Customer Ratings & Reviews

Hello there. Thank you for sharing your experience with us. We understand your inquiry regarding the LG 34SR60QC-B.AUS monitor displaying fuzzy text even at native resolution. To optimize your display quality, please ensure your resolution and refresh rate are set to the recommended settings for your monitor. You can adjust these in your computer’s Display Settings under Resolution and Advanced Display Settings for Refresh Rate. For detailed instructions, you may visit the LG support page on how to change resolution settings.
LG Monitor - How to Change the Resolution Settings - https://www.lg.com/us/support/help-library/lg-monitor-how-to-change-the-resolution-settings--20153192567583
If you continue to experience issues or need further assistance, please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to help. We appreciate your patience. —Renzo

Hello there, KevinC Thank you for sharing your experience with us. We understand that you're having issues with the LG 34SR60QC-B.AUS monitor appearing blurry and not crisp. We’d like to help resolve this for you. Please check the Picture Mode settings on your monitor, and ensure it’s set to either Standard Picture or Vivid Picture for optimal clarity.

Also, if you're using a power-saving mode, try turning it off, as this can affect the screen quality.
LG TV - Troubleshooting a Blurry Screen on an LG TV - https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-a-blurry-screen-on-an-lg-tv--20153130477848
If the issue persists, please send us a private message on Social Media @LGUSSupport. Our team will be happy to assist you further and explore possible solutions.

We appreciate your patience.

—Renzo

Hi, David. Thank you for sharing your feedback with us. We understand your concern about the clarity of your LG Monitor (34SR60QC-B) model doesn’t meet your expectations, especially when you’re comparing it to your old screen. We strive to provide high-quality products that exceed our customer's needs and expectations. Here are a couple of steps you can try to improve the clarity and make reading easier: Ensure that your monitor is set to its native resolution (3440x1440). Using a resolution that’s too low can cause blurry text and poor clarity. If the text still appears hard to read, you can adjust the text scaling on your PC to make it more legible. On Windows, go to "Display Settings" and adjust the "Scale and Layout" section. Try adjusting the sharpness setting on the monitor. This can sometimes improve the crispness of text and images. If you haven’t already, try adjusting the color temperature to a warmer setting (like "Warm" or "Red" tones) to reduce eye strain. If you've tried all of these adjustments and are still finding it difficult to read, there might be an issue with the monitor itself. Please send us a private message on social media @LGUSSupport, and we’d be happy to assist you further with troubleshooting or explore the best resolution options. ^Juvy

Hi Joe, thank you for reaching out and sharing your experience with the LG 34SR60QC-B monitor. We appreciate your feedback and understand how important it is to enjoy crisp, clear resolution — especially when connecting to your computer.

If you’ve already explored the monitor’s settings, we recommend checking that your NH computer’s graphics card supports the monitor’s native resolution of 3440x1440 and that the correct display drivers are installed. Sometimes, using a different cable (like DisplayPort or HDMI 2.0) can also improve compatibility and performance.

You can find more product details and support resources for your monitor here: https://www.lg.com/us/support/help-library/lg-monitor-how-to-set-the-optimal-resolution-for-the-monitor--20154629827424. And if you’d like personalized assistance, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com.

Thanks again for sharing your experience — we’re here to help you get the best out of your setup. -Avril

Hi, Ryan. Thank you for reaching out and sharing your experience with us. We understand your concern about dealing with delivery delays and the disappointment of not receiving your LG Monitor (34SR60QC-B) model as expected, especially after you had planned ahead and made a reservation. We strive to provide exceptional services and ensure a smooth experience. If you haven’t already, please contact Best Buy customer service at 888-237-8289 to confirm if they can offer an alternative solution, like reserving another unit or finding a comparable model. If you still need assistance with delivery or availability, feel free to send us a private message on social media @LGUSSupport with your order details. We can help you check for stock updates and assist with any next steps.
We truly appreciate your patience and feedback, and we hope we can help you get this situation sorted as quickly as possible. ^Juvy

Hi, Tonya. Thank you for sharing your experience with the LG Monitor (34SR60QC-B) model. We understand how important reliable performance is, especially right out of the box.

If your unit is powering off unexpectedly, we recommend checking the power cable connection and trying a different outlet to rule out any power source issues. Also, ensure the monitor’s firmware is up to date by visiting https://www.lg.com/us/support/help-library/lg-monitor-how-to-update-monitor-firmware--20153819322140. If you’d like us to assist further, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help. ^Juvy

Hi there, Fred. Thank you for sharing your experience with us. We understand your inquiry regarding missing parts upon unboxing your LG 34SR60QC-B.AUS Smart Monitor. Since this unit was purchased through BestBuy, we recommend reaching out to their customer service team directly to address the issue. They should be able to assist you in obtaining the missing parts or arranging for a replacement if necessary.
https://www.bestbuy.com/site/lg-myview-34-wqhd-100hz-5ms-smart-monitor-with-hdr10-black-black/6595424.p?skuId=6595424
In the meantime, if you have any other questions or concerns related to your LG monitor, please feel free to send us a private message on Social Media @LGUSSupport. Our team is here to help and provide any assistance we can.

We appreciate your patience, and we look forward to resolving this matter for you.

—Renzo

Hi there, Anon. Thank you for sharing your experience with us regarding your LG 34" WQHD Smart Monitor. We understand your inquiry that the monitor stand is not holding the unit securely.

We understand that the monitor stand didn't meet your expectations for stability. If the monitor is leaning or unstable, we recommend double-checking the connection between the stand base and the riser, and also where the riser connects to the back of the monitor, to ensure all screws or locking mechanisms are tightened completely according to the assembly instructions.
https://www.bestbuy.com/product/lg-34-wqhd-100hz-5ms-smart-monitor-with-hdr10-hdmi-usb-a-black/JJ8VPZHZVY
For further assistance and any specific concerns you may have, please send us a private message on Social Media @LGUSSupport. We appreciate your patience. —Renzo

Hi,Sierrajo.
Thank you for sharing your feedback with us. We understand how important vibrant colors and ease of use are for your viewing experience, and we want to ensure you're getting the best out of your LG Monitor (34SR60QC-B) model. For the color issue, we recommend checking the display settings and adjusting the Brightness, Contrast, and Color settings. Sometimes, enabling a preset mode like Cinema or Game can help enhance color vibrancy depending on your preference. For more information, visit https://www.lg.com/us/support/help-library/lg-monitor-troubleshooting-the-monitor-screen--20153192527480. Regarding the HDMI input, most models will default to the TV's internal settings, but you should be able to switch inputs easily through the on-screen menu or by using the remote control. If the TV is not responding to the input change as expected, please check that the HDMI CEC setting is enabled in the settings to allow automatic switching.

If you'd like further assistance with adjustments, please send us a private message on social media @LGUSSupport with your model number and any other details. We’ll be happy to help you get the best performance from your screen. ^Juvy

Hi, Robin. Thank you for sharing your experience with us. We understand your concern about your monitor, like the LG Monitor (34SR60QC-B) model, which starts flickering right after setup. We strive to provide high-quality products that exceed our customers' needs and expectations.

To help resolve the issue, we recommend checking the video cable connection to ensure it’s securely plugged into both the monitor and your computer. Also, try adjusting the refresh rate settings through your computer's display settings, as a mismatch there can sometimes cause flickering. For more help, visit https://www.lg.com/us/support/help-library/lg-monitor-troubleshooting-a-shaking-screen--20153192710854.

Please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist you further to get your monitor working properly.

We look forward to helping you. ^Juvy

Hi, Raven. Thank you for sharing your feedback with us regarding the LG Monitor (34SR60QC-B) model. We understand your concern about a product that doesn’t meet your expectations, especially for gaming. We strive to provide high-quality products and ensure a smooth experience. This unit is designed primarily for TV watching, but we know that gaming needs a bit more in terms of performance and responsiveness.

If you're looking for a better gaming experience, we recommend checking out monitors or TVs that support higher refresh rates, lower input lag, and faster response times, which are key for gaming.

Please send us a private message on social media @LGUSSupport if you’d like assistance in finding a better product that fits your gaming needs. We appreciate your feedback and are here to support you. ^Juvy

Hi, Rob. Thank you for sharing your thoughts on the LG Monitor (34SR60QC-B) model. We understand your concern about a new product that doesn’t meet your expectations, especially when you’re accustomed to the quality of other LG products like your TV. We strive to provide top-notch products and ensure a smooth experience.

Regarding the remote, we suggest checking the settings to ensure it is properly paired with the monitor. Sometimes, adjusting the remote settings or using the physical buttons on the monitor can help you get a more comfortable experience. If the remote still feels inconvenient, the monitor does have an option to be controlled through an on-screen menu or via keyboard and mouse, depending on your setup.

We’d love to assist you further and help you get the most out of your monitor. Please send us a private message on social media @LGUSSupport, and we’ll be happy to guide you through any additional setup or solutions.

We appreciate your feedback and look forward to helping you. ^Juvy