Customer Ratings & Reviews
- Model:
- LRMXS3006S
- SKU:
- 6511556
Rating by feature
- Storage Capacity
Rating 4.7 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
- Design
Rating 4.5 out of 5 stars
Customers are saying
Customers are pleased with the 29.5 Cu. Ft. 4-Door French Door Smart Refrigerator with Craft Ice, particularly its innovative features. They rave about the convenience of having two ice makers, especially the one that produces large round ice cubes. The spacious interior and the middle drawer are also highly appreciated for their practicality and efficient use of space.
This summary was generated by AI based on customer reviews.
Unbelievable
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this refrigerator on sale during a Memorial Day sale. It took over 45 days to arrive. Since then the ice makers have not worked well and required 2 different replacements. Also, there has been a horrible fan noise and an error code supposedly saying that the motor was not working. When I called to replace it, they were "out of stock" for mine and wanted to charge me an additional $1000 to replace it with the same refrigerator. Unbelievable.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there. Thank you for taking your time in reviewing the 29.5 Cu. Ft. 4-Door French Door Smart Refrigerator with Craft Ice. We want to make this right. However, we need to switch to a platform that permits back-and-forth messaging before we can look into this further. We would be pleased to see what we can do to help. You may call us on our customer support line at (800) 243-0000, or send us a private message on Facebook or Twitter using @LGUSSupport with your contact number, and we'll be ready to help. ^Anthony
Craft ice refrigerator
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator works great and the delivery was exceptional. Great job Best Buy.
I would recommend this to a friendRefrigerator'
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.-- Exelente A+++ mr.Skipe Brawn is very hard worker, excelente, with costomers
I would recommend this to a friendNot a good refrigerator.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice does not form ice cubes and water dispenser is not cold
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi there. Thanks for reaching out. For the LG Refrigerator. If water is tasting bad and the filter has already been replaced. Chances are it could be your water supply. There could be hard water in your area or it could be from a faulty water line. Mold, bacteria or mineral buildup could be in the water line or supply. Use a funnel to run vinegar through the water lines to the ice maker, and run vinegar through the water dispenser, as well. Make sure to have a container ready to catch the vinegar so you can discard it. Next, run clean water through the water lines for a few minutes, then reassemble the housing. If you have exhausted these method and water still seems to taste funny. We recommend you contact our LG Support Team. Either send a Private Message through Facebook or Twitter with your contact information using the handle @LGUSSupport. Or call our customer service line(800)243-0000. ^Jai.
Wasted money
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We were expecting some much more than we received craft ice is a joke 3 pieces a day but that was not explained we were purchasing the refrigerator
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello, Thank you for taking the time to provide your feedback. We will share this with our research and development teams for future improvements. This feedback will be shared with our product team. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Vanessa
Pray you don't need customer support
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This LG worked perfectly for 14 months, then the craft ice stopped working. It's very hard to see what might be wrong so I called customer service. In short, after 2 hours and being transferred and repeating the problem at least 5 times, and being told to toggle the on/off switch, and then the reset button at least 4 times, nothing worked, and they finally just suggested calling a technician, at my own expense of course. After emptying the freezer drawer, I was able to use a flashlight to see that the mechanism that stopped the unit was jammed with a craft ice ball against the stop lever. It was wedged in too tight to remove, so we used a hair dryer and less than 10 minutes later it melted enough to free the lever, and a day later it is making craft ice again. But clearly there is no training of the customer support as you can hear them flip through pages and basically read out of the manual. The unit is cool if a bit overpriced, but you better either buy an extended warranty or hope you are lucky and don't need their customer support.
I would recommend this to a friendBrand response from LGAnswers
Posted .Duly-noted. We are disappointed to see that this happened, and we want to thank you for taking the time to share your experience with us. We hope to learn from this and strive for continuous improvement. ^Jennifer
