Customer Ratings & Reviews

I love everything about this fridge. Ice makers work great , plenty of room for all my needs

Fabulous Refrigerator, not only is it beautiful the roominess inside , the craft ice , water dispenser all a dream. Craft ice will stop when full then replenish as used oh I forgot to mention the delivery guys ! They were lights out. Got this huge unit in pristine Thx Best Buy and LG

The only thing that bothered me in the whole transaction and door replacement that wasn’t noticed by the delivery team, was that I specifically mentioned to the salesperson that the refrigerator looked shorter than my refrigerator at home which we bought seven years ago from Best Buy same location. He said it would have been the same height as any other refrigerator. I told him that we had a cut out that looked shorter. He said it was not shorter than standard refrigerators

I am very happy with the LG Refrigerator I chose. There was an issue in the beginning with my delivery, but Best Buy made it right, and turned me into a happy customer.

This refrigerator is nice! After owning another LG for over 10 years, this one came in as we envisioned it. Increased dramatically our much needed storage space, added a great look and brought us a new feature we didnt have before, which is that new glass door. So convenient for easy access. Kids love it for their milk and apple juice. I love it for the butter and jelly! Overall this is a fantastic refrigerator that we expect to own for at least 10+ years.

The GOOD: 1. The sales rep was absolutely Awesome. We love the fridge and the Kraft ice maker is a sweet bonus. The BAD: I called to ask for a Tec to come and adjust the crooked right door. I ended up speaking with a female who was in Asia and she was very difficult to understand. It took awhile but she said she is making arrangements to have it replaced. I was shocked and told her it just needs adjustment. She said “best to replace”. Got all my info, I think, and said I would get new soon. That was about 3 weeks ago and I haven’t heard from anyone else. So, what’s up????

We originally purchase this model in SS but the fridge would fluctuate in temperature, decided to return this model for another, BB didn't the SS available so we went with BS. Delivery and install were great just keep in mind if you want BB to move the old fridge to the garage this will cost you extra nowhere was this mention when we purchased the fridge online, they moved it to our garage without charging us :-) We really didn't care about the instaview window but didn't have a choice as selections were low.

This refrigerator has all of the bells and whistles expected of a premium fridge. We love the specialty ice and the knock-knock window. Lots of space in the big boy. Large families will definitely appreciate this.

The best refrigerator and the ice machine is amazing

Delighted with my refrigerator, it is beautiful and perfect for my home, my dream come true

Plenty of room for Costco runs and the door in door feature is a lot more useful than expected.

The frig arrived with a dent on the lower back panel. I had no choice back to accept delivery because my current frig was bad and i lost all my food. Installation was to be free, but the tech who came to do the work, realized the doors would have to come off and tried to charge me money for the install. The frig seems to work fine, but i have the Total membership so lets cross our fingers it continues to work properly. In all, the frig is large and is working. But thimbs down for the delivery and trying to upcharge me. I ended up doing all the work myself.

It has tons of room. It makes two different kinds of ice. Best refrigerator I’ve ever owned!!

Great look, alot of space and lo e the ice making!!!

Worst fridge i've ever owned, and the most expensive. 1) The ice makers stopped producing ice shortly after installation. Best Buy replaced the fridge 3 times to try and fix it. It worked for a week and then stopped again, 2) The temp shown on the outside of the fridge is the temp it's set to, not the actual temp! so imagine my shock to find out all my frozen goods were partially thawed out and the fridge had no way of telling me or alerting me that the internal temperature was wrong! 2) The service tech who came out to repair the unit replaced the compressor (after less than 2 months of ownership!) that still didn't fix the issue, and! he lost two of the screws that hold the top plate in place, so it's not been put back together correctly, and the top panel looks all wonky. I am in contact with LG about getting my money back. Steer clear of this expensive piece of junk. oh, lastly, I almost forgot, the craft ice maker does not make ice balls, it makes ice 3/4 balls. They are flat on one side. Save your money, this unit is not worth the 3000+ asking price.

So far, I love this fridge. Cooling is very good. Ice maker working good Craft ice in not as clear as the manufacturer claims. Will see if it improves and the craft ice gets clear Overall I think this is an excellent fridge and would recommend to friends and family

It originally came installed with two dents on the fridge door, but thanks to Best Buy's replacement policy, it was promptly replaced. I am extremely satisfied with how everything worked out and I am absolutely delighted with my new refrigerator. I thoroughly enjoy using it every day. The fridge smells clean and fresh, and I have noticed that it helps to prolong the freshness of vegetables and fruits. I particularly love the convenience of the two doors and the ice dispenser. There are so many features that I adore about this fridge; it's hard to list them all. Overall, I am truly thrilled with my new refrigerator.

This LG is forward thinking the shelves make it possible to have short and tall items the knock knock the door let you get your milk and butter within seconds. On a scale of 1 to 10 this refrigerator definitely is a 10

Has lots of room to store stuff. Extra door on front works out great.

WONDERFUL refrigerator with a few awesome features! SO, WHY ONLY 4 stars! Because the "CRAFT ICE MAKER," is a waste of important freezer space and even worse! Worse? To accommodate the ice maker, the otherwise very useful freezer shelf/drawer has a LARGE CUTOUT in the back. IF you try to store anything in that space, you WILL be removing the freezer drawer and bending way over to retrieve food that has fallen through the opening. The "Craft Ice" maker is an appealing sounding GIMMICK that MIGHT be useful to people who entertain FREQUENTLY and are willing to WAIT DAYS to save up the round ice balls. The maker creates roughly one ice ball per DAY. For THAT you give up approximately 1/4 of the space in the otherwise very useful internal freezer drawer. I recently contacted LG to REMOVE the Craft Ice maker but was just told that such action would SCREW UP the fridge's brain and disable the keypad! At this time, I have NO idea what keypad.