Customer Ratings & Reviews

Hi, there. thank you for sharing your experience with us. We understand your concern about receiving an open box unit in such condition, and the service you encountered at Best Buy. We strive to provide new, high-quality products and exceptional services to ensure a smooth experience.

In terms of the missing parts, it’s important to ensure that everything is properly included with your unit. If you decide to proceed with another unit, we recommend checking the packaging closely to confirm that all components are there before leaving the store. You can also reach out to Best Buy customer service at 888-237-8289 to confirm if they can provide any missing parts or assist with the return process more efficiently. For quick guidance, visit https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014.

If you have any concerns about the unit or need assistance with anything else, please don’t hesitate to send us a private message on social media @LGUSSupport. We’re here to help and want to ensure you have a better experience moving forward. ^Juvy

Hi, Shaun. Thank you for taking the time to share your feedback on the LG Soundbar (SQC4R) model. We're sorry to hear that it didn't meet your expectations in terms of sound quality. We strive to provide high-quality products that meet our customer's needs and expectations. Please visit https://www.lg.com/us/support/help-library. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy

Hi, there. Thanks for sharing your feedback with us. We understand your concern about experiencing with the LG Soundbar (SQC4R) model didn’t meet your expectations. We understand how important reliable WiFi and sound quality are, especially for an optimal experience. For future reference, we recommend checking your WiFi connection or trying to reset the device to its factory settings to see if that resolves the connectivity issue. For more help, you may visit https://www.lg.com/us/support/help-library/lg-sound-bar-how-to-reset--20153193962273.

We appreciate your feedback and would love to help you get the most out of your LG products in the future. Please feel free to reach out to us anytime via private message on social media @LGUSSupport. ^Juvy

Hi, there. Thank you for sharing your experience on your LG Soundbar (SQC4R) model. We regret to hear about the difficulties you encountered with the manual connection and the subsequent failure to connect. This is certainly not the experience we want our customers to have. We're here to help you fix this issue. Please visit this link: https://www.lg.com/us/support/help-library/lg-tv-how-to-connect-a-sound-bar-or-receiver-CT10000018-20153207557627. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to assisting you and regaining your trust in our products. ^Juvy

Hello, ArlinA. Thank you for sharing your feedback about your LG soundbar. We appreciate you bringing this issue to our attention and understand your frustration with the back speakers losing their WiFi/Bluetooth connection.

You can try the troubleshooting steps for your unit's connection issue by visiting the following link: https://www.lg.com/us/support/help-library/lg-sound-bar-troubleshooting-bluetooth-not-connecting--20153197795421#:~:text=1Power%20off%20the%20sound,connect%20to%20the%20other%20device%3F&text=It%20seems%20there%20may%20be,and%20the%20LG%20sound%20bar.

If you need further assistance, please feel free to contact our social media team at @LGUSSupport. It would be our pleasure to look into this further. -Cazz

Hi, there. We are truly sorry to hear that the SQC4R did not meet your expectations in terms of volume. Your feedback is important to us, and we genuinely appreciate you taking the time to share your experience with us.

We understand the importance of a product's performance, and we regret that the volume did not meet your needs. Please accept our sincere apologies for any inconvenience this may have caused. Your satisfaction is our top priority, and we are committed to addressing this matter to ensure a better experience for our customers in the future. To obtain more details on your LG product, kindly check this link: https://www.lg.com/us/support/product/lg-SQC4R.DUSALLK. If there's anything we can do to assist you further or if you have any specific feedback on how we can improve, please don't hesitate to reach out to us directly via Facebook or X (Twitter) using @LGUSSupport. We're here to assist you every step of the way. ^Juvy

Hi, there. Thank you for sharing your feedback regarding the absence of an HDMI port on our product. We understand that HDMI connectivity is an important feature for many customers and we apologize for any inconvenience this may have caused. While our product may not have an HDMI port, it offers a range of other features and benefits that cater to different needs and preferences. We encourage customers to carefully review the specifications and features of our products to ensure they meet their specific requirements. If you have any further questions or need assistance, please feel free to reach out to us. Our team is here to help you find the right LG product that suits your needs.^Jayne

Hi, there. We sincerely apologize for the inconvenience and disappointment you experienced with the LG Soundbar (SQC4R) model. We understand how important it is to have control over the bass levels for an optimal audio experience, and we apologize for any inconvenience caused by the lack of this feature. We regret to hear about your hospitalization and understand that it must have been a difficult time for you. If there's anything else we can do to assist you or if you have any further questions or concerns, please reach out to us on social media @LGUSSupport so we can help you further. We are always eager to listen and improve our products and services to ensure your satisfaction. ^Juvy

Hi, there. Thank you for taking the time to review the LG Soundbar (SQC4R) model. We understand that having an HDMI port can provide more connectivity and flexibility for your audio setup. We strive to provide products that cater to a wide range of preferences, but we understand that not every model may be suited to everyone's needs and satisfaction. Your feedback is valuable to us, and we will pass it along to our team for consideration and future product improvements. If you have any further suggestions or concerns, please reach out to us on social media @LGUSSupport so we can help you further. ^Juvy

Hi, SheenaD. Thank you for taking the time to provide feedback on the LG Soundbar (SQC4R) model. We apologize for any dissatisfaction you have experienced with the sound quality of our product.

We value your feedback, and we understand that sound preference varies from person to person. For basic troubleshooting you may visit this link: https://www.lg.com/us/support/help-library. If you would like further assistance in optimizing the sound settings or exploring alternative solutions, please let us know by sending a private message on Facebook or X (Twitter) through @LGUSSupport, and we will be more than happy to assist you. Your satisfaction is our top priority, and we appreciate your continued support. ^Juvy

Hi, Branndon. Thank you for sharing your experience with the LG Sound Bar (SQC4R) model. We understand your concern about the sound quality that doesn't meet expectations, especially after adjusting the lip sync. We strive to provide high-quality products that exceed our customer's needs and expectations. To help with that audio sync issue, it might be a good idea to double-check that your soundbar is connected properly using HDMI ARC or Optical Cable, since the type of connection can sometimes make a difference in synchronization. If you’re still having trouble with syncing, giving the soundbar a little reset could do the trick—just hold down the power button for about 10 seconds to set it back to factory settings. For more tips, feel free to check out this link: https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-audio-and-video-sync-issues--20153132283433.

As for boosting those low-end sounds, you can try adjusting the Bass settings right from the soundbar or using the LG Sound Sync feature on your TV. If you’re still not feeling it, pairing your soundbar with a subwoofer could really enhance that bass experience.

If you want more personalized help, just shoot us a private message on social media @LGUSSupport with your details, and we’ll be happy to assist you further in improving your audio experience. We're here to help you enjoy the best sound possible. ^Juvy

Hi, there. We're truly sorry to hear about your experience with the sound quality of the LG Soundbar (SQC4R) model. Your feedback is valuable to us, and we understand the importance of having a satisfying audio experience. We would like to ensure that this matter is thoroughly addressed to meet your expectations. For basic troubleshooting, you may visit this link: https://www.lg.com/us/support/help-library. If you find that the issue persists, please send us a private message on Facebook or X (Twitter) using @LGUSSupport, and our dedicated team will be more than happy to assist you further with resolving these issues. ^Juvy

Hi, Lauren. Thank you for sharing your thoughts on the LG Soundbar (SQC4R) model. We appreciate your feedback and understand that sound quality is a top priority for many users.

While we strive to deliver quality products, we recognize that individual preferences can vary greatly. If you’re looking for specific features or sound profiles, exploring options like the Sonos system could indeed offer a different experience that might better meet your needs.

If you have any further questions or need assistance with our products, please feel free to send us a private message on social media @LGUSSupport. We're here to help you find the right solution for your audio needs. Your satisfaction is important to us, and we appreciate your understanding. ^Juvy

Hi, LindaL. Thank you for taking the time to review the LG Soundbar (SQC4R) model. We appreciate your feedback and apologize for any disappointment or inconvenience you experienced with your purchase.

We understand how important it is to receive the product you expected, and we apologize if it did not meet your expectations in terms of the theatrical sound. To address this, we recommend reaching out to Best Buy customer service at 888-237-8289 for immediate assistance. If there's anything we can do to assist you with, please send us a private message on Facebook or X (Twitter) using @LGUSSupport. We're here to assist you every step of the way. ^Juvy

Hi there, Thank you for reaching us. kindly tell us more about your specific concern for further assistance. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

Hi, there. Thank you for sharing your experience with us. We understand your concern about receiving your LG Soundbar (SQC4R) not working right out of the box, especially when it was an early Christmas present. We strive to provide reliable, high-quality products and ensure a smooth experience.
If the unit is not powering on or functioning properly, we recommend checking that all connections are secure and ensuring that any necessary setup steps are completed. Sometimes, a simple reset or power cycle can help restore functionality. If the issue persists, please send us a private message on social media @LGUSSupport, and we will work with you directly to resolve this and explore next steps, whether it’s troubleshooting or arranging for a replacement.

We want to make sure you have a positive experience with your LG products, and we appreciate your patience as we assist you further. ^Juvy

Hi, there. Thank you for taking the time to review our LG Soundbar. We regret to hear about the disappointment you experienced with your recent purchase.


We understand you were looking for an upgrade from the SN4R model and expecting a more advanced soundbar. Customer satisfaction is our top priority, and we would like to make things right for you. Please visit this link: https://www.lg.com/us/support/help-library/lg-sound-bar-how-to-reset--20153193962273. If you require further assistance, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy

Hi, Zarah. Thanks for sharing your feedback with us. We understand your concern about the LG Soundbar (SQC4R) model. We strive to provide reliable, high-quality products and ensure a smooth experience.

For future reference, adjusting the equalizer settings or ensuring the rear speakers are properly positioned can sometimes enhance the audio experience. Additionally, using the AI Sound Pro mode can optimize the sound output based on the content you’re watching.

If you ever consider another LG audio product, we’d love to help you find the best fit for your needs. Feel free to reach out to us on social media @LGUSSupport for any assistance. ^Juvy

Hi, Darrell. Thank you for sharing your experience with us. We understand your concern about your LG Soundbar (SQC4R) model, to go out right at the one-year mark, but we're glad it was within the warranty period. We strive to provide reliable, high-quality products and excellent services to ensure a smooth and seamless experience. For the volume display issue, you can try checking the On-Screen Display (OSD) settings in the menu to ensure that the volume bar is enabled. Sometimes, this feature may be turned off or adjusted in the settings. If the problem persists or if you're still having trouble with the unit after shipping it off, please send us a private message on social media @LGUSSupport. We’ll make sure to help you further and explore any solutions that may be needed.

We truly appreciate your patience, and we’re here to support you every step of the way. ^Juvy

Hi, Dee. Thank you for sharing your feedback with us. We understand how important sound quality is, especially with the LG Soundbar (SQC4R) model's system not meeting your expectations. We strive to provide high-quality products that exceed our customer's needs and expectations.

To improve the sound experience, we recommend checking the placement of the subwoofer and ensuring it’s positioned on a hard, flat surface for optimal performance. Additionally, you may want to adjust the audio settings on your device to fine-tune the bass and sound output.

Please send us a private message on social media @LGUSSupport, and our team will be happy to assist you further to improve your sound experience. We’re here to help. ^Juvy