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Customer Ratings & Reviews

Your price for this item is $100.99
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The comparable value price is $399.99

Customer reviews

Rating 4.2 out of 5 stars with 2102 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers are positive about the sound quality, easy setup, and price of the 3.1-Channel 420W Soundbar with Wireless Subwoofer and DTS Virtual:X. They appreciate the excellent sound quality, simple setup, and reasonable price. However, customers are negative about the subwoofer, connectivity, durability, remote control, and warranty. They have experienced issues with the subwoofer cutting out, connectivity issues, the soundbar not lasting long, and problems with the remote control. Some customers also feel that the warranty should be longer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 61 Showing 1,201-1,220 of 2,102 reviews
  • Cons mentioned:
    Subwoofer

    Rated 3 out of 5 stars

    Help

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having issues with the subwoofer !! And the connection to my tv

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Very Good Sound, but Sound Fades in & ou

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this sound at to provide upgraded the sound from my new LG TV. The sound is very good. My main problem with the unit is the speakers fade in & out. I bought a a set of LG satellite speakers for surround sound. The fading in & out is periodic, but very annoying. I’m loyal to LG products. I have two LG smart TVs, & two LG soundbars. Anyone from LG out there??

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette LG

  • Rated 4 out of 5 stars

    Very Good quality sound at an affordable price val

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The LG sound bar provides very good quality sound at an affordable price value. Easy to install system includes a wireless subwoofer.

    I would recommend this to a friend
  • Cons mentioned:
    Durability, Subwoofer

    Rated 1 out of 5 stars

    Subwoofer died - seems to be a common issue

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was pretty happy with this soundbar, until the subwoofer died right around the 18 month mark. Based on the number of reviews I've seen lately stating this exact same thing, I'd say there seems to be a problem here, LG.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We would be happy to help you with scheduling repair with our service center, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer LG

  • Rated 5 out of 5 stars

    Works Awesome

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This sound bar is really good. It does the job and it is really loud. I have a 70in LG tv for my living room and this sound bar does the job. I’m really happy with it. It was easy to connect and had no issues. Highly recommend it especially for the sale price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Depth of Sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really thought I was coaxed into buying something I didn't really nees, but when the Best Buy installers first turned just the TV on, and then hit the power on this speaker, I was sold...no comparison. The richness, tone and bass take movie night to a whole new level...THANK YOU!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound and well made. Crisp sound with just the right amount of bass

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound at a great price

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound. We have an apartment and this sound bar fills the room and makes it feel like we are at the movies

    I would recommend this to a friend
  • Cons mentioned:
    Subwoofer

    Rated 1 out of 5 stars

    Stay away

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my 2nd LG soundbar with wireless subwoofer and I will never buy another. I got this one when my LG SN5Y quit working after less than a year, and this one did the same. On both, the subwoofer started disconnecting/reconnecting itself after a couple months. Then the sub would disconnect and have to repaired manually and eventually just stopped pairing all together. I reached out to LG and they were no help. I followed all of their troubleshooting tips and made sure there were no other wireless devices around that could interfere, but nothing helped and I ended up going to Samsung and have not had zero issues. It's sad because we love our LG washer & dryer and TV, but their soundbars are garbage.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We would be happy to help you with setting up repair, however, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will do everything in our power to expedite a resolution for you. Thank you. ^Jennifer LG

  • Rated 5 out of 5 stars

    Sound bar helps me to hear dialog in modern movies

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am 'hearing impaired' and even with my aids, trying to hear movies on the TV is difficult. This unit allows you to set it so that the dialog is brought forward somewhat. It has helped. As for price and set up, it was reasonable and easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Soundbar

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working Fine; Good Value for the price. The soundbar was programmed to turn on with our TV and this works great. One you get the correct settings for this you don't have to do anything else.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    For "standard" American dialects, it is fine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it to improve the dialog sounds from TV but I did not notice a huge improvement with this particular unit. Even I, who has good hearing, had to turn up the volume to 30 in order to hear dialects that are not American. I wanted it to work as my mom is hard of hearing and I needed something with vocal clarity without having to blow out everyone else in the house. It could just be that this is a bad unit.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Subwoofer

    Rated 1 out of 5 stars

    Decent sound bar, horrible subwoofer/connection

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound bar works pretty well with sound as good as can be expected in this price point. The subwoofer is adequate when it works, however it constantly stops working. The subwoofer status light will show that it is connected to the sound bar, but no bass comes out. If I go through the process of resetting the connection between the sound bar and the subwoofer, it will usually work after a few attempts, however as soon as the sound bar is powered off and then back on at a later time, the connection will fail again. Basically I can spend 15 minutes resetting the connection every time I want to use the subwoofer, or I can use just the sound bar which sounds pretty flat without the added bass from the sub. LG customer support and Best Buy support have both been useless in getting this corrected or fixed.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette LG

  • Rated 5 out of 5 stars

    Quality sound bar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what my LG TV needed. The sound bar really helps make with the voices come out clearer with out having the TV too loud. The negative is the mount didnt come with screws, but was still able to mount. All and all the sound bar and subwoofer is a great buy.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Wifi is a problem!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It sounds great! When it's working. There's a lot of things in a house that can cause this to have problems. Namely WIFI. It can't be anywhere near this thing. Constant interference. If you can't move it away (which I barely can) don't bother. I've moved it as far as I can and it still cuts out every now and then. I've contacted LG's service and there is NO FIX. All they say is to try and move the router.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Sounds good for the price

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine, it has an awkward installation bracket that doesn’t quite work with wall mounts.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Sound Bar

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Sound with a great subwoofer. Now it’s like I’m at the movie theater right in the living room of my home

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Value for the money.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Value for the Money - Salesperson was helpful. Instructions were a little vague on a couple of issues.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Surprising volume

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced old school speaker setup and this is a great balance of size and quality. Sub-woofer is awesome

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds good ! Nice Bass, Treble, Midrange. If you're looking for a soundbar system for a bedroom ,sitting room, this is it !

    I would recommend this to a friend