Customer Ratings & Reviews
- Model:
- LG SN6Y
- SKU:
- 6402205
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.2 out of 5 stars
- Ease of Use
Rating 4.4 out of 5 stars
Customers are saying
Customers are positive about the sound quality, easy setup, and price of the 3.1-Channel 420W Soundbar with Wireless Subwoofer and DTS Virtual:X. They appreciate the excellent sound quality, simple setup, and reasonable price. However, customers are negative about the subwoofer, connectivity, durability, remote control, and warranty. They have experienced issues with the subwoofer cutting out, connectivity issues, the soundbar not lasting long, and problems with the remote control. Some customers also feel that the warranty should be longer.
This summary was generated by AI based on customer reviews.
Sound Bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great! There isn't much more to say other than the sound bar significantly increased our listening pleasure.
I would recommend this to a friendCinema sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install. Turned the room into cinema 1! Just need a big bowl of popcorn
I would recommend this to a friendNot a great fit.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this sound bar to go with my new TV. The salesman told me it would fit perfectly under my TV but it didn’t. It was too tall. It blocked a couple of inches of my screen so I returned it.
No, I would not recommend this to a friendGreat Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the rich sound from the sound bar and the bass from the sub-woofer that balances everything out. Perfect with the new TV.
I would recommend this to a friendDON’T BUY USED!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product good. Purchase process and Best Buy customer service was terrible! This was a “Out the box” excellent condition item. The “excellent condition” guarantees all needed accessories will still be included. There were NO additional acesseries. I didn’t have a power cable for the sound bar or the sub woofer, nor did I have the remote, audio cable, or wall bracket. Then Best Buy would not exchange or refund me the product. All-in-All… I’d recommend NOT saving a few bucks to buy an “out the box” item. It may cost you more in the end.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
LG Soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing soundbar. It sounds look you have surround sound. The bass is amazing and subwoofer brings it.
I would recommend this to a friend- Cons mentioned:Customer service
SN6Y , bad subwoofer.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Customer service is terrible, LG apparently pushed firmware updates that caused the motherboard in the subwoofer to crash, and tons of people online are having the same issue, but LG won’t take care of the problem, they obviously don’t care about keeping their customers.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Vanessa
Sound Bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product, crisp sound. The unit is longer than I anticipated, but I made it work
I would recommend this to a friendBetter than expected
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The bass out of this thing is very good. I’m not a fan of the mesh on the sub woofer but overall good sound bar for the price
I would recommend this to a friendAmazing sound and easy set up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It really makes it sound like your in the theatres I love this sound bar and music sounds amazing with real punchy bass
I would recommend this to a friendHappy with urchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Meets expectations. Great buy— looked around at other places but always return to Best Buy. Happy with the purchase!
I would recommend this to a friendGreat Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had no idea about a 3.1 channel system really tied my purchase package together.
I would recommend this to a friendGreat product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This soundbar has excellent sound and the subwoofer makes you feel like you’re at the movies.
I would recommend this to a friendGreat sound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar was easy to hook up, it sound very loud when music is playing. I hooked it up to my 75 in LG TV.
I would recommend this to a friendLG SN6Y
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had the unit for close to a year and love it, better than any other surround system or sound bar I have had
I would recommend this to a friendLG Soundbar
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect addition to our 4K LG TV. The sound is deep and powerful. Very easy to connect..
I would recommend this to a friend- Cons mentioned:Subwoofer
Subwoofer drops In and Out
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Brought the sound bar to pair with my new LG TV. Issue with the subwoofer where it would drop in out constantly. Had to return and went with a Sony sound bar.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
ok
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.installed on a Samsung tv and has worked very well at a lower price than the comparable Samsung product
I would recommend this to a friend- Cons mentioned:Subwoofer
Sound Bar Drops In and Out
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brought the sound bar to pair with my new LG TV. Issue with the subwoofer dropping in and out constantly. Also, the subwoofer appears to be underpowered, but tolerable if it would not drop out. I do not want to return this sound bar because I have the cables neatly tucked away behind the TV (65 inch Nanocell) and removing cables would require me unmounting the television from above the wall above the mantle. The sound bar is working fine - just the subwoofer drops out.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the bass on it. Has very good sound for a small size
I would recommend this to a friend