Customer Ratings & Reviews
- Model:
- 27MS550-B.AUS
- SKU:
- 6577079
Rating by feature
- Display Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
- Features
Rating 4.5 out of 5 stars
Customers are saying
Customers regard the 27" LED FHD 100Hz Monitor highly, particularly praising its excellent picture quality and the value for its price. Many appreciate the monitor's size and adjustability features, making it suitable for various tasks. The 100Hz refresh rate is also a frequently cited positive aspect, enhancing the user experience.
This summary was generated by AI based on customer reviews.
Monitor
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good budget monitor a little to dark for my liking but gets the job done
I would recommend this to a friendFaulty Monitor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A line appeared on the monitor after less than 1 month of use. Brought the monitor back to best buy and they refused to repair it, asking me to contact the manufacturer.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for reaching out and sharing your experience with the LG Monitor (27MS550-B) model. We understand your concern about seeing a line appear so soon after purchase. We strive to provide reliable, high-quality products exceeding our customer's needs. To assist you, we recommend checking the monitor’s connections to ensure everything is secure, as loose cables can sometimes cause display problems. You may visit this link for additional information: https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-vertical-lines-or-stains-on-an-oled-tv-screen--20153130731463. If the issue persists, we’re here to help you navigate the warranty process.
Please send us a private message on social media @LGUSSupport, and our team will be more than happy to explore possible solutions with you. Your satisfaction is important to us, and we appreciate your understanding. ^Juvy
Do not buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away from this monitor I bought this monitor 22 Aug 24 it died 18 Sep 24 this was a new purchase not a refurbished one.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for sharing your experience with us. We understand that your 27MS550-B.AUS monitor, which was purchased new on August 22, 2024, however, it stopped working on September 18, 2024. We appreciate your feedback and are here to assist you further.
To help resolve this issue, please check if the monitor is properly connected to its power source and ensure that all cables are securely attached.
Best Buy Return & Exchange Policy - https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014
If the connections seem fine, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to explore possible solutions with you. We appreciate your patience. —Renzo
Frustrating
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have only had it a month and it went blank screen on me today. Called Geek Squad and they couldn’t figure it out. I have to take it back to the store tomorrow.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Greg. Thank you for sharing your experience with us. We understand that your LG Monitor (27MS550-B) model has gone blank, and you’re having difficulties with it. We strive to provide high-quality products that exceed our customer's needs. Before you return it to the store, please try the following troubleshooting step: Ensure that all cables connecting the monitor to your computer are securely plugged in. Sometimes, a loose connection can cause display issues. Additionally, check if the monitor’s power cable is firmly connected and try plugging it into a different power outlet. If you’ve tried these steps and the issue persists, please reach out to us on social media @LGUSSupport with details about the problem. Our team will be more than happy to provide further assistance and explore additional solutions. ^Juvy
- Pros mentioned:Picture quality, Refresh rate
5 Stars – Great Gaming Monitor!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this LG gaming monitor and have been really impressed with it. The picture quality is sharp, colors are vibrant, and the refresh rate makes gameplay super smooth. It was easy to set up and has worked perfectly for all my gaming needs. Definitely worth the purchase if you’re looking for a reliable, high-performance monitor.
I would recommend this to a friend - Pros mentioned:SizeCons mentioned:Sound
Nice Monitor with Height Adjustment
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A good value for a 27-inch monitor with height adjustment, but the speakers suck, which I don't need anyway.
I would recommend this to a friend - Pros mentioned:Size
Good quality and features
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased it 2 weeks back. Within this price range it is perfect. Display quality is good and it has height adjustment feature also.
I would recommend this to a friend - Cons mentioned:Sound
No sound no WebCam. No go.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Monitor quality is decent, but there is no sound. I let the people from the sales floor help me find the right monitor for Zoom meetings. This had to be returned.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Lynn. Thank you for sharing your experience with us. We understand your concern about an LG Monitor (27MS550-B) model that doesn’t meet your expectations, especially when it doesn’t have sound as you were expecting for Zoom meetings. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
If you're up for a little troubleshooting before deciding to return the monitor, maybe check if the volume settings on both your computer and monitor are turned up. Sometimes, monitors need you to connect external speakers or use the audio output jack since they might not have built-in speakers. You can find more information here: https://www.lg.com/us/support/help-library/lg-monitors-troubleshooting-no-audio-or-low-volume--20150872235266.
If the monitor still doesn't meet your needs, we respect your decision to return it. Please feel free to reach out to us via private message on social media @LGUSSupport if you need assistance with returning the product or finding a better option for your Zoom meetings.
We truly appreciate your feedback and are here to help however we can. ^Juvy
