Customer Ratings & Reviews

Lets start with the good. It looks really nice. All shiny and new looking. Impressive looking! You will stick your chest out feeling proud of your new purchase. Amazing knock on glass and lights come one the see thru door. Ability to get diagnostic with a cell phone app. Now, let get down to real business. I've had this piece of crap refrigerator for just under 3 years (33 months). It has been a complete disaster from the jump. It takes 24-48 hours to stabilize the temperate EVERYTIME you unplug the refrigerator or reset the indoor ice maker (this will occur more than you know). If you have more than 5 people in the house that need ice, good luck with that. You might as well go buy some ice from an ICE house and fill up a cooler. The craft ice is very, very slow to make and it actually doesn't taste well when the craft ice melts. At 33 months, the indoor ice maker finally stopped dumping ice into the bin. I called LG and they sent a repairman to help. He said the ice will not dump because, the freezer is not getting below 20 degrees actual (door temp set at -2 degrees). He exchanged the compressor, condenser coil, and added new freon. No luck! After the third attempt to repair in 2 weeks, the refrigerator stopped working all together. Display error CH E. So, thank GOD I purchased the extended 5 year warranty, but the warranty department will give you hell on refund. If you don't save your proof of purchase (receipt), you will waste your money on this unit because they will not honor the warranty EVEN IF YOU HAVE IT REGISTERED WITH LG!!!. Other common problems, customer support is all overseas and barely speak English, freezer door seal will not seal properly (replaced twice), freezer fan will rattle from ice build up, funny taste craft ice, app diagnostic will show nothing is wrong, but refrigerator not working as expected. This LG model deserves a negative five rating!

Just getting settled into the new refrigerator but great so far. It’s easy to change shelf heights, the door layout is good. Has a beautiful fit and finish.

Love the window door that allows us to place most often used items in the refrigerator without opening the entire refrigerator door and lose cold air.

Bought an LG with french doors (one with glass window) and bottom freezer 3 years ago. Both the fridge and freezer suddenly stopped cooling this month. I'm guessing it is the compressor that's gone bad. LG claims that its "linear compressor" is more efficient and reliable than conventional compressors. That is simply false. There have been at least two class actions filed against LG based upon its linear compressor technology that allege that it routinely fails within 3-4 years. I called customer service and they don't have anyone in my area that can service it (still under warranty). Said I would get an appointment from an out-of-town service provider in the next 34 days. Yes, 34 days. Horrible, horrible product and even more horrible customer support. LG may make good TVs, but run away from their appliances.

Very functional and spacious. I wanted a fride that would give me more storage space. I love the ball ice feature! I get so many compliments on the fridge

Do NOT BUY! I bought the black stainless and love the look and appeal of the design. However, after almost exactly 2 years of owning, the refrigerator stopped working and has error codes. I have contacted LG and they refer me to a repair man at my own expense. Its 45 days out of warranty. Oh and I bought at Best Buy. Paid for the protection plan they offer but apparently that only covers the same warranty time frame as the LG warranty. I contacted them 7 days after the warranty expired from time of purchase NOT time of delivery and they said, "sorry". Apparently you have to pay for a special extended warranty after that and I missed the deadline? How this happened I do not know because, I have automatic payments, etc. but this is a big BIG almost $5000.00 purchase wasted. The design and features are great but if you want to throw money around every couple years then by all means purchase. If not, stay away! I need to find a technician on a Saturday Nite to see if I am fixable or find a new appliance and store. And I JUST purchased the same LG brand appliances to finish out my kitchen in the gorgeous black stainless steel.

If I could give this LG refrigerator a negative rating I would! We purchased in April of 21 and it was delivered to our home in May of 21. Within a few months, the craft ice maker stopped producing ice. This should have been our first clue. Had the ice maker replaced. Then 3 years in the regular ice maker quit working. I finally called out the LG authorized repair technician and he determined that it was not cooling properly. Talked to LG and ran diagnostics. They replaced the Di Drier. Came back a week later...still no ice but seemed to be cooling properly. Replaced ice maker. A Week later, still no ice. Technician came out and checked. Not cooling properly again. LG recommended replacing the entire sealed system. Technicians came out a week later and did just that. That is when my refrigerator up and DIED. Long story short, LG sent the wrong parts which caused my fridge to completely quit. They sent out the correct parts and the technicians put those in, However, my refrigerator and freezer temps hover between 45-60 degrees. Last time the technician visited, he had LG on speaker phone in my kitchen and they recommended a replacement. I have gone through the process and the "escalation department" is telling me that I don't qualify to have the appliance replaced...what??? I haven't had a refrigerator that works properly for 3 months and have had technicians in my home no less than 10 times without a resolution. LG's response is they can send a technician out... The technicians have repeatedly told me it can't be fixed. I spent close to $4000 three and a half years ago on what I thought was a top of the line appliance. It is complete garbage and the worst appliance purchase ever. Now I'm faced with having to purchase another one just a few years later. LG and their customer service is completely terrible. DO NOT BUY AN LG APPLIANCE!!

Excelente i love the ice cubes ready to go to make a good drink love that you knock on the door and the light goes on.

Great Fridge! Wonderful options for this Ice-aholic.

This fridge is a focal point of my kitchen. I'm still floored by how much space there is in the fridge. I added some trays to organize things like condiments. It has exceeded my expectations.

Love my new French door refrigerator. Love the easy open door and craft ice.

We bought this fridge a couple of years ago and we have loved it ever since.

Love this refrigerator when we bought it 25 months ago- yes just over 2 years. 21 months in the compressor and both the craft ice and ice maker went out. $400 to fix the refrigerator ice maker, the compressor and craft ice were u see warranty. Just a short 95 days later both ice machines stopped working AGAIN and the freezer is not keeping things frozen (like ice cream) despite being set at -1. The customer service dept of LG will charge us $400 to come out, which we pay on top of whatever they find is wrong. Do not waste your money for the bells and whistles- I loved this refrigerator but in the end it will cost us not only $4,000 when we bought it but probably close to another $1,000 to repair and it just turned 2 years old.

Love it!!! Love the ability to view without opening

Purchased this refrigerator 4 years ago and compressor has gone out. Find out this is a huge issue for LG. That’s not the end all issue because things break. But if your expecting to get it repaired in any timely manner yiur delusional. LG has the absolute worst warranty repair I’ve ever experience for an appliance. Highly urge you to spend your money on anything but an LG product. It’s not worth it!!!

The doors needs alignment, they are not at even level, waiting for BestBuy to send somebody to fix it.

LG has no idea what they are doing when it comes to fridges. We bought this exact one last year and it has constantly broken down. Within the first month it started and when we sought to have it replaced, we were told that it would take two months to get another one. Instead they convinced us that they could fix it. Geek squad has been out 6 times in less than a year. Now, once again, the freezer fan went out. So we have to take everything out and thaw out the fan because it takes a service person 14 days to come out. What a bad product. I'd rather not have the craft ice. It only makes 3 ice balls per day. It has a 6 ball per day setting, but if we set it to that then the freezer fan freezes over in two days.

The service exceeded all my expectations! It was incredibly swift and thorough, leaving me immensely satisfied.

I bought this exact same model in Aug 2020 with a Geek Squad 5 year warranty. I LOVE the fridge & so does everybody who sees it BUT....After a year, the craft icemaker needed to be replaced, & again in another year & again this year. Its to the point where it only drops ice once a day instead of the twice a day its set for. We just had Best Buy here to replace it for the 4th time & it still will only drop craft ice once a day. Also, the in door icemaker stopped workingbaroun a month ago so they replaced the control board on top of the fridge thinking that may be causing the problems with both icemakers. Well, yesterday morning they replaced the in door icemaker & we still have no ice. Like I said earlier, I love this fridge but this is ridiculous. It also is slow to put out ice & it doesnt hold a lot either. When the fridge stopped making the regular ice I bought 1 of those small countertop icemakers for $89 & that thing makes more ice in an hour than my $3500 refrigerator makes in more than a day. Geek Squad is supposed to have a 'no lemons' policy but I was told after the 3rd craft ice repair they wouldnt replace a refrigerator just because the ice maker wasnt working. I guess we'll have to see about that as it seems another visit will be needed & Im not going to put up with this anymore.

The LG appliances have never failed to amaze me. They are affordable and constructed to last.