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Customer Ratings & Reviews

LG - 29.7 Cu. Ft. 4-Door French InstaView Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless steel-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 423 reviews

95%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-5 of 5 Reviews mentioning:
noise
  • Rating: 1 out of 5 stars

    Very Poor Product

    Posted
    BillB
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    The refrigerator makes an extremely loud rattling noise. At times the noise is so loud it's hard to speak above it. I have contacted LG several times regarding this issue. They have not assisted with the problem by sending a service rep instead they insist the noise is normal for this product. Not what I would have expected for several thousand dollars! I have scheduled a servicemen to come at my own expense to address is this issue. I would not recommend this product nor anything manufactured by LG.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Bad technology

    Posted
    Ramysoliman
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I bought it from 2 weeks and I returned back it turn on by sound not with knock knock and start make ice inside the freezer

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice but...

    Posted
    nb121
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Love the space in this refrigerator and the kids love the see thru door! The middle utility drawer is a bit noisy while opening/closing and doesn't pull all the way out to access products that may have shifted to the back. The in door water dispenser is kinda funky and with no drip tray we tend to clean up the drips often with impatient kids. Best part is the in door ice maker and not taking up the fridge space.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Worst Customer Service Experience Ever

    Posted
    MrHarry
    • My Best Buy® Elite Plus MemberElite Plus Member

    I could write the longest review in history describing the details of my experience with this fridge and the debacle they call "customer service", but I'll try and make it relatively short because I want you to read this in its entirety. You need to be aware of what could happen to you when you have issues with LG products. Again, if this looks too long to read, make yourself do it, this is the short version. I bought this fridge in the black stainless steel version last June and have had a repairman to my home a total of 8 times in the past 11 months. Four total "repairs" that required 2 visits each time. The first 4 times was because of a leak in the door on the ice machine side during the first month we had it. Ultimately, that repair stuck and has been fine since the last repair, Fast forward to April of this year and the story goes south pretty quickly. The unit started making a VERY loud and annoying noise, intermittently. Think of a drum solo at a rock concert, and that drummer was the worst drummer in the world. I called customer service and ended up having the repairman come out. He came, and of course, being an intermittent issue the noise didn't happen while he was there, but he ordered some parts and came back the 5 days later to install them. Note, he never checked for any open service bulletins for the problem I described. The noise came back the next day after he replaced the parts (some fans). I was not happy, I called back customer service after going round and round, the rep asked me again how many times I had repairs and then tells me I qualify for a replacement or refund, but I needed the receipt scanned and sent into them. I had to go back to the store to get a reprint because I couldn't find it, and did the scan and send process. No one called me back for 5 days and I had to call them only to find out that now I didn't qualify for the replacement. That was one of at least 6 lies I was told over the 3 weeks by the customer service team. In short, I was forced to have another repair performed last week. This repairman called and checked for open bulletins, and yep, my complaint was on file and had a listed repair. Why wouldn't that be standard practice on every repair? He ordered the parts and installed them a week later. The noise was gone for literally 8 days! The little drummer boy is back in my kitchen. Went round and round with those people again...they still won't replace or refund! They are rude, talk down, talk over, are non-empathic and worst of all have no authority to satisfy a customer that has had multiple repairs, three of which will be for the same exact problem. It would be different if this was the first time I had an issue, but this will make it 5 repairs and 10 total visits. They make you feel like you are on trial and are complaining just to complain. I have spent over 5 hours total on the telephone, spoken to easily a dozen reps and have had to explain the story over and over. Today the lady told me that escalation team "refused" to speak to me because there was nothing they could do and I would have to have the repairman come out. I purchased an LG OLED TV last year that I gave a positive review about, but I would have stayed clear if I knew what I know now about the lack of customer service. Spend your money elsewhere.

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you. Please reach out to a specialist via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP LG

  • Rating: 1 out of 5 stars

    Worst refrigerator I’ve purchased

    Posted
    unhappycustomer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    This refrigerator is the worst one I've purchased. I've another LG and this one doesn't come close to the one I've. The glass window light doesn't turn on when I knock on it but it turns on and off randomly. Sometimes it'll turn on with loud noises as well. It's giving me so much trouble and I've just had it for about 2 months. The left door swings back and forth and is so inconvenient to put my groceries away since it doesn't stay put. It'll just close on its own. It'll not stay open! It's so frustrating! Please check it and make sure it's working if you decide to buy it. Especially if you're buying it from Best Buy! They're not very helpful!

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      We hate to hear you are having trouble with the InstaView door of your refrigerator. We would be happy to look into service options for you. Our support team is available via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP LG