Customer Ratings & Reviews

We purchased our first LG product which was a dishwasher and we enjoy it so much that we went out and bought all new LG appliances. We are very happy with our purchase from Best Buy.

We've had numerous issues with this fridge. We purchased it for the ice balls, but it doesn't work properly. Called LG support and they keep claiming that a mysterious firmware update will fix it and refuse to send out a technician without us paying for the service fee. The ice maker in the door freezes up all of the time, and has become useless to us. Additionally I can't say that the reliability of the shelving has been great because we've lost two plastic shelves. This fridge costs too much money to have an experience like this. Outside of the issues with the reliability, I don't think that the design was the best. They don't give you a lot of room inside of the fridge for things like milk. They give you space in the door, but that area in the quick access door doesn't stay cold enough to keep things like milk for the full life without them spoiling. We had to purchase a second fridge and keep things like milk in the garage because there just isn't enough space in the fridge. Plenty of shelving, not enough functional space.

I ordered the LG French door refrigerator from Best Buy and everything went smoothly including on time delivery. The gentlemen who came out were very profesional and efficient. I love this refrigerator.

I absolutely love this fridge! Especially the craft ice maker!

I couldn’t be happier with the LG 29.5 Cu. Ft. 4-Door French Door-in-Door Smart Refrigerator with Craft Ice. From the moment it was delivered, I was impressed by the sleek PrintProof stainless steel finish—it resists fingerprints and always looks clean, which is a huge plus in a busy household. The storage capacity is outstanding. At nearly 30 cu. ft., it easily accommodates groceries for the whole family with room to spare. The 4-door design and Door-in-Door feature are game changers for organization and convenience—you can quickly grab drinks and snacks without letting all the cold air escape. The Craft Ice maker is a unique highlight. The slow-melting, round ice balls elevate everyday drinks and make entertaining extra special. Plus, the dual ice makers ensure we never run out of ice, which has been a lifesaver during gatherings. I also appreciate the smart features. Connecting the fridge to the LG ThinQ app allows me to monitor energy use, adjust settings, and even get alerts if the door is left open. It’s modern, functional, and surprisingly user-friendly. The cooling performance is flawless—produce stays fresh longer, meats and dairy are perfectly preserved, and the freezer compartments are spacious and easy to organize. It runs quietly, too, which was a must for me. Overall, this refrigerator is the perfect blend of style, innovation, and practicality. LG really thought of everything with this design, and I’d highly recommend it to anyone looking to upgrade their kitchen with a reliable, feature-packed fridge.

Its been about 3 weeks since this purchase. I am VERY pleased with this fridge so far. It replaced a side by side fridge. The food always fell OUT of the freezer on that one. This one is very generous in size, It holds plenty of food, I like to stock up on meats and frozen veggies. It is easy to use. Really do like the door in door feature for things like milk and cream for coffee. The full convert draw is also a nice feature, Currently using that as extra fridge space. Yogurts, cottage cheese, surprisingly it holds semi tall containers like sour cream size which is nice. The ice machine is nice as well, No issues w/ it freezing up or jamming w/ ice cubes so far. We use this many times a day. The craft ice is pretty, but we do not have a use for that. It is easily turned off by a push switch right above the ice tray inside the freezer. I like that it does beep if you leave the door open. Especially with the kids, though they are adult kids. LOL We are still rearranging the items around to best fit our food items. But, I am very pleased with this and would highly recommend it. Also, the delivery of the two men were Excellent. Quick, efficient and very professional. They had to take the draws off to fit through our front door and did that with out any issues or damage to the fridge or my home!!!! My husband connected the water to the fridge with no issues as well. Not to mention, I think this fridge is very PRETTY as well.

I was a little skeptical, based on reviews, but we needed a new fridge and all the features I wanted were only available on fridges with mixed reviews. I chose this one over Samsung because consumer reports rated it higher, it creates round craft ice cubes and the ice maker does not impede on fridge space like it does on other brands. We've now had the fridge for 3 weeks and I am very happy so far! Pros: * How the indoor ice maker uses space - minimal! * My husband loves the round ice cubes for his whiskey drinks and his buddies are quite jealous. It's true that it doesn't make a bunch of them like regular ice cubes but we have plenty despite using at least 2 per day. Bonus - they also perfectly fit through the mouth of a hydroflask 32 oz bottle. * I really like the flexibility of the flex drawer, right now i use if for cheeses, tortillas, meat/packaged meals that are better flat so you can see what you have. * I love the easy access door for milk and frequently used items. This fridge is HUGE. It is similar in size to my old side by side but everything is so much easier to see and access! * The freezer drawer is large enough for our needs (family of 4 with frozen pizza habit). * We have the black stainless as the rest of our appliances are black as we'll be swapping them out for black stainless as needed. I love that it's fingerprint resistant. Disclaimer - we do have another 'beer' fridge with a freezer that we still use. Mainly for beer, gatorade and some stuff that would certainly fit in the new fridge, I just don't want to clutter it :) More critical points: * While the shelves in the fridge are flexible, they don't seem to be intended for anything tall like a bottle of wine or a Costco size container of almost anything. We tend to buy condiments/jars that are a height were I needed to adjust at least one to accommodate those sizes and therefore have shelves above that side more suited to short stuff like yogurt containers. * There are sensors or something on the top of the fridge so I no longer store my wine rack on top of the fridge. Not a big deal and certainly makes it less cluttered looking, but noteworthy if you rely on that space to store things. It doesn't seem like you should have anything heavy up there!

This is the best refrigerator I have ever owned. I used to live in Miami and when I moved I had to leave it behind and it broke my heart. When I saw they still had it in stock when I bought my new house I raced out and bought this one again. It is roomy it is beautiful and the door and door feature is unbelievably useful. It's also the only refrigerator I've ever owned that didn't require constant service.

This LG refrigerator is a winner! 4 door French door keeps everything organized. Like the ice cube options.

So far love it! Has so much room, crisper drawers are sturdy & absolutely love the extra drawer, it feels so much easier & better organized. The door in door is lovely but does not stay as cold as rest of refrigerator but so far has not been a problem since its cold enough & we use it for things we use up fastest. Love 3 kinds of ice especially the craft ice. Hopefully it stays like it is!

So pleased with this fridge. It has excellent features; looks beautiful. The exterior 4th drawer is a great design; super convenient. Door-in-door - how did we live without? Love the ease of clean-up with the no fingerprint feature. Craft ice is a nice bonus. Beware, it is a huge appliance, make sure to measure before purchasing.

Excellent refrigerator, large capacity, perfect design,

Perfect frig; the most cubic feet with the latest featurws

We spent 2 hours at another retailer and had issues getting the order placed. I left there and went to Best Buy, they gave me a better price and I was out of there in 10 minutes with the order placed with a 2 day delivery. The delivery guys were quick and careful. The fridge works great and is spacious. The only drawback I have found with it is that the shelving is not adjustable to every notch on the rack support. This makes it difficult to put large containers of salad dressing on a shelf without basically losing a whole shelf. But other than that, very happy.

This particular LG refrigerator is why we went with ALL LG appliances.... i certainly hope that was a good decision. This LG refrigerator was one of only two brands that make CRAFT ICE, which is the ice BALL. It does very well at the balls as well as regular cube and crushed ice. The cool section of unit is a nice roomy size. Im a little concerned that freezer section is a bit small, especially since 1/3 of one drawer houses the BALL ice maker and tray.

Overall I love the size of this fridge, the door in door concept and most of the features. What they don't tell you is the highball ice (that's the round balls that spit out into the freezer) only make 3 every 24 hours! THREE! That is so stupid. Had I known I probably would have went with a different brand. But, it's too late now. And overall I still like my fridge.

Love the style and cool features of this refrigerator. Has a lot of space and the middle drawer is awesome because you can make it a fridge or freezer

After a considerable amount of research, I chose this unit for the features it offered. I like having two different styles of ice. The door in door is also a great feature.

This fridge is huge in terms of storage - CAVERNOUS. We kept our old fridge and put it in the garage but it sits empty because this thing holds so much. I would recommend getting some fridge organizing containers from Amazon simply because it has so much open space, it’s hard to figure out where to place things and remember where you put them. Other positives: craft ice is awesome, it looks great, the ice maker design is slim and leaves a ton of space, 2 freezer compartments keeps things organized, center drawer can be flexed as a fridge or a freezer. It is a GREAT fridge.

New LG Refrigerator is working great, really like the one drawer that can be a refrigerator or a freezer. Lots of space and also like the big and small ball cubes. Having two ice makers is really nice.