Customer Ratings & Reviews

Hi, there. Thank you for sharing your feedback about the Laundry Pedestal (WDP6B) model. We understand how important it is for your appliances to fit your needs and make tasks easier. We strive to provide high-quality products exceeding our customer's needs. While the design of the drawer is intended for optimal space efficiency, we appreciate your suggestion about making it taller for better storage of detergent bottles. This kind of feedback helps us improve our products.

If you have any other questions or need assistance with your unit, please send us a private message on social media @LGUSSupport. We're here to help ensure you have the best experience with LG. Thank you for your patience. ^Juvy

Thank you for providing feedback. We regret to read about your experiences with the delivery of your LG - 27" Laundry Pedestal with Storage Drawer - Black Steel. Please contact the Customer Support at BestBuy to inform them about any issues with your delivery. ^James.

Hi, there. We're truly sorry to hear about your experience on your LG Laundry Pedestal (WDP6W) model. It's disheartening to learn that you've encountered trust issues with our retail partner. We value your feedback and take your concerns seriously. We're committed to ensuring a positive experience for all our customers, and we'd like to understand more about your specific situation to address it appropriately. If you require further assistance, please reach out to us on social media @LGUSSupport so we can help you further. We are here to ensure your continued satisfaction and provide any support you may need. ^Juvy

Hi there. Thank you for reaching us. I'm so sorry to hear that you're experiencing issues with Best Buy not honoring a refund for items not delivered. That can be extremely frustrating and upsetting.

As an LG representative, I want to acknowledge your frustration and disappointment. I understand that when you purchase an item from a retailer, you expect to receive the product in good condition and have a clear understanding of the return and refund policies.

I want to assure you that LG is committed to providing excellent customer service and ensuring that our customers are satisfied with their purchases. However, I also understand that sometimes mistakes can happen, and it's unfortunate that Best Buy is not honoring the refund in this situation. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

Hi Peter! We apologize for the inconvenience you experienced with the installation of the pedestal for your LG appliance. We understand that not having it properly set up by the delivery team has left you frustrated. At LG, we strive to provide a seamless delivery and installation process for our customers. We apologize for falling short of your expectations in this instance. To address this issue, pleasereach out to us on private message on Facebook or X at @LGUSSupport or call us at 1-800-243-0000. ^Jayne

Hi, Ben. We appreciate you sharing your experience with the LG Laundry Pedestal (WDP6B) model storage solution. We understand your concern about the storage space didn’t quite meet your needs, and we understand that finding the right fit is important. We strive to provide accurate and detailed product information to help our customers make informed decisions. However, we acknowledge that sometimes, despite our best efforts, a product may not meet your specific needs or preferences. Building a custom lift to suit your requirements is a great solution. If you have any questions about other LG products or need assistance with anything else, please don’t hesitate to reach out.

For any further support or inquiries, send us a private message on social media @LGUSSupport. We're here to assist with any additional information or help you may need. ^Juvy

Hi, Ralph. Thank you for sharing your experience with us. After installing your LG Laundry Pedestal (WDP6W) model, we understand your concern about having issues with the waterline connection. We strive to provide excellent services and ensure a smooth and seamless experience. For help, verify that the waterline is securely connected and there are no leaks. Ensure that all fittings are tight and properly aligned. After reconnecting the waterline, run a short cycle to check for any leaks or issues with the water flow. Refer to the installation manual to confirm that all steps, including connecting the waterline, were followed correctly.
If you encounter any further issues or need additional assistance, please send us a private message on social media @LGUSSupport. We appreciate your patience and look forward to ensuring your washer operates smoothly. ^Juvy

Hi there. We're sorry to hear that the wrong model was recommended and ordered by customer service and that you had to go through the process of returning the product. It can be incredibly frustrating when something like this happens, especially when it was not your error. For the best assistance, please reach out to BestBuy. If you have concerns about LG products, please send us a private message on Facebook or X (Twitter) using @LGUSSupporrt, and we would be pleased to assist. ^Dan