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Customer Ratings & Reviews

LG - 28" Class - LED - 720p - HDTV-Front_Standard

LG - 28" Class - LED - 720p - HDTV

Model: 28LJ400B-PUSKU: 5895500

Customer rating

Rating 4.6 out of 5 stars with 1061 reviews

94%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 57 Reviews
  • Rating: 3 out of 5 stars

    A No-Frills TV

    Posted
    John
    • Verified PurchaserVerified Purchase

    I got this TV as a replacement for an old dinosaur. The picture quality was very good as I would expect from Samsung and the one very surprising positive was that its over the air reception was outstanding. I live a long way from TV stations and have a backup roof antenna. I am picking up stations I never could before. The are two negatives. One is the sound quality. It is terrible and I had to get two computer speakers (connected to the cable box) to use instead. The other negative is why I had to use the cable box for the sound. This TV does not have an audio output jack. Not even for headphones, thus a real no-frills tv.

    I would recommend this to a friend

    • Brand response

      LGAnswers

      Hi John, thank you for the feedback! I hate to hear you are not satisfied with the quality of sound on your new television. If we can assist you in any way, please reach out via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport ^EJ LG

  • Rating: 3 out of 5 stars

    No frills, great bargain

    Posted
    SportsFan22
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This LG is a great bedroom TV but inadequate in a larger room, like the kitchen. It has small downward facing speakers that cannot overcome the ambient room noise. We attempted to connect a mini sound bar only to discover this cannot be accomplished as there is no sound output option in the settings menu. We purchased two of these LG’s and are very happy with this TV in the Bedroom but found it to be a bit feeble for the kitchen. We exchanged the kitchen TV for a larger Smart TV that can accommodate a sound bar.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good for the price

    Posted
    Drew
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Bought this for my bedroom, didn’t need the best out there but good enough to handle streaming. Price was good but streaming is a hassle. It uses google home and I was only able to stream a few times. I consider myself tech savvy and this part was a headache, just attached an appletv box to it and called it a day. Also, it kept taking me back to 720p, always having to reset, another headache but now all of a sudden it stays in 1080...weird.

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      Hmmm, that is weird. If you need any assistance you can contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSSupport/ or at 1-800-243-0000. ^KH LG

  • Rating: 3 out of 5 stars

    Good value

    Posted
    Ramona
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I bought this TV with the purpose to use it as both TV and second monitor. As a TV was great, but as a monitor not so much. The main complaint was the resolution and the limited ability to customize the image quality. If you want a small Tv for a cozy room, this might be for you; if you need to use it as a second computer monitor too, keep searching. I returned mine.

    I would recommend this to a friend

    • Brand response

      LGAnswers

      Thank you for your feedback, it is very important to us. I hate to hear you were dissatisfied with the functionality of the TV you recently invested in but we appreciate you bringing this to our attention. If there is anything we can assist you with, please reach out to our computer product specialists via phone at 1-800-243-0000. ^AB LG

  • Rating: 3 out of 5 stars

    Good picture, poor sound

    Posted
    ProfP
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I needed a small tv to fit a small space and this one fit. The picture is good but the sound is tinny and has to be turned up very high to be heard. The other problem is that the instructions were incomplete. I wasted a lot of time figuring out that steps were missing in the set up instructions. The diagrams were confusing. Users should not have to be techies to set up a cheap tv.

    I would recommend this to a friend

    • Brand response

      LGAnswers

      This is the last thing we want to hear. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook  https://www.facebook.com/LGUSSupport/ or at 1-800-793-8896 and we'll be more than happy to assist with resolving this issue. ^KH LG

  • Rating: 3 out of 5 stars

    Just an OK purchase

    Posted
    StephD
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This TV is not as nice as my Samsung 28" Smart TV. The brilliance is just not there. The darned thing talks through bootup and shut down. The set up was really difficult to figure out as there was no real manual or normal logic to follow. I would not purchase another LG product again after this experience.

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      Hi Steph, thank you for the feedback! I hate to hear you are not satisfied with the quality of the picture on your new television. If we can assist you in any way, please reach out via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport ^EJ LG

  • Rating: 3 out of 5 stars

    Kids TV

    Posted
    Free
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This is an ok tv..by no means is this a TV you will look at and say WOW! Features are basic, and it's simply a disposable option. It's great for the gym I put it in, but I'd you want splendid graphics or high refresh rate for gaming...move past this one. It's good for the price, but remember...you get what you pay for.

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      Hi, thank you for the feedback! I hate to hear you were not satisfied with the quality your new television. If we can assist you in any way, please reach out via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport ^EJ LG

  • Rating: 3 out of 5 stars

    Good value

    Posted
    Sarek
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Ok, the picture and sound might not be the best, but it's very inexpensive and fits my small space. You don't get a lot of adjustments either. But I just wanted a decent little set for the bedroom, and this fits the bill. Input ports: 1 HDMI, 1 USB, 1 coax. I attached the rabbit ears to the coax input, and the Roku to the HDMI.

    I would recommend this to a friend

    • Brand response

      LGAnswers

      I appreciate the review to inform us about your television purchase. I hate to hear the picture and sound quality does not meet your satisfaction. If issues occur and you’re in need of any support or assistance, please reach out via Twitter at @LGUSSupport or Facebook: https://www.facebook.com/LGUSSupport and you also can contact us at 1-800-243-0000 for additional help. Thanks! ^ CS LG

  • Rating: 3 out of 5 stars

    Great picture, terrible sound

    Posted
    Scott
    • Verified PurchaserVerified Purchase

    Picture is clear and well defined, the sound is tinny. I added a curved piece of cardboard at the base to project the sound forward as the speakers face down at the bottom of the TV which helps but the sound is still not great. There is no output for sound from the TV so adding a sound bar is not an option.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    good picture, simple set up, tinny sound

    Posted
    kfspin
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    We got this for my parents, we were looking for something no bigger than this. Unfortunately, there are few choices. Complaints from us are the same as I have read, the sound is tinny. Adding a sound bar would be difficult and adding a remote with headphones is not possible because of the limitations of inputs.

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      Thank you for your review. I hate to hear that you are not satisfied with your television overall. I can understand how frustrating this may be for you and your parents. If there is anything we may be able to assist you with please feel free to reach out to us directly via Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport. ^TH LG

  • Rating: 3 out of 5 stars

    Not easy to set up

    Posted
    LKkk
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I asked for a simple TV. One I could take out of box, plug in and it would work. It took days to figure out. Finally a friend came to help. Then there was an annoying announcement every time TV was turned on or channel was changed.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Not happy at all

    Posted
    Cdkturbo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Yo should describe better the publication. Nowhere you warn that it is not multivoltage (you do not even say what voltage it uses). neither is this printed on the box, nor in the manual ... it is only printed on the back of the TV

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    great picture, lousy sound

    Posted
    margaret
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I bought the TV because the display models picture was great. What I couldn't tell at the store was that the sound was terrible. No volume. That would have been okay except they don't have an audio output, so you can't hook up exterior speakers.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    good picture but subpar sound

    Posted
    Patti
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I use an antenna on this tv and the picture is really nice. However, the sound is very disappointing. It sounds like a tin can. No matter what audio setting it is on, there is no depth. I have a larger LG tv in the family room and it sounds great. This one... not so much.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Horrible sound

    Posted
    MadHater
    • Verified PurchaserVerified Purchase

    The picture on this tv is great, it's a very nice little tv. Lightweight and thin, BUT the sound is the worst. It sounds like the speaker have been blown. If sound is important do NOT buy this tv. We bought this for a child but still considered returning it because of how bad the sound is.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    It’s okay!

    Posted
    Drew
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Bought This TV for my grandmother because this is the only size that will fit her TV cabinet. TV was a lot smaller than what the box said it was. Picture and quality was fine it’s just the size of the TV was incorrect as to what the box said.

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      Thank you for bringing this to our attention. If you need any assistance you can contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSSupport/ or at 1-800-243-0000. ^KH LG

  • Rating: 3 out of 5 stars

    good tv

    Posted
    teresa
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I PURCHASED THIS TV TO REPLACE ONE. NICE PICTURE BUT SOUND NOT THAT GREAT AND DONT LIKE THE ANNOUNCEMENT OF THE VOICE EACH TIME YOU RAISE AND LOWER VOLUME. OTHERWISE VERY GOOD PRICE AND DOES ITS JOB.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great picture

    Posted
    john
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Overall the tv is a good value. The only problems are related to the sound. There is no connection for external speakers. The sound volume is too loud when the tv announces the channel.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Very poor for seniord

    Posted
    Valb
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Can't get rid of annoying voice that announces everything - on, off, volume number, etc. Tiny print when menu or info selected. Poor volume-- can't get it to go loud enuf and there is really no difference between 20 and 76 volume!!!!!

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Nice tv

    Posted
    Joeydvdcase
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I needed this weird size that is why I had to pay more I guess. Cause if I was able to fit a lever tv in the space it would have been cheaper and a smart tv. So kinda feel ripped off...but so is life sometimes

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      I appreciate you taking the time to reach out about your television. I hate to hear you had to pay more but satisfied overall. If you’re in need of any support or assistance, please reach out via Twitter at @LGUSSupport or Facebook: https://www.facebook.com/LGUSSupport and you also can contact us at 1-800-243-0000 for additional help. Thanks! ^ CS LG