Customer Ratings & Reviews

Hi Aldo. Thank you for reaching out to us with your experience with your LG range. We understand the inconvenience of having a brand-new unit that is not functioning correctly and the difficulty with the repair process.

The F19 error code on your LG range indicates a possible issue with the oven's temperature sensor or the electronic control board. We can acknowledge that this is an issue you would like to be resolved. To get this resolved, we recommend you continue with the repair process.

If you need further assistance, please send us an email at [email protected].

~Ken

Hi, there. We appreciate that you took the time to give us your insights on your LG Microwave (WCEP6423F) model. We regret to hear about the inconvenience caused by the difficulty in reading the control panel buttons, especially for shorter individuals. We strive to design products that are versatile and functional and cater to all users' needs. We understand if the placement or color of the control panel buttons has caused difficulty in readability, particularly at the top of the oven. In the meantime, we recommend exploring alternative lighting options or adjusting the oven's positioning to improve the visibility of the control panel.


If you have any further concerns or require assistance, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy

Hi, Jim. Thank you for sharing your thoughts on the LG Wall Oven (WCEP6423F) model. We understand your concern about struggling with reading the menu, especially when it's not backlit.

Your ease of use is super important to us, and we really appreciate your feedback.

We take the visibility of the display seriously and want to make sure your experience is as smooth as possible. While this model doesn’t have a backlit display, maybe trying to check out the menu in brighter lighting or using a flashlight could help make things easier. We know it’s not perfect, but your input really helps us think about how we can improve in the future.

If there’s anything else we can do to make your experience better, feel free to reach out to us directly on social media @LGUSSupport. We're here and happy to help with any questions or concerns you might have. ^Juvy

Hi, there. Thank you for reaching out and sharing your experience with the LG Wall Oven (WCEP6423F) model. We understand the importance of having your appliance available when you’re ready to purchase and install it.

Since stocking and order fulfillment are managed by each retailer, we recommend confirming availability directly with the store before scheduling delivery or installation. Once your oven is in hand, you can find helpful installation and usage guides here: https://www.lg.com/us/support/product/lg-WCEP6423F.BRSLLGA. If you need further assistance after your purchase, please send us an email at [email protected] so we can support you directly. ^Juvy

Hi, Gayle. Thank you for sharing your experience with us. We understand your concern about encountering the same issue with your LG Wall Oven (WCEP6423F) model, and we appreciate you bringing it to our attention.

It sounds like there may be an issue with the sensor that’s preventing proper operation. As a first step, we recommend checking if the microwave is securely plugged in and ensuring the door is closing correctly, as a misaligned door can sometimes cause sensor issues. For more help, you may visit https://www.lg.com/us/support/help-library/lg-microwave-troubleshooting-the-keypad-not-responding--1429739856887. However, if the sensor is indeed malfunctioning and parts are unavailable, we can explore further options to resolve this for you.

Please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist you with troubleshooting and exploring possible solutions. We want to ensure that your unit is fully functioning. ^Juvy

Hi, Leanne. Thank you for bringing your experience with the LG Wall Oven (WCEP6423D) model to our attention. We understand your concern about having driven such a long distance only to face an issue with the unit’s appearance, especially after going through the effort of coordinating pickup and installation. We strive to provide top-notch products and ensure a smooth experience.

While product availability and handling during pickup are typically managed by the retailer, we’d still like to be of assistance and help clarify the situation regarding your unit. You can verify the model and color directly on the serial number label located inside the oven door frame—this will confirm whether the unit is indeed black stainless or traditional stainless. If there is a discrepancy, our team may be able to escalate your case depending on the details.

Please send us a private message on social media @LGUSSupport so we can look deeper into this and explore how we can best support you moving forward. ^Juvy

Hi, there. Thank you for sharing your feedback regarding the LG Wall Oven/ Microwave (WCEP6423D) model. We understand that the visibility of the lettering and the default energy consumption settings have concerned you. Regarding the visibility of the lettering, we assure you that we continuously strive to enhance the user experience. Regarding the energy consumption settings, we recommend reviewing the user manual. You can download its owner's manual by visiting this link: https://www.lg.com/us/support/product/lg-WCEP6423D.BBDLLGA. If you require further assistance, please reach out to us on social media @LGUSSupport so we can help you further. ^Juvy