Customer Ratings & Reviews
- Model:
- LG SN6Y
- SKU:
- 6402205
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers are positive about the sound quality, easy setup, and price of the 3.1-Channel 420W Soundbar with Wireless Subwoofer and DTS Virtual:X. They appreciate the excellent sound quality, simple setup, and reasonable price. However, customers are negative about the subwoofer, connectivity, durability, remote control, and warranty. They have experienced issues with the subwoofer cutting out, connectivity issues, the soundbar not lasting long, and problems with the remote control. Some customers also feel that the warranty should be longer.
This summary was generated by AI based on customer reviews.
great combo
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Increases the enjoyably of the experience in conjunction with my LG Nano tv
I would recommend this to a friend- Cons mentioned:Connectivity, Subwoofer
Stopped working 6 months after warranty expired
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Subwoofer stopped working after 1 yr and 6 months. Will not connect to soundbar.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great soundbar. I absolutely need to have it on when watching regular tv or a movie. The sound is crystal clear!
I would recommend this to a friendSounds great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Can’t wait to purchase rear speakers.
I would recommend this to a friendEar Splitting
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For me, the subwoofer makes everything too loud but if you want booming gunshots, etc. then this is a god buy.
I would recommend this to a friendExcellent product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works pretty good. Large sound is just ideal for my sitting room. So far no problem. Used it for more than a month now.
I would recommend this to a friendGreat value
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m impressed. Good quality, good volume, and easy to use. For the price point, I think it is great value
I would recommend this to a friend- Cons mentioned:Subwoofer
Fyi
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The audio is not stable, the virtues 3D sound technology is on and off. Specially during u tube streaming. One last thing, the sub is weak. Not worth the money.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Woarks just like I hoped it would
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, easy to set up and it paired itself with or LG TV through the TiVo remote!
I would recommend this to a friend- Cons mentioned:Customer service
LG, trash products and service
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is no way Best Buy’s fault. I purchased this sound bar in October of 2020, in less than a year it’s is hissing very loudly no matter what cables are used or what Chanel the sound bar is on (BT, ARC, etc.) LG never responded to my request to fix it during warranty and waited days later until it expired to tell me they won’t fix it. Now I’m stuck with a giant paper weight, will NEVER purchase anything from LG again.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with that! Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your name and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Jennifer
- Cons mentioned:Durability
Would not purchase again
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After about 15 months the subwoofer goes out and doesnt come back on. Was a good sound but durability is an issue
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Jennifer
Big noises
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound, very loud, hope not too loud, sounds great
I would recommend this to a friendNot sure what the problem is.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was happy in the beginning. Lately, when i turn on the TV, the sound bar is quiet. I have to turn everything on and off several times until I can get a sound.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Great Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the rich sound from the sound bar and the bass from the sub-woofer that balances everything out. Perfect with the new TV.
I would recommend this to a friendSoundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound bar for the price!The bass subwoofer has a nice bass!! Can I upgrade to make it a surround sound system
I would recommend this to a friendBest sound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best sound bar I’ve ever had!!! Even tho is not as expensive as other high end sound bars, this still gives them a fight.
I would recommend this to a friendSound Bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great! There isn't much more to say other than the sound bar significantly increased our listening pleasure.
I would recommend this to a friendGood quality plus price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought if for my son. Now I have to keep telling him to turn it down load very good bass. Good for music and movies.
I would recommend this to a friendBetter than expected
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The bass out of this thing is very good. I’m not a fan of the mesh on the sub woofer but overall good sound bar for the price
I would recommend this to a friendNot a great fit.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this sound bar to go with my new TV. The salesman told me it would fit perfectly under my TV but it didn’t. It was too tall. It blocked a couple of inches of my screen so I returned it.
No, I would not recommend this to a friend