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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 188 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

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Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers have good things to say about the spaciousness of the refrigerator, with many mentioning that it is incredibly spacious and looks nice. They also appreciate the design, with some saying that it is sleek and not bulky looking. The freezer drawers are also well-received, with customers saying that they are the perfect size and make it easy to find items. However, some customers have concerns about the ice maker and temperature control, with some saying that the ice maker never worked and others saying that the fridge temperature is not cold enough.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 188 reviews
  • Pros mentioned:
    Design, Space
    Cons mentioned:
    Ice maker

    Rated 4 out of 5 stars

    Nice design, plenty of room and very quite

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PROS; it is very quiet and has plenty of room for our needs. We love its design and like the water dispenser on the front without the ice maker, reason why we chose this model, knowing that ice makers models have more trouble on the long run. Would like the internal ice maker make ice faster. I activated the ICE PLUS function that supposes to make ice faster but I did not see the difference compared without it. It takes more than 24 hours to fill out the ice pan that came in it, likely 48 hours and this is the reason I did not give it five stars. CONS: None so far; I will do another review after six months

    I would recommend this to a friend
  • Pros mentioned:
    Freezer drawers, Space

    Rated 5 out of 5 stars

    This fridge is a beast!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This LG refrigerator is amazing. It’s such a big refrigerator without being overwhelming. There’s so much space that it doesn’t seem like we have enough food at times. Be aware in the description that it says that it includes one fold out shelf. We contacted Best Buy about this and they said that it was an error on their part. it does come with four fixed shelves. The freezers are big enough to hold and store what we need. At this point, it gets cold as it needs to be. I’m not sure why it’s not always in stock. If you can find one and need a refrigerator, this one’s a keeper.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for an active kitchen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely impressive unit, plenty of storage, great cooling, excellent freezer seal as well. Biggest draw would be the speed of the ice maker which is relatively slow. Easy to do upkeep on the unit and maintain the beautiful exterior of the product. Setting it up was simple and it was packed extremely well to avoid drawers, shelves, and anything else from moving when it shouldn't. I love how well this thing performs.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious
    Cons mentioned:
    Fingerprint-resistant, Ice maker

    Rated 3 out of 5 stars

    Doesn't make ice fast enough

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful fridge. Lots of room! Sturdy shelves. Constantly cleaning front outside from fingerprints. It doesn't make ice very fast though, even if you press the ice plus button.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Design, Space

    Rated 5 out of 5 stars

    Super Spacious

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Family of five… LOVE IT!! It has enough room for all lf us. Sleek design and nit bulky looking.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Buy it You'll love it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new fridge. The size has enough space for me to put what I want wherever I want and I can always find it, not like the side by side that I just passed on to a family member. The water line needs to be hooked up and I know that I will love having ice as will my son who brings ice because I had no room to make ice in the side by side.Even though it did not come with the folding shelf I still like it enough to say, Buy it!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had it for a month now and absolutely love it! So much space! 2 gallons of tea, 2 gallons of milk, 6 cases of sodas (12 packs), 12 20oz Gatorades, 20 water bottles, fruits, etc all fit in this fridge with room to spare for leftovers and extras! Exactly what I wanted!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent refrigerator in this price range

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent refrigerator- love the French door layout. It feels like there’s so much more space. Water pressure is fantastic. Ice cubes are a nice size too. The refrigerator description said it was wifi connected but it’s not. Not a big deal to us, but FYI. One improvement would be a themostat on the insides of the fridge and freezer. Also the left door will not stay open. This may have been a mistake in the installation (by Best Buy) or it may be a design flaw.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    This LG Frig Rocks!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This frig is amazingly efficient. It’s quiet and has a large storage area. It makes large ice cubes and seems to keep up with our family. We love the water dispenser and the fact that it locks, because we have 2 1/2 year old grand daughter.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love this unit!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this refrigerator as our previous unit was deemed not repairable. We got a crazy good deal as this was an open box. The unit is awesome. It works great, is spacious, and has a ton of freezer space.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 3 out of 5 stars

    LG 4 28.6 Cu Ft 4-door French Door Smart

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First let me say, the first Ref delivered was defective (uncontrollable freezer temperature. BestBuy delivered 2nd/replacement refrigerator. This one is working so far, but there is one issue with the freezer top door where ice maker reside. Door does not close properly sometimes you need to push it in to seal. It seems this a design flaw of the mechanical device that pull the drawer to close and seal. As now I'm only giving it 3 stars, I will revise my review in a month or 2. We really do love this refrigerator plenty of space for family of 4. The very thin front water dispenser is very cool and water storage does not take a lot of space inside left door.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    The fridge.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this fridge. It saves our leftover food for the next meal. It can store raw food without it going stale as long as you put it in the freezer. And it has so much storage space.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Cannot get cold enough.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: -Fabulous size -Large door bins that *can* hold two gallons side by side (potentially 8 gallons)— 2 very large door bins on each side, so 4 total. Door bins will fit so many jars and condiments! -Great, functional layout with ice in bottom without a dispenser taking up space. -Bright inside -Build quality seems solid -Gray sides -Drawers self close when given a quick push -Easy for children to get ice out of drawer… we have had a lot less ice spills and waste than with an in-door ice dispenser. -Love, love, love that there is no 2 layer water dispenser tray to collect water that will then sit and get funky. Finally! However this design has significant drawbacks— see below. Maybe manufacturers could take this idea and improve it. -Ice plus option definitely kicks the compressor on to get colder air to the freezer. -Freezer works great. Seems great, right? Cons: -No adjustable shelf inside for taller items (although we have all of our taller items in the doors) -No turbo chill option -Opening doors significantly raises fridge temp -Cannot access produce or fruit drawers beyond a few inches without propping open the other fridge door. -Cannot access deli drawer at all without fully opening both doors. Why doesnt the deli drawer’s top cover lift up so you can reach in??? Drawer *has* to roll out for access. -Water dispenser stops when the other door is opened. -Water dispenser dispenses water so hard and fast that if you’re trying to top off something with a little water, it’s apt to splash back. -Water dispenser like this would be awful for an elderly person struggling cognitively because you have to pay close attention to line up your cup just right or you and the floor will get soaked with water quickly. -The taste of the ice and water is noticeable now— and not good . We have community water that is treated wirh chlorine. Our previous frigidaire fridge had water that had no taste at all. We can now taste chlorine. I can live with these things and was going to workaround the filter by trying an aftermarket one. I read a lot of bad things about LG’s linear compressor but liked the features and size of this fridge for the price to bite anyway. -The ice maker is pretty slow… it keeps up to average daily use (at home in a glass) for 4 children and 1 adult. We have a huge, wonderful icemaker in our 14 yr old backup fridge that the other spouse uses daily and we also use to fill up our hydroflask bottles and cooler. Unfortunately I dont think many, if any, modern fridges have great ice making capabilities. -BUT the absolute DEALBREAKER: ******It will not cool to safe temps****** We have used both a refrigerator thermometer that we have moved around and a bluetooth probe thermometer inside a cup of water that we moved around every 6 hours. We have the fridge set as low as it will go, 33 degrees. After it has sat all night undisturbed, it may reach 39 on the upper shelf. Most of the time it is 40 at the coolest even on the top shelf (which stays the coldest because the cold air comes down from the top) which gives no wiggle room for safety. The lower door bin where I put the milk for my children to reach is 42-44 degrees all day!!!! Milk doesn’t even taste good at 40, much less higher, and of course spoilage is a huge concern. The bottom shelf also is frequently at 42 degrees. Unacceptable. I believe it might be a design flaw, so we are returning this while we can and not bothering with “repair.” It has great potential, but if it can’t do it’s most essential function, it’s a total flop and not worth 2 grand. Best Buy has been great. I had been dreaming of a roomy french door refrigerator for years. I will try again, but not with this brand or S-G. Will probably have to spend significantly more.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. We apologize for any inconvenience this caused. ^Venette LG

  • Rated 5 out of 5 stars

    Very happy with purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the fridge so far. No issues. Now that we have it in our home, there are a couple of design issues that we did not notice when we looked at the fridge in the store. The fruit and vegetable drawers are not as deep as we expected, so storing bulky vegetables like cabbage or cauliflower is not as easy. Also, based on the design, the bottom freezer does not have a light - we miss having that.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    PG

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it, it is beautiful, is great and comfortable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Spacious refrigerator in a great deal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great, maintenance cooking very well, spacious to organize different types of foods, 2 freezer sections provide enough space and efficiency to minimize power consumption. Water filter works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Unbelievable interior room in fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the sleek look of only water thru the door! Plenty of ice that goes directly in the bin in the handy freezer drawer, separate from the rest of the freezer. That top freezer drawer has plenty of room for frequently accessed foods--saving you time from digging thru other items. But I think the main attraction is the HUGE interior of the refrigerator area. You can get large items like milk jugs in BOTH doors. Wish I'd had this when my boys were teens; would have meant fewer trips to get milk!

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hello, Jean! Your wonderful remarks are really music to our ears! When we hear from happy customers, we spread the positivity around. We appreciate you telling us all about the vast amount of features and abilities it possesses. And, yes, who can forget the classic milk jugs! Anyway, should you need any assistance, just shoot us a direct or private message via Facebook or Twitter at @LGUSSupport, and we will be happy to accommodate you. Enjoy! ~Rita LG

  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Great fridge

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge! Love the space and layout more than others that we looked into.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    LG Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for a family of six, very spacious. Love the fast water dispenser.

    I would recommend this to a friend
  • Pros mentioned:
    Spacious

    Rated 5 out of 5 stars

    Great Refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator, has a lot of room! Very satisfied with this purchase.

    I would recommend this to a friend
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