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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 1920 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Design

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are positive about the spaciousness, ice maker, design, fingerprint-resistant exterior, and ease of use of the 27.9 Cu. Ft. French Door Smart Refrigerator. They appreciate the ample storage space, reliable ice maker, stylish design, easy cleaning, and user-friendly interface. However, customers are negative about the compressor issues, short warranty, noise level, reliability concerns, and difficulty replacing the water filter. They have experienced compressor failures, short warranty coverage, excessive noise, unexpected breakdowns, and challenges with replacing the water filter.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 1,920 reviews
  • Rated 5 out of 5 stars

    Intelligent design

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn't sure what brand to trust anymore with our last purchase. But we worked with our Best Buy retailer, and we had done our 'homework' on other brands and decided on this LG model. First of all, it's a good looking Refrigerator. Secondly, it's really quiet. And with the extended warranty we purchased thru our retailer, we feel we got a keeper. Am I a little skeptical? Sure...we all need to be, but I'm putting a little faith in this one and though we've only owned it for a month, it's lived up to what we were told. And no, we're not having any issues with Ice making. The only part I'll mention is the need to remember to be sure of what function #ice, crushed ice, or water# you want before dispensing, but you get used to it and soon it's second nature. Happy with this brand and model.

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Like our LG fridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the third one of these LG fridges for us (do to moving) It has been reliable. Stays cold and very quiet. Ice maker saves room and works well. Larger bins on the door is good. Would buy another if we had too.

    I would recommend this to a friend
  • Cons mentioned:
    Compressor

    Rated 2 out of 5 stars

    Pass By This Fridge

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this fridge because the ice maker is in the door, which leaves an ample amount of room in the top shelf and still have room for storage in the door. The issue we had was, within 10 months, the ice maker stopped working and the freezer was not freezing our food. We contacted LG, who contacted a third party appliance repair company. It took 3 different techs to tell us it’s the compressor and refrigerant, but he’s not qualified and doesn’t have the tools to work on the fridge. They did order and have a new compressor and parts sent to us within days, However, weeks later and several broken appointments (on their part), we are still without a functioning unit. The company kept sending techs with no training or tools. This is who LG is sending, and LG STILL hasn’t had a manager call us. LG is manufacturing appliances and there are no one in my area (Washington DC area) who can repair the problems. STAY AWAY.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are sorry to hear of this mix up. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette LG

  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Larger than expected...but noisier than expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Larger than expected, and that's a good thing. We had a 30" wide fridge. Other reviewers said it runs very quiet, however, the one delivered is louder than we expected. Probably compressor? We are getting a replacement. 4 stars since I believe the new one will be quieter.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 4 out of 5 stars

    Satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We did quite a bit of research before buying this unit. We are pleased with it. I guess all refrigerators make some noise. This unit makes some when the motor is running but not enough to say it is a problem. I really like the amount of space in the cold section and the door space.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Great fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge is a great size, with lots of (smart) storage. The only 'complaint' is the size of the ice maker. We're used to having a much larger capacity ice maker, and this one is pretty small. WiFi feature is neat. Freezer size is great too. Overall a nice replacement for a fridge that we owned for 10 years.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've only had this refrigerator for a couple weeks, but love it so far. The digital temperature display is very handy. Now, I know at all times what the temp is. The Black Stainless Steel color looks great in my kitchen and it does not show fingerprints.

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Love It!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this LG refrigerator. One of the main features that won me over is the ice maker in the door so you don’t lose shelving. It’s out of the way! I also like the retractable shelf so you can store bigger items. It’s also WiFi compatible. A+++

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great Refrigerator for 1st Time Homebuyer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this one over the LG fridge with the InstaView because this is actually a little bigger of a refrigerator. I am in love with the Smart Wi-Fi capability. I can actually adjust the temperature of my fridge from my phone! This product kicks butt!

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker, Space

    Rated 5 out of 5 stars

    Great quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality feel, lots of space and makes ice really quick.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Very Happy with our LG French Door Refrig.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A quiet operating refrigerator/freezer. After we moved we replaced the existing new G.E. refrigerator with our LG and we are very pleased. Our sales rep, Dan at the Sarasota store was extremely helpful in processing our sale.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Delivery Service A+

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator is exactly what I wanted to replace my too small, 20+ year old version. Oh, and it was on sale! The delivery men were fabulous - very carefully with the product and with our house. They removed all the packaging and our old refrigerator. Yay!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Well organized Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Large capacity, great look and a well laid out design.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Great refrigerator with plenty of space for 5!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We like this refrigerator so much we have bought it twice, once for our house on the west coast then again when we moved! The space can't be beat. The functionality is impressive. And there is no wasted or useless space...everything is perfectly preconfigured.

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker

    Rated 4 out of 5 stars

    LG refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Appears to be functional but is noisy and the water dispensed is not effectively cooled. Layout is easy to use and love the slim ice maker

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker

    Rated 4 out of 5 stars

    Good work fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After Samsung fridge kept freezing up, this has been a great fridge so far. So far everything is cold and freezer working well. Ice maker seems to be a good size, but I recommend you save up if you have guest coming over.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Simple, big and quiet!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge surpasses my expectations. I got it for its simple look and functionally, but I didnt expect it to be so quiet! Ice maker is a bit small but it makes for more room in the fridge. Ice plus is great to crank out the ice when I need it. And any extra ice can be stored in the bin located in the freezer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best deal ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Frig was this what the doctor ordered. It does everything it says it would do with ease . I hooked the water line up myself real easy for me

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    LG 27.9cu. Ft.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Very spacious fridge! Love the SS look. Can connect to wifi and use the app to control the panel features. Only thing, I wish there was an option to keep the water dispenser light on, but that’s so minor.

    I would recommend this to a friend
  • Cons mentioned:
    Door

    Rated 5 out of 5 stars

    Buy LG brand when selecting quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a little bit more of an investment but far surpasses samsung which the door dis not work after 6 months of use by a single owner. Can you imagine a family using samsung

    I would recommend this to a friend