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Customer Ratings & Reviews

LG - 29.7 Cu. Ft. 4-Door French InstaView Door-in-Door Smart Wi-Fi Enabled Refrigerator - Stainless steel-Front_Standard

Customer rating

Rating 4.7 out of 5 stars with 440 reviews

95%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-2 of 2 Reviews mentioning:
repairs
  • Rating: 1 out of 5 stars

    bad water and ice!!!!

    Posted
    debrdh
    • My Best Buy® Member

    Since April purchase...Water and Ice taste and smell terrible...after 4 geek service repair visits it is still the same horrible taste and smell. Not drinkable or usable by us, friends or, family ! Nothing has been repaired ...feeling dispair...

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Worst Customer Service Experience Ever

    Posted
    MrHarry
    • My Best Buy® Elite Plus Member

    I could write the longest review in history describing the details of my experience with this fridge and the debacle they call "customer service", but I'll try and make it relatively short because I want you to read this in its entirety. You need to be aware of what could happen to you when you have issues with LG products. Again, if this looks too long to read, make yourself do it, this is the short version. I bought this fridge in the black stainless steel version last June and have had a repairman to my home a total of 8 times in the past 11 months. Four total "repairs" that required 2 visits each time. The first 4 times was because of a leak in the door on the ice machine side during the first month we had it. Ultimately, that repair stuck and has been fine since the last repair, Fast forward to April of this year and the story goes south pretty quickly. The unit started making a VERY loud and annoying noise, intermittently. Think of a drum solo at a rock concert, and that drummer was the worst drummer in the world. I called customer service and ended up having the repairman come out. He came, and of course, being an intermittent issue the noise didn't happen while he was there, but he ordered some parts and came back the 5 days later to install them. Note, he never checked for any open service bulletins for the problem I described. The noise came back the next day after he replaced the parts (some fans). I was not happy, I called back customer service after going round and round, the rep asked me again how many times I had repairs and then tells me I qualify for a replacement or refund, but I needed the receipt scanned and sent into them. I had to go back to the store to get a reprint because I couldn't find it, and did the scan and send process. No one called me back for 5 days and I had to call them only to find out that now I didn't qualify for the replacement. That was one of at least 6 lies I was told over the 3 weeks by the customer service team. In short, I was forced to have another repair performed last week. This repairman called and checked for open bulletins, and yep, my complaint was on file and had a listed repair. Why wouldn't that be standard practice on every repair? He ordered the parts and installed them a week later. The noise was gone for literally 8 days! The little drummer boy is back in my kitchen. Went round and round with those people again...they still won't replace or refund! They are rude, talk down, talk over, are non-empathic and worst of all have no authority to satisfy a customer that has had multiple repairs, three of which will be for the same exact problem. It would be different if this was the first time I had an issue, but this will make it 5 repairs and 10 total visits. They make you feel like you are on trial and are complaining just to complain. I have spent over 5 hours total on the telephone, spoken to easily a dozen reps and have had to explain the story over and over. Today the lady told me that escalation team "refused" to speak to me because there was nothing they could do and I would have to have the repairman come out. I purchased an LG OLED TV last year that I gave a positive review about, but I would have stayed clear if I knew what I know now about the lack of customer service. Spend your money elsewhere.

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you. Please reach out to a specialist via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP LG