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Customer Ratings & Reviews

LG - 29.7 Cu. Ft. 4-Door French InstaView Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless steel-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 429 reviews

95%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-6 of 6 Reviews mentioning:
ice maker
  • Rating: 3 out of 5 stars

    Not LG Problem

    Posted
    phillyd22
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    So Best Buy's 3rd party delivery has sent me 2 fridges with dents, broken wires, etc, the 3rd one finally came no dents, but now the ice maker is broken, but they say easy fix. Great fridge and ton of room, great features

    I would recommend this to a friend

    • Brand response

      LGAnswers

      Thank you for your feedback, it is very important to us. I hate to hear that the refrigerator you invested in arrived damaged but we appreciate you reaching out. If there is anything we can assist you with, please contact us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you. ^AB LG

  • Rating: 4 out of 5 stars

    Good refrigerator

    Posted
    Deejay
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    LG refrigerator is huge. Pros linear compressor with invertor. Measure the space out before install. Icemaker installed inside left door and makes enough ice for 8-10 glasses since the left door is unusually heavy it closes hard Water taste is horrendous. Even after disposing 10 gallons. Taste slightly better at 15-18 gallons Cannot keep tall bottles upright. Cannot use open baking soda box built quality plasticky inside

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Spacious

    Posted
    Nana
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    So far I love this fridge. The only negative I can say about it at this time is that the ice maker is slow and doesn't make enough ice for a small family. I had to buy a bin to keep in the lower freezer section to keep full of ice. Also, I was told the center drawer was a "flex" drawer that could be used as a freezer if we wanted. Not true! I have it on that setting, but doesn't get even close to freezing anything! Other than those two minor things, I love it so far.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Overall a Great Refrigerator

    Posted
    Rykauff
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Ok, this fridge isn't perfect, but it's darn close! We brought this to replace our old counter depth refrigerator, which looked very pretty, but was functionally annoyingly too small. This new fridge is fantastically large!! It doesn't come without faults - the ice maker is too small, but the freezer space is large enough to accomodate a second ice bin or a bag of ice. We did have a problem with our refrigerator - upon delivery, the light in the Instaview Door was way too sensitive. It would come on randomly if you walked past the fridge, if you looked at it wrong, breathed too heavily. Anything would cause the light to come on. I called LG customer service and they didn't hesitate to send out a local repair tech. They ordered a few parts and replaced them and the fridge now works perfectly. Extremely happy with the customer service of Best Buy and LG.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent Fridge

    Posted
    Zacm
    • My Best Buy® MemberMember

    We are very impressed with this fridge. Pros: * This fridge is massive. Our old fridge was always full, same amount of food in this fridge and it still seems empty. A lot of space. @@@@@ The lighting in the fridge is great, you can see everything in the fridge without any issues. @@@@@ Two quick access compartments in the fridge are great for cheese slices and butter sticks. @@@@@ The fridge appears to be well made overall. @@@@@ There were a lot of complaints about the ice maker, but after reading LG's suggestion of turning the freezer down to -4 we have had no issues with the ice maker, makes plenty of ice for a family of 4 in standard mode. Give the ice maker a week and you will never run out of ice. @@@@@ Water filter is hidden and easily accessible. Buy your filters online at 1/4 the cost. @@@@@ We love the door in the door, quick access to ketchup, milk and any daily use items without leaving the fridge wide open. The tap on the door for light works great, but we rarely use that feature. @@@@@ Absolutely love the flex zone drawer. We mainly keep flavored water and pop in there and it's ice cold, not frozen, just ice cold. @@@@@ Love the freezer, it has three separate compartments which make for great organizing. @@@@@ The black stainless looks amazing and truly is smudge free, the only exception is the glass door, but that is easy enough to clean. @@@@@ Love the notifications and control via cell phone. I was at work and was able to change the ice maker to ICE PLUS through my cell phone. CONS: * The lighting for the flex zone drawer is on the bottom of the right side of the fridge door, so the flex zone has poor lighting on the left side, you can still see okay, just not as bright. @@@@@ The fridge is almost 40" deep, makes for great storage space but is much deeper than most X-Large fridges and sticks out a bit more than our old one. @@@@@ The water tastes great, but the cold water reservoir only holds about 20 oz of cold water, in fact I think it's a lot less than that, so the drinking water is rarely cold. @@@@@ If your kitchen is not well lit, good luck reading the options on the outside control panel, they used black lettering over a black stainless steel panel. The lettering is small and me being older, makes it hard to read. We never need to change settings, so it's not that big of a deal. If it was I would have rated it lower. @@@@@ WIFI setup was horrible, it took me over an hour to try and figure it out and I have yet to figure out how to connect it to our google home like they show in their ad. Summary: Overall we love this fridge, it works better than anticipated and there are too many pros to rate this lower than 5 stars. The bonus is that this fridge looks amazing, we get compliments all the time when company comes over. I would highly recommend this fridge.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Wow! What a fridge

    Posted
    Tapper
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Wow! What a fridge. No it does not do any magic or anything like that. What it does is just work as a fridge that just does everything very well. It is roomy. It is quiet. There are LED lights that shine brightly inside. The shelves are handy in the freezer. The flexible drawer is handy because the temperature is adjustable. You can use it as an additional freezer, non-frozen food or specialty items such as wine or cheeses that have different temperatures from the rest. Then it looks beautiful too. Nitpicks? Well the ice maker was slow when it was new. The water dispenser is in a different location from the ice dispenser. I thought that the knock feature was a gimmick but it really does come in handy. If you can afford it, I highly recommend it.

    I would recommend this to a friend