Customer Ratings & Reviews
- Model:
- LFXS28968S
- |
- SKU:
- 5968300
Customer reviews
Rating 4.4 out of 5 stars with 1920 reviews
(1,920 customer reviews)Rating by feature
- Storage Capacity4.7
Rating 4.7 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Design4.4
Rating 4.4 out of 5 stars
Customers are saying
Customers are positive about the spaciousness, ice maker, design, fingerprint-resistant exterior, and ease of use of the 27.9 Cu. Ft. French Door Smart Refrigerator. They appreciate the ample storage space, reliable ice maker, stylish design, easy cleaning, and user-friendly interface. However, customers are negative about the compressor issues, short warranty, noise level, reliability concerns, and difficulty replacing the water filter. They have experienced compressor failures, short warranty coverage, excessive noise, unexpected breakdowns, and challenges with replacing the water filter.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Noise level, Space
Rated 5 out of 5 stars
Great fridge!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, so good! Very quiet and the space is tremendous!
I would recommend this to a friend - Pros mentioned:Ice maker, Space
Rated 5 out of 5 stars
Nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge with plenty of space and nice water/ice functions. Would definitely recommend!
I would recommend this to a friend - Pros mentioned:Ice maker, Space
Rated 5 out of 5 stars
Great refrigerator with lots of space.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator looks good, has lots of space, and the ice maker works great. It’s all I need.
I would recommend this to a friend - Pros mentioned:Space
Rated 5 out of 5 stars
Love it!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! A lot of space for food and easy to clean.
I would recommend this to a friend - Pros mentioned:Ice maker
Rated 5 out of 5 stars
Great Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the fridge installed on 11-24-2019 the installers were on time they removed the old fridge and installed the new one gave some basic instructions on when we could drink the water use the ice maker and when we could start putting food back into the fridge and freezer side. so far no issues with the fridge downloaded the thinQ app and sinc it up with the fridge no issues.
I would recommend this to a friend - Pros mentioned:Size
Rated 5 out of 5 stars
Nice product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using LG products for some time now. All products that I have owned lasted long. I love this french door large compartments refrigerator. I also love the water filtration system. The good thing is we don't have to keep track of the filtration system. The LG ThinQ app keeps track of the same.
I would recommend this to a friend - Pros mentioned:SpaceCons mentioned:Water filter
Rated 5 out of 5 stars
Great Value
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Large storage space. Water filters are a little pricey.
I would recommend this to a friend - Pros mentioned:Size
Rated 5 out of 5 stars
Beautiful Fridge
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was part of our kitchen remodel and it looks stunning and is so much better than the side by side that was previously in our kitchen. There is so much room in both the fridge and freezer sections. The water dispenses super fast. The cubes are a great size. And to top it all off, it is so quiet. Don’t even know it is there. Great product!!!
I would recommend this to a friend - Cons mentioned:Reliability
Rated 1 out of 5 stars
Buy the extended warranty. We’re going to need it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.2 years after purchase, suddenly stop working. We wake up one morning with a water in the kitchen floor, and everything melting down. The display shows error “CH E” that investigating it’s about evaporator needs to be replaced or it’s a gas leak. Called authorized LG Service in my area and they said that because the model is too new, they don't have the appropriate tools to make the repair. Now, need to find someone brave enough to try it. Of course I didn't buy the extended warranty and now it's a great regret.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We highly appreciate your honest feedback regarding your experience. We’re sorry to hear that you didn’t have a great experience with our service. Trust us when we say that your comments does not go unnoticed. We would be pleased to investigate this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, the hashtag #VOC, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
- Pros mentioned:Ice maker, Space
Rated 5 out of 5 stars
Nice fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lots of space love the ice maker and all the Cira features
I would recommend this to a friend Rated 3 out of 5 stars
Ease of use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far we've been very happy by this product. The lighting inside is so much brighter than our last refrigerator. I'm especially enjoying the simplicity of use. To change temperature or do other things is easy to understand and change. This is a review based on a new refrigerator - 4 weeks - so I'm not sure I would make a recommendation of quality at this point. I know it functions like it should so far. I refuse to give this more than an average rating because I may be disappointed in the future and don't want to mislead others who may want to buy.
I would recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
- Pros mentioned:Ice maker, Space
Rated 5 out of 5 stars
Great fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to organize, plenty of space. Love the smaller ice maker.
I would recommend this to a friend - Pros mentioned:Space
Rated 4 out of 5 stars
Good product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use and lots of room, very user friendly!!
I would recommend this to a friend - Pros mentioned:Size
Rated 5 out of 5 stars
Great refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What can I say. This fridge is awesome it's everything I was looking for. The color the size and just overall look and function so far is great. Would definetly recommend this product for purchase you will not be disappointed at all. The price is great too I got it on sale at the time way below the regular price. Best Buy always comes through.
This review is from LG - 27.9 Cu. Ft. French Door Smart Refrigerator with External Tall Ice and Water Dispenser - Black Stainless Steel
I would recommend this to a friend - Pros mentioned:Noise level, Space
Rated 5 out of 5 stars
Excellent refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really love this one.. very quiet nice and big. Great product thanks LG
This review is from LG - 27.9 Cu. Ft. French Door Smart Refrigerator with External Tall Ice and Water Dispenser - Black Stainless Steel
I would recommend this to a friend - Pros mentioned:Space
Rated 3 out of 5 stars
It Broke--Best Buy was the Best!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There is much to like about this refrigerator; however after eleven days in our home it began rattling and and making a grinding noise. Sometimes quite loud; other times not so much. When we reported it, the Geek Squad from Best Buy offered incredible 5 star customer service. They offered a repairperson or a new refrigerator; we took the new fridge. It was delivered on time by two men who were respectful of our hardwood floors. If this one hums along fine for a few years we would up our rating to 5 stars. It is spacious with helpful features without bells and whistles no one really needs. My only recommendation would be to take the service contract; we signed up for it during the delivery of refrigerator #2.
I would recommend this to a friendBrand response from LGAnswers
Posted .WOW! I'm sorry to hear that you had to get a replacement refrigerator with it being so new. However, I am relieved to hear that you had a good experience resolving the issue. Thank you for taking the time to post this for everyone else to see. Have a good day
- Pros mentioned:Size
Rated 5 out of 5 stars
great fridge
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Is very nice looking outside and roomy inside. fit perfectly in my fridge space. magnets stick to the side but not the front.
I would recommend this to a friend - Pros mentioned:Space
Rated 5 out of 5 stars
Very quiet refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very impressed with this fridge. It runs very quiet and has plenty of room inside. Lots of great storage in the freezer. I originally purchased a Samsung but it kept leaking from the water dispenser. I returned that fridge and got another Samsung to replace it but that one leaked too. That one had to go back to and I replaced it with this fridge. Not one leak!!!
I would recommend this to a friend - Pros mentioned:Space
Rated 5 out of 5 stars
Love love this LG!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This LG refrigerator was so smartly designed for interior storage space. Exterior ice & water dispenser well is large enough to fill liters and pitchers. Superior to my old Samsung.
I would recommend this to a friend Rated 5 out of 5 stars
Excellent Fridge!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I replaced my old GE side by side that came with my house to this French door (also, my first French door), and whoa. This thing is seriously beautiful. I know, I get it. It's just a fridge, but seriously. It's made so well, and works so incredibly well. It's not the cheapest fridge out there, but whatever. Worth the price? Hard to honestly say, but I'm happy with it.
I would recommend this to a friend






















