Customer Ratings & Reviews
- Model:
- 32LK610B
- SKU:
- 6229541
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
- Cons mentioned:Viewing angle
Poor viewing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our ten year old kitchen TV gave out and after looking at a sparse field of 32" TV's we decided to try this LG 32". Having 1080 was not important to me and I thought hat 720 would be fine for a small TV. I read other reviews that said that the picture could be hard to see from and angle but several other reviews said that they liked the TV and we decided to try it. We unboxed the TV and put it on our wall stand for kitchen use and immediately noticed a dull picture. The picture is hard to see from and angle and since this is a kitchen TV we are not always in the same spot while preparing meals. I made a quick decision and took the TV down and got back on the BB website. We paid a little bit more for a major competing brand and it does have 1080 and we are very happy. Sorry LG.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Many times picture quality troubles can be resolved with a few tweaks to the settings. We have a help library article that recommends the settings for getting the best picture settings: https://www.lg.com/us/support/product-help/CT10000018-20150577528034-menu-settings If you're in need of some guidance with using your TV, please head to our support page at @LGUSSupport on Twitter or you can give us a call at 800-243-0000 so a specialist can help out. ^CP
Not easy to set up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The tv doesn't work with my Firestick or Chromecast. This tv is only good for small children because it is hard to connect any other device to it, so if you only want to watch tv this is okay to have. Also I'm only able to get one HDMI to show anything, I would not recommend this tv because it is too complicated.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .If you're in need of some guidance with using your TV, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/ ^CP
- Pros mentioned:Color
Not great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn’t keep WiFi, it was very disappointing. However I did like the white color
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are having trouble keeping your TV connected via WiFi. You can troubleshoot issues with wireless connectivity from the following help article: https://www.lg.com/us/support/product-help/CT10000018-1426626051711-network-connection-issues If this doesn't resolve the issue you are experiencing, our support team would be happy to help. Please reach out to a specialist via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Cracked Screen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We got the TV to my sons college in Happy Valley and it was not a happy day. A TV in a brand new unopened box had a totally cracked LCD screen. No best buys in State College, so I trashed it and went to Walmart and got a Vizio. There is no way I cracked it since it moved from Store to Car to Dorm Room in an unopened box. My fault for not checking first, but $199 out the window
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry the unit you received was damaged. If the unit is still in your possession we would be happy to look into this to see how we can best assist. Our support team is available via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Not happy with WiFi
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Serious issues in recognizing my WiFi, even if the modem is next to the tv. Frustrating to set up the WiFi every 2 days at the point that I don’t even use it for WiFi anymore. Had to put an Apple TV to stream Netflix, YouTube, etc. I bought it for my daughter’s room so she can steam movies. Not happy.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi Enrique, I am sorry to hear you experienced these issues with the television you purchased. This is certainly not what we expect from our products or our customer service. If there is anything we can assist you with please feel free to reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you. ^EJ
Not happy with product.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am a LG fan but this TV is dark and dull. I went in to brighten it up but still not happy with it. Sharpness, contrast and other options didn’t help ether. Because my tv was set up passed the 14 day return policy it can’t be returned. I am very disappointed that Best Buy would not take it back.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi Shelby, thank you for the feedback! I hate to hear you were not satisfied with your television. If we can assist you in any way, please reach out via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport ^EJ
Not too smart of a tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This LG tv didn't interface with xfinity. I was very disappointed because it seemed to be a good deal. I did return it and got a Sharp Roku smart tv, read that review next to see why not to buy a low priced TV
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey Greg, thank you for your feedback. I hate to see that you were not satisfied with your purchase resulting in returning the television. I can understand how frustrating this may be for you. I would love to see your rating go up. If there is anything we can do to assist you further feel free to reach out to us directly via Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport. ^TH
Good TV but Wifi drops EVERY TIME
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a solid TV, but the only, MAJOR downside is that the wifi loses connection EVERY TIME after the TV is turned on. This is a fundamental problem for a purported "smart TV." LG - how will you fix this?
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello, thank you for taking the time to write a review on the television you purchased. It is great to hear that you are satisfied with the television overall besides it dropping your WiFi connection. I can understand how frustrating this may be for you and I would be happy to help. If you will, click the link pasted below for some helpful troubleshooting steps https://www.lg.com/us/support/product-help/CT10000018-1426626051711-network-connection-issues or feel free to reach out to us directly at 1(800)243-0000 via Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport. ^TH
Brought it back
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very unhappy with this TV. Although the picture was OK the sound quality was tinny. It also dropped the Internet connection often. We returned it within a week.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear you were unhappy with the sound of your TV and returned the unit. This unit has a Speaker Output of 10 watts and features DTS-HD. We hope you continue to allow us to provide for your home entertainment needs. If you ever have any questions please don't hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/ ^CP
Bad quality picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a nice looking tv with a lot of features. But the tv screen picture is bad to dark. Even when correcting the tv menu setting picture quality.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate your feedback . Please reach out to a specialist via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000 should you need any assistance. ^MC
Poor quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor quality, poor picture, returned since TV did not work in less than a week.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We apologize you are experiencing this problem with your TV. We have a help library full of content that can help with this issue. To help improve your picture quality please refer to: http://www.lg.com/us/support/product-help/CT10000018-20150350133130-poor-picture-quality You can also reach out to us on facebook at @LGUSA or on twitter at @LGUSSupport. ^CP
Worst TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returning it tomorrow. Had it for 3 weeks and the WiFi won’t stay connected.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .I hate to hear that the WiFi on your Television was not working. I would love to look into your case and help you find a solution. If we can do anything to assist , please contact us on the phone at 1-800-243-0000, online on Facebook https://www.facebook.com/LGUSSupport , or Twitter @LGUSSupport. We look forward to hearing from you. ^BH
- Cons mentioned:Viewing angle
No IPS technology
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV because it was beautiful, BUT after setting it up I noticed that when I walked slightly to the side of the TV, the picture became distorted, couldn't tell what was on the screen. So, the picture is only good IF you sit or stand right in front of it, not off to the side at all. I wanted to watch TV while in the kitchen, but could not. Had to return it. The missing technology is called "in plane switching," IPS, which keeps the picture together, stays normal looking, no matter your viewing angle. ALL MANUFACTURERS SHOULD USE THIS TECHNOLOGY. And it's difficult to determine if any TV has this technology. Check the specs to see if it's in there. I bought a Vizio 32f-F1, which has this technology...178 degree viewing angle. A MUST have.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to see the 32LK610B did not meet your expectation. We hope you continue to allow us to provide for your home entertainment needs. If you need assistance, do not hesitate to connect with us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Broken Already
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this television for maybe a month to two months. Came home tonight and noticed the TV was turning on and off by itself. I tried unplugging it I tried manually using the button on the television, the remote, and nothing. Sadly I’ve actually had this happen to me with another LG television. Of course it’s too long now to return it to Best Buy so I’m left with dealing with LG.I was really hoping this TV would work out and that may be the last LG I had was a fluke. This seems to be an inherent problem with LG. I don’t think I’ll ever buy another LG again.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi Ali, thank you for reaching out. I am sorry to hear you experienced these issues with your television. If there is anything we can assist you with please feel free to reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you. ^EJ
Not Smart
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After several days of tinkering around, I got a picture that was not too dark. I put my WiFI password in several times a day and it dumps out and can not find my router that is all of eight feet away in the next bedroom, and gave up. Same problem with NetFlix. I have been running networks for 20 years and this does not work..... BTW I purchased a 55' Hisense about 18 mo ago and am extremely pleased with that off-brand.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .I hate to hear that you are having so many issues with connectivity on your television! I would love to look into your case and help you find a solution. If we can do anything to assist, please contact us on the phone at 1-800-243-0000, online on Facebook https://www.facebook.com/LGUSSupport , or Twitter @LGUSSupport. We look forward to hearing from you. ^BH
DONT BE FOOLED
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.LG televisions are NOT made to last. They stop working as soon as the warranty runs out. I think LG knows this and that's why it's usually priced lower than many other televisions. I'm starting to think all these positive reviews are from people that have owned the tv for under 1 year or most of these are from LG employees.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are having trouble with your TV. We would be happy to look into the issue you are experiencing. If you have not already, please reach out to a specialist via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000 so we can help you with this. ^CP
What experts are saying
