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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 193 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are satisfied with the refrigerator's large capacity, overall performance, excellent design, and quiet operation. Many appreciate the spaciousness of the refrigerator area. However, some customers have expressed concerns about the water dispenser, temperature control, and door seal. Specifically, the water dispenser stops when the other door is opened.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 193 reviews
  • Cons mentioned:
    Temperature control

    Rated 2 out of 5 stars

    Big fridge but top portion does not get cold enoug

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this fridge in September 2023. Even though it is a huge fridge but the top portion does not hold food cold enough. My foods have been going bad even when i put the temperature to 43 degrees ( which is the highest it can go). I bought LG due to the fact that my friends told me that their products are the best but i m getting the opposite. Now it is too late to return and i do hope that best buy can do something about it.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, there. Thank you for sharing your experience with the LG Refrigerator (LRMWS2906S) model. We understand how concerning it is when your refrigerator isn't keeping food at the right temperature, especially after making a significant purchase. We aim to offer top-notch products and great services to ensure a smooth experience. To address the cooling issue, we recommend checking that items do not block the air vents inside the fridge, as this can impact airflow. Additionally, ensuring the door seals are clean and sealing properly can help maintain the desired temperature. For more help, visit https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371. If the problem persists, please send us a private message on social media @LGUSSupport. Our team will be more than happy to assist you further and explore possible solutions. We appreciate your patience and look forward to helping you resolve this matter. ^Juvy LG

  • Cons mentioned:
    Door seal
    Best Buy Employee

    Rated 3 out of 5 stars

    Decrnt fridge

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Store display model had shelves that were more customizable than the one we recieved. Bottom shelf does not close completely which causes ice build up

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best buy at Best Buy

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great buy..the delivery was awesome. Thank you BestvBuy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very happy with purchase. Was worried it wouldn't fit through doorways but delivery people showed me that fridge is delivered without fridge doors attached and they attach doors once delivered so it easily fit

    I would recommend this to a friend
  • Pros mentioned:
    Noise level
    Cons mentioned:
    Temperature control

    Rated 1 out of 5 stars

    Not Cold Enough

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As other reviewers have said, fridge temperature is around 38-42 at the lowest setting. Worse, during the defrost cycle, it goes up to 50, but doesn’t recover fast from it. The only good thing is that it is very quiet.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, there. Thank you for sharing your feedback on the LG Refrigerator (LRMWS2906S) model. We’re glad you find the fridge quiet, but we understand your concerns about the temperature fluctuations. We strive to provide high-quality products that exceed our customer's needs. Here are a few troubleshooting steps to help address the temperature issues: Ensure the temperature settings are correctly adjusted. For most refrigerators, the ideal temperature is around 37°F (3°C). Verify that the door seals are clean and sealed properly to prevent warm air from entering the fridge. For more help, visit https://www.lg.com/us/support/help-library/lg-refrigerator-how-to-change-the-temperature-setting--20152285479167. For more assistance, please reach out to us on social media @LGUSSupport. We’ll gladly assist you further and explore additional solutions to ensure your fridge operates effectively. ^Juvy LG

  • Pros mentioned:
    Capacity, Design

    Rated 1 out of 5 stars

    Bad model or batch

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the space and design of it but the ice maker never worked, I got a replacement unit and the electric system was bad, not only didn’t make ice, I lost the food inside because was not cooling. Called for a replacement ( second time) and I need to wait until August got my new replacement to arrive.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thank you for providing us with valuable feedback. We apologize that you had such an experience with your LG - 28.6 Cu. Ft. 4-Door French Door Smart Refrigerator with Water Dispenser - Stainless steel. This will be considered for our continuous improvement. Please feel free to send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to assist you with this. ^James. LG

  • Rated 2 out of 5 stars

    I didn't like there's not icemaker on the outside

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't like there's not icemaker on the outside. Would I recommend this fridge probably so

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Sherionda. Thanks for sharing your thoughts on the LG Refrigerator (LRMWS2906S) model! It seems like the fridge is working out pretty well for you, even if the missing external ice dispenser was a bit of a bummer.

      We totally get how that design choice can affect convenience, especially if you’re used to grabbing ice quickly without opening the door. But hey, some folks actually like the sleeker look and less maintenance that comes with internal ice makers.

      If everything else about the fridge is ticking the right boxes for you — like storage space, cooling performance, and layout — it’s awesome to hear you’d still likely recommend it. And if you ever want some tips on getting the most out of your ice access or checking out LG models with external dispensers, just swing by https://www.lg.com/us/support/product/lg-LRMWS2906S.ASTCNA1. If you need any more help, don’t hesitate to send us an email to [email protected]. We’re here for you! ^Juvy LG

  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product if you are looking for Large storage capacity and don’t mind the ice maker being in the tray instead of on the door side- it leaves lot of space for internal storage on the door side.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Salesman Mike was great, informative and patient. The delivery team (2) were also great and efficient and polite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this refrigerator prefect for home. Also price went down $200 more best buy took it off for me 2 weeks after purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Family Love

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my Daughter and Family in Rhode Island and they are loving it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 2 out of 5 stars

    Refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery guys damaged my product pretty bad but besides that I absolutely love mg new refrigerator.

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello there, BettyS. Thank you for sharing your feedback with us. We’re thrilled to hear that you love your new LG LRMWS2906S refrigerator! However, we understand your situation that you have received a product that was damaged during delivery.

      If your refrigerator was damaged in shipping, we recommend contacting Best Buy directly to initiate a return or exchange within their return window. You can find more information on their Help for Damaged or Incorrect Orders page.

      Once your refrigerator is properly addressed, please feel free to reach out to us if you have any questions or need assistance with features or operation. We’re here to help!
      Best Buy Help for Damaged or Incorrect Orders - https://www.bestbuy.com/site/help-topics/problems-with-an-order/pcmcat204400050015.c?id=pcmcat204400050015
      We appreciate your patience and hope you enjoy the full benefits of your new refrigerator soon.
      —Renzo LG

  • Rated 5 out of 5 stars

    Lovely spacious fridge 2 door

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my fridge , so much space , easy to grab everything, kids friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New to stainless appliances

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it service was on time and great . The men were clean and left everything finished.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    refrigerator

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. I finally got a plumber about a week ago - so have only used for about a week.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good space

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the space Didn’t realize no exterior ice dispenser

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New refrig

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very happy, received on time, installation is good

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Would not buy again.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator does not cool properly in the upper section the freezer works fine! LG support is TERRIBLE!

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette LG

  • Rated 5 out of 5 stars

    Works well

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tons of space for a counter depth refrigerator. No regrets.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the LG microwave that I have bought recently from best buy

    I would recommend this to a friend
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