Customer Ratings & Reviews

Hello there. Thank you for sharing your experience with us. We understand that you're facing issues with the rear speakers and sound clarity on your LG SQC4R soundbar system, and we appreciate your feedback.

To help resolve the issue, we recommend resetting the soundbar. Press the Vol [-] button on the soundbar and the [Sound Effect] button on the remote control simultaneously and hold for at least 5 seconds. This can help reset the system and may improve the performance of the rear speakers.
LG Sound Bar - How to Reset | LG USA Support - https://www.lg.com/us/support/help-library/lg-sound-bar-how-to-reset--20153193962273
If the issue persists or one of the rear speakers remains unresponsive, please send us a private message on Social Media @LGUSSupport, and our team will be happy to assist you further. We appreciate your patience. —Renzo

Hi, there. Thank you for your review of the LG Soundbar (SQC4R) model. We apologize for the difficulties you've encountered in keeping the rear speakers connected. We understand that this has impacted your overall experience with the product. Your feedback is important to us, and we will use it to improve our products and address any connectivity issues. For basic troubleshooting, please visit this link: https://www.lg.com/us/support/help-library/device-has-no-audio-soundbar-sound-plate-home-theater-CT41000327-1422464978777. If you find that the issue persists after following the provided instructions on the link, please send us a private message on Facebook or X (Twitter) using @LGUSSupport. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy

Hi, Chris. Thank you for taking the time to provide feedback on the LG Soundbar (SQC4R) model. We appreciate your honesty and apologize for any confusion or disappointment caused by the lack of wireless rear speakers.

We understand that having wireless rear speakers was an important feature for you, and we are sorry that this expectation was not met. We genuinely value your feedback, as it helps us improve our products and services. We will take your comments into consideration and work towards providing clearer and more accurate information to avoid any future misunderstandings. To obtain more details on your LG product, you can download it's owner's manual through this link: https://www.lg.com/us/support/product/lg-SQC4R.DUSALLK. If there's anything else we can do to assist you or if you have any further feedback, please do not hesitate to reach out to us by sending a private message on Facebook or X (Twitter) using @LGUSSupport. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy

Hi, there. Thank you for taking the time to review the LG Soundbar (SQC4R) model. We appreciate your kind words and are glad to hear that they work well for your setup. Your satisfaction is our utmost priority, and we are committed to providing high-quality products that offer great value for money. To obtain more details on your LG product, you can download it's owner's manual through this link: https://www.lg.com/us/support/product/lg-SQC4R.DUSALLK. If you have any further feedback or need assistance, please don't hesitate to reach out to us on Facebook or X (Twitter) using @LGUSSupport. We're here to assist you every step of the way. ^Juvy

Hi, there. Thank you for sharing your feedback on the LG Soundbar (SQC4R) model. We regret any confusion caused by the wireless capabilities of the product. While the product does require a power source, we apologize if our labeling may have given the wrong impression. We take your feedback seriously and will review our product descriptions to provide more precise information to our customers.


We appreciate your decision to return the product, and we hope this experience won't deter you from considering our other offerings in the future. If there's anything else we can assist you with, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy

Hi, Kris01. Thank you for sharing your feedback on the LG Soundbar (SQC4R) model. We apologize for the inconvenience and disappointment you experienced with the sound quality and the functionality of the rear speakers. We understand how frustrating it can be when a product does not meet your expectations.Your feedback is valuable to us, and we will make sure to address these issues with our team for further improvement. If there's anything else we can do to assist you or if you would like to explore other options, please reach out to us on social media @LGUSSupport so we can help you further. We'll work with you to address this issue and explore alternative options that may better align with your requirements. ^Juvy

Hi, SheliaB. Thank you for taking the time to share your feedback regarding your recent experience with our product, LG Sooundbar (SQC4R) model and Best Buy.

We understand the frustration and inconvenience you have faced with your TV not working properly and the difficulties you encountered with the return process. This is not the quality and service we want our customer to experience. Your feedback helps us identify areas for improvement, and we will address this issue internally to prevent similar situations in the future.

Should you require any further assistance or have any additional concerns, please reach out to us on social media @LGUSSupport so we can help you further. We're here to help and ensure a satisfactory resolution. ^Juvy

THi, Dara. Thank you for sharing your experience with the LG Soundbar (SQC4R) model. We understand your concern about the sound quality of your unit that did not meet your expectations. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.

The sound quality might be improved by adjusting the settings or verifying the setup: Correct positioning of the subwoofer and satellite speakers can enhance sound clarity and depth. Experiment with the sound modes (e.g., Cinema, Music, Standard) to find one that suits your preference. Check if the speaker’s firmware is up to date to ensure optimal performance. For more help, you may visit https://www.lg.com/us/support/help-library/lg-sound-bar-how-to-update-the-software--1428604854142. If the sound quality still falls short, feel free to reach out to us on social media @LGUSSupport. We would be happy to assist further or provide recommendations to enhance your audio experience.

We value your feedback and hope we can help improve your experience. ^Juvy

Hi, Albert. Thank you for sharing your experience with the LG Soundbar (SQC4R) model. We understand your concern about the products don’t work seamlessly together, especially when they’re from the same brand. We strive to provide reliable, high-quality products exceeding our customer's needs and expectations. As a first step, we recommend checking if there are any firmware updates for the soundbar that might enhance compatibility. Additionally, using the optical cable connection can sometimes provide better synchronization with your LG TV. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist you further and explore potential solutions. We appreciate your patience and look forward to helping you. ^Juvy

Hi, Jeff. Thank you for sharing your experience with the LG Soundbar (SQC4R) model. Wey understand your concern, especially when you were expecting an upgrade in sound quality. We strive to provide high-quality products that exceed our customer's needs and expectations. Here are a few things to consider: Sometimes adjusting the sound settings on both the speakers and TV can help improve the overall audio experience. If you haven't already, you can try tweaking the sound settings to ensure the speakers are configured properly for your space. We’re happy to guide you through some basic adjustments if you'd like. It’s also worth checking that the speakers are connected correctly, especially if you're using Bluetooth or other wireless options. A strong connection is key to better performance. For more information, you may visit https://www.youtube.com/watch?v=Ay2MuKSLHCE. If you're still not satisfied with the sound quality, we recommend checking if there’s a firmware update available for your speakers or exploring a more advanced sound system within your price range. For guidance, visit https://www.lg.com/us/support/help-library/lg-sound-bar-how-to-update-the-software--1428604854142. Please feel free to reach out to us on social media @LGUSSupport, and we'll be more than happy to assist you in troubleshooting the setup or exploring other options that might better suit your needs. ^Juvy

Hi there. Thank you for sharing your feedback on the SQC4R sound system. We understand that the bass performance didn’t meet your expectations. For enhanced bass, we typically recommend checking the sound mode settings—using Bass Blast or AI Sound Pro can often deliver a deeper, fuller sound. Also, ensuring the subwoofer is placed on a solid surface near the main unit can improve low-end response.

If you're open to giving it another try, we’d be happy to walk you through the settings to help you get the most from the system. Feel free to send us a private message on social media @LGUSSupport so we can assist you further.

—Avril

Hi, CarolM. Thank you for sharing your feedback on the LG - 4.1 ch Sound Bar with Wireless Subwoofer and Rear Speakers - Black (SQC4R) model. We appreciate your honesty and apologize for the troubles you've encountered with the remote, instruction manual, and support staff.

We understand how frustrating it can be when the remote doesn't match the instructions and when you have to continuously reset the device. We apologize for any inconvenience this has caused you. It is our intention to provide a seamless and user-friendly experience, and we regret that we fell short of your expectations in this case.

We also apologize for any difficulties you experienced with our support staff. Hanging up on customers is not reflective of the level of service we strive to provide, and we are truly sorry for any frustration this has caused you.

Regarding the OLED TV and sound bar, we apologize if they did not meet your expectations. We value your feedback and will take it into consideration as we continue to improve our products. For additional information about your LG product you can visit this link: https://www.lg.com/us/support/product/lg-SQC4R.DUSALLK. If you need any assistance or if you have any further concerns, please don't hesitate to reach out to us on Facebook or X (Twitter) using @LGUSSUpport, and we will be more than happy to help you. ^Juvy

Hi, Beki. Thank you for sharing your thoughts on the LG Soundbar (SQC4R) model. We understand that this older model doesn’t meet the connectivity needs of modern devices, as it lacks HDMI support and operates with wired connections. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. For a more seamless experience, consider exploring LG’s latest sound systems, which feature HDMI connectivity and wireless options for enhanced convenience.

If you need assistance finding a model that best suits your setup, feel free to send us a private message on social media @LGUSSupport. Our team would be happy to help you explore the latest options.

We appreciate your feedback and the opportunity to assist you. ^Juvy

Hi there, Thank you for sharing your experience with us. I'm sorry to hear that the sound system didn't meet your expectations for your finished basement setup with your 86" LG TV. As an LG representative, I understand the importance of having a quality audio experience, especially with a large TV. Your feedback is important to us, and we appreciate you sharing your experience. We will take your comments into consideration as we continue to improve our products. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

Hi, there. Thank you for sharing your experience with us. We understand your concern about the sound quality of the LG Soundbar (SQC4R) model, especially when the dialogue sounds muffled and the overall sound feels weak. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. One step to try is to go into the sound settings of the soundbar and make sure the dialogue enhancement or center channel setting is enabled (if available). This can help improve the clarity of voices and overall sound performance.

If you’re still not satisfied, please send us a private message on social media @LGUSSupport. Our team will work with you to explore options for troubleshooting or assist with a resolution that works for you.

We appreciate your feedback, and we're here to assist you further. ^Juvy

Hi, there. Thank you for sharing your thoughts with us. We understand your concern about an LG Soundbar (SQC4R) model doesn’t deliver the performance you were expecting, especially when it lacks bass and seems like a single-speaker experience. We definitely want to make sure you’re enjoying the full capabilities of your system, as we strive to provide high-quality products that exceed our customer's needs and expectations. To enhance your sound experience before returning to store, we recommend checking the sound settings on your system to ensure the balance and equalizer are set properly. Sometimes, adjusting these settings can improve the audio performance and create a fuller sound. If that doesn't help, we would be happy to assist further. Please send us a private message on social media @LGUSSupport, and our team will be happy to explore further troubleshooting or alternative solutions for you. We’re here to ensure you get the best from your system. ^Juvy

Hi, there. Thank you for sharing your experience with the LG Soundbar (SQC4R) model. We appreciate your feedback and apologize for any disappointment caused by the sound system not meeting your expectations in terms of loudness.


We understand that a sound system delivering powerful and immersive audio is important, especially for movie nights and sporting events. For assistance and guidance, please visit this link: https://www.youtube.com/watch?v=0e1WaU6GWEc. If there's anything else we can do to assist you, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy