside, well-constructed, and water/ice /digital center is easy to operate. Ice maker center has easy access and outside cup placement can accommodate large cups or bowls. Fingerprint resistance is a big plus. Shelves are adjustable and bins you can place 1 gallon or larger size items. Heavy duty seams keep unit operating with efficiency. APP is easy to navigate and ensures updates are achieved. Important unit fits selected home location take advantage of their Magnolia Consultation site visit. It was informative and consultant ensures unit (you selected) measurements and access can assist in an easy install. I took advantage of the extended warranty for peace of mind should unit need maintenance. Costs of unit I feel makes it mandatory, especially coverage for electrical surges. Do register unit on LG site and get an extra year of manufacture warranty presently being offered. Black stainless steel looks elegant. Little irritant (but not a deal breaker) --second freezer access bin does not have a light feature. Be great if engineer's could place light inside. Overall very elegant looking and enhances the kitchen area of the home.

I wanted a bigger fridge than the counter-depth one we were replacing. This is a very good-looking fridge. I like that the water/ice dispenser can accommodate large cups/glasses, I I like the smaller block-like ice cube that go easily into our Hydro Flasks & Contigos. The ice & water taste good too. The fridge holds a lot of items beautifully, making better use of space than my old fridge. The double freezers are nice, but I seem to have lost some freezer space. Luckily I do have another freezer I can use. I keep frequently used things in the top freezer, things I want to use in the next month or so in the bottom freezer, & things for more long-term storage in our alternate freezer. I do not like the sliding refrigerator shelf. I adjusted my top shelf to accommodate taller containers so I don't need it. This sliding shelf, if slid inward to accommodate taller items, would block the items on the shelf behind the tall items. I prefer to keep it pulled out, but it keeps sliding in at the lightest touch, knocking off the things on the shelf. To prevent this, I had to jerry-rig the shelf & it doesn't look too pretty, but until I find another solution this will have to do. I wish I could just get another shelf without this feature! Also, the doors won't align properly. I tried, my husband tried, & the Best Buy delivery guy tried, without success. Best Buy/Pacific Sales is going to send the geek squad & may have to replace the doors if they can't do it, so we'll see how this goes. I like that the drawers have adjustable temperature settings, there is air in the door sections to keep things cold, & the wifi feature is nice so I know if a door is left open or if the filter needs to be replaced. All in all, I love this fridge, especially the black stainless color! I'd give it a 4.5 stars because of the hiccups I've mentioned, but I rounded up!

*STORY ON THE DUD REFRIGERATOR>>I'll start of by saying, I really do like this refrigerator even after the experience we had getting one that works right. We had this model of refrigerator delivered and installed on a Thursday. It showed up with the icemaker tray installed backwards and the crisper selection tray not working. I talked with the geek squad guys and told them I just wanted it fixed and we can work out a credit. By Friday I noticed that the temperature was much lower than the setting set by Geek Squad so I raised it up to 37deg which is the highest temp available. By Saturday evening all my food was frozen. As you know, some food cannot be frozen and rethawed for use. We had quite a bit of food that was ruined. I had just bought a giant package of ground beef from costco which i was planning to divide up into smaller portions for freezing, that froze inside the refrigerator. I still don't know how I'll be able to thaw and cook over 5lbs of ground beef. I contacted geek squad Saturday to schedule an appointment for them to come look at the refrigerator but by Sunday I called them back and told them I wanted a new refrigerator. Geek squad was less than helpful with getting this done. I called my local Best Buy where I had just purchased all new appliances and was helped right away. They were able to get a new refrigerator over to me the next Thursday. I had to ride to Best Buy and purchase 2 mini fridges to store all my refrigerated items in until then, and then I sent the mini fridges off with the refrigerator that freezes everything. The new replacement is working well and best buy offered me a small amount of gift card for all the trouble and food wasted. I feel it should have been more but I'm just happy the refrigerator is working. While this all sounds like a happy ending, there's something about getting a brand new refrigerator and having it not work from the jump thats unsettling. My kids milk was frozen, veggies were frozen, water and condiments were frozen, etc. I'll also add that I called LG to ask if there was anything I could do on my end and they were completely clueless and not really helpful at all, which I think says alot about them and makes me question buying all my appliances from LG. On to the refrigerator. This is a really nice refrigerator. It looks great and the print proof exterior is great when you have toddlers running around. The only thing I don't like about it is its not magnetic. So no more hanging things on the fridge. Boo. I love the fact that the icemaker is built into the door so it doesn't take up a ton of space in the back corner. The double freezer is something I didn't think i'd care much about but boy does it make it easier to get to your frozen things. The icemaker has a setting that when turned on, makes a bunch of ice for 24 hours, so if you're having a get together turn it on a day before and continuously empty the maker into the tray in the freezer or a cooler. If you leave any door open longer than like 30 seconds, it'll give you a continuous chime notification to let you know to shut it. Would be cool to get notifications like that on the app. Water filtration is great. Our water tastes very bleachy at our house and we've been buying gallon bottles to drink for 2 years now. Finally since getting this fridge installed we drink water from the filtered water on the fridge. It tastes great. When we first got it we couldn't figure out why we couldn't get many gallon and half gallon containers to fit in it without flipping them, then I realized the trays are split in the middle and can be moved up and down. So we've configured it now so we can get so much more in there. Really sweet. The app is something I need to use more of. You can change temperature, turn on or off ice plus, turn on energy saver and add foods with their expiration dates. Pretty cool. I wish it sent push notifications for when the door is open. After all the trouble, I do really love this fridge. I do have to take off 1 star for all the troubles we had, because it was a huge pain for almost a week. I appreciate the guys at the Charlottesville Best Buy for helping me get everything squared away.

We bought this icebox because the one we had was so hard on my back not to mention not enough room in it. So we decided to go to best buy and get this awesome ice box, so much room and I don't have to bend over or sit on the floor to rearrange everything everytime i needed to get something. I recommend this beautiful icebox to everyone and it has crushed ice . We love it.

I got rid of a Samsung side-by-side that worked ok but it was very impractical and cheaply made. Most of the drawers and door-racks were either broken or cracked. It came with the house or I never would have bought it. This is my second LG french-door fridge and I love it even more than the last one. Plenty of room, convenient storage spaces, keeps things really cold and looks so good! Already bought a matching microwave, and planning on a stove in the not too distant future. LG appliances have been great for me so far.

We love our LG refrigerator. It so much easier to locate our food products at a glance. Wonderful design. And the frozen food drawers are so convenient to use. Unfortunately just 2 months after our LG purchase our water and ice dispenser malfunctioned. It would have been acceptable if it simply stopped working. Unfortunately it shot water full blast and ice cubes from the dispenser non-stop onto our kitchen oak floor. In order to stop it we had to shut off the water feed to the refrigerator. Also had to disconnect the ice maker and remove the ice bin. Thank goodness we were at home when it occurred, otherwise it would have flooded our house. It was truly a nightmare. Best Buy was responsive and sent out their' team and they fixed the problem, They said it was a faulty sensor. We are happy now that it is fixed.

This is much better than previous 10-year old Kitchen Aid fridge. It is very good feature to have an ice cube bin in the bottom freezer. My kids always dig in the bin with a scoop for their drinks. Icemaker is behind the water/ice dispenser but it is sealed so I hope it won't freeze up / get stuck. Because it is a Frend door unit, the space inside has larger estate and can be used effectively when you have a wide item, like a whole salmon side. Why 4 star instead of 5? The right door is not completely snug. I can feel it is a little bit more loose than the left door even after adjusting its tension and alignment. Not a big deal, but probably it will cost me about $1 more on electricity a year.

I am so disappointed, not completely in the actual Refrigerator, although it was delivered with a deficient right side door. But more so in the complete lack of customer service in responding to the repair. I spent good money on this Refrigerator and it came with a deficient right side door, once you open it, the door flies open until it hits whatever can stop it. In my case, it is a wall next to the Refrigerator. I filed a warranty request and they have NEVER contacted me to actually fix it. What they have done is sent a text through AI with a Youtube on how to fix a Refrigerator door that will not seal, and then on how to fix a door that will not close, Neither of which is my problem. After sending each of those texts, they tell you to file another claim (which I have done multiple times now) and the loop seems to be never-ending. I bought 4 very high dollar appliances from them, which is really not the point, but based on the fact that they do not stand behind their products and offer ZERO help, I will never buy an LG appliance again. For reference, I bought this at the end of November and still zero resolution or actual contact from anyone who might be able to fix the problem. I am pretty sure no one wants a French-door Refrigerator where you have to hold the door open while using the Refrigerator. Which really defeats the purpose. The left side works as intended but the space in the actual Refrigerator is also very small which further complicates the problem, If you want a company that stands by its product, buy anything else. If not, this might be acceptable. i am very disappointed in the LG company.

We've had this for almost 3 months and are very happy with it. The refrigerator section is huge. The double freezer makes it very easy to organize frozen goods, and it seems like it holds more because it's so easy to organize. It looks very nice, is easy to keep clean, and the doors hold magnets. I've had to open the ice drawer to unjam ice twice now but that is very easy to do. The ice dispenser doesn't hold a lot but you can empty it into the provided container to keep in the freezer if you want to store more ice. The wi-fi isn't useful as you you can set target temperature but can't see the actual temperature, so I've turned off wi-fi. I only have two minor negatives. I wish that the shelves pulled out - I have to stand on a small stool to reach into the back of the upper shelves. And dispensed ice tends to go all over the place, something about how it dispenses. But other than those two minor items this is a win so far!