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Customer reviews

Rating 4.2 out of 5 stars with 2102 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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81%would recommend to a friend

Customers are saying

Customers are positive about the sound quality, easy setup, and price of the 3.1-Channel 420W Soundbar with Wireless Subwoofer and DTS Virtual:X. They appreciate the excellent sound quality, simple setup, and reasonable price. However, customers are negative about the subwoofer, connectivity, durability, remote control, and warranty. They have experienced issues with the subwoofer cutting out, connectivity issues, the soundbar not lasting long, and problems with the remote control. Some customers also feel that the warranty should be longer.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 83 Showing 1,641-1,660 of 2,102 reviews
  • Rated 5 out of 5 stars

    Sounds great makes my house rock it’s loud I recom

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great makes my house rock it’s loud I recommend it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Turn it Up

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds Awesome! If you ain’t loud, you’re quiet!! Wooooo

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better sound, better experience

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hooked it up to my tv and it brought my 4K movies to life. Great upgrade to tv setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THANK YOU BEST BUY I WAS SERCHING ALOT STORE FOR THIS PRODUCT AND YOU GUYS CAME THRU IN CLUTCH.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lg sound bar

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound. Gotta grab them rear boys I'll b super good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound quality. Fills the whole room. Compliments my new television perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Soundbarbrown

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound bar is awesome just what I needed in my home to filled my living room entertainment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG - 3.1-Channel 420W Soundbar with Wireless Subw

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice sounding and affordable soundbar and subwoofer. Happy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have no problem with this sound bar. Just finally open it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This soundbar really delivers a quality theatre-like experience. So glad I purchased it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome sound. It’s great in a small room. Goes great with a lg tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Slap

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This aound bar is loud and I love hearing music on it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor recommendation by Best Buy Rep!!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really doesn't cut it the the LG Nano TV we purchased at same time! Overall 'Sound' delivered varies excessively from within Program (Spectrum, Prime, other 'Main' menu programs and those from APPs you might select (already installed) or those you might choose to add/install. Mind you, it is not consistent: whether a main menu app, one already installed or one you may choose to activate, the sound is SO INCONSISTENT!! Sometimes works PERFECTLY. Other times (same station, app, whatever) it goes bazerk! Loud! So low you can't discern what's being said. Action gets overbearing then conversation is a whisper. Next time you turn it on, works great! Same station, same program/type. Or completely different RE: all variables. I HATE the system! It TOTALLY SUCKS! Should have been warned by Best Buy personnle when purchasing it. I PREFER DIRECT, HONEST help. Not just 'SALES HELP'. Makes for bad business. No repeat business in that arena anyway. Take it back! Please! It's CRAP!¡! Makes me HATE my TV!!!

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hello, We hate to hear you are dissatisfied with your unit's performance. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. We will share this with our research and development teams for future improvements. apologize for any inconvenience this caused. ^Vanessa LG

  • Rated 5 out of 5 stars

    LG sound bar

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound and versatility, purchased the rear speakers to add to the experience

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Oh sn6y

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great and doesn’t break the bank and easy to install

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First sound bar we've had, but Wow what a difference!! It's like being in a theater.

    I would recommend this to a friend
  • Cons mentioned:
    Subwoofer

    Rated 2 out of 5 stars

    Dont buy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sub stop working in less then a year returned and got another same thing happened

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette LG

  • Rated 5 out of 5 stars

    Amazing sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is amazing. I have never owned one so as it is my first I am overly proud of jt

    I would recommend this to a friend
  • Cons mentioned:
    Subwoofer

    Rated 2 out of 5 stars

    Bad Subwoofer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this item for less than 2 years and the subwoofer has died. Would not recommend

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Let us help you with that! Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we can expedite a resolution for you. Thank you. ^Venette LG

  • Rated 5 out of 5 stars

    Great Sound.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Excellent sound! Quality feeling when out of box.

    I would recommend this to a friend