Customer Ratings & Reviews

Hi, there. Thank you for taking the time to review the LG Soundbar (SQC4R) model. It's disappointing to hear you have been experiencing issues with loud popping sounds from your speaker. This is certainly not the experience we want you to have with our products. Please know we strive to provide reliable, high-quality products that meet our customer's expectations and satisfaction, but unfortunately, we have fallen short of your case. Please visit this link: https://www.lg.com/us/support/help-library/audio-making-a-cracking-or-popping-sound-CT41000327-20150908821095#. If you require further assistance, please reach out to us on social media @LGUSSupport so we can help you further. ^Juvy

Hi, there. Thank you for taking the time to review the LG Soundbar (SQC4R) model. We appreciate your feedback and want to apologize for any disappointment you experienced with the sound quality of the small speakers. We understand that sound quality is crucial to your audio experience, and we're sorry that it did not meet your expectations. For help and guidance, you may visit this link: https://www.lg.com/us/support/help-library. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy

Hi, Lee. We appreciate your thoughts on the LG Soundbar (SQC4R) model. We understand that sound quality is essential to your entertainment experience, and we'd love to help optimize it. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.

Here are a few steps to improve audio performance: Adjust the sound mode. Try switching between different modes, such as Bass Blast, Cinema, or Standard, to find the best sound for your setup.
Ensure proper speaker placement. The rear speakers should be positioned at ear level for the best surround effect.
Check the TV’s audio settings. If connected via optical or HDMI ARC, ensure the TV’s audio output is set to External Speaker and any sound enhancements are enabled. Update the firmware. If available, software updates may enhance performance. For guidance, visit https://www.lg.com/us/support/help-library/lg-sound-bar-how-to-update-the-software--1428604854142. We want to ensure you’re getting the best experience with your system. Please send us a private message on social media @LGUSSupport, and we’ll be happy to assist further. ^Juvy

Hi, there. Thank you for taking the time to review the LG Soundbar (SQC4R) model.
We understand how important audio quality is when enjoying your entertainment. Please know we strive to provide reliable, high-quality products that meet our customer's expectations and satisfaction, but unfortunately, this unit has fallen short of your expectations. We're glad you found a suitable replacement for the Vizio 5.1 soundbar and are happy with its performance. If there's anything else we can assist you with, please reach out to us on social media @LGUSSupport so we can help you further. We hope to have the opportunity to regain your trust in the future. ^Juvy

Hi, Dude. Thank you for taking the time to share your feedback regarding your recent purchase of the LG Soundbar (SQC4R) model. We apologize that the product did not meet your expectations and that you are not satisfied with the sub size and overall sound quality. We understand how important it is to have a product that delivers the performance you desire, and we regret that we fell short in this instance. For help and guidance, you may visit this link: https://www.lg.com/us/support/help-library. If you require further assistance on your LG product, please send us a private message on Facebook or X (Twitter) using @LGUSSupport. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust in the future. ^Juvy

Hi, Daniel. Thank you for sharing your feedback with us. We understand your concern about the issues you’ve experienced with the LG Soundbar (SQC4R) model. We strive to provide exceptional services and ensure a smooth and seamless experience. For the missing cable and incomplete speakers, we recommend checking the packaging to ensure nothing was overlooked, as sometimes smaller components can get tucked away. If items were missing or damaged, please contact Best Buy customer service at 888-237-8289 to assist you in getting the correct parts or replacement, if necessary. For further assistance, please reach out to us directly via private message on social media @LGUSSupport. We appreciate your patience and want to make sure this gets resolved for you as soon as possible. ^Juvy

Hi, there. Thank you for sharing your experience with us. We understand your concern about our system not meeting your expectations. We strive to provide reliable, high-quality products and exceptional services that exceed our customer's needs and expectations. To better assist you, could you please provide more details about the specific issue you're encountering with the SQC4R? We’d love to explore possible solutions and ensure you have a better experience moving forward.

Please send us a private message on social media @LGUSSupport, and our team will be happy to assist you further.

Thank you for your patience. ^Juvy

Hi there, Thank you for bringing this to our attention. We are sorry to hear that you did not have a good experience with the LG sound system. We understand how disappointing it must be to find that your TV audio sounded better in comparison. Your feedback is valuable to us, and we apologize for any frustration this may have caused. We appreciate you giving our product a try based on the price, and we regret that it did not meet your expectations. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

Hi, Yonin. Thank you for reaching out and sharing your experience with us about your LG (SQC4R) model. We understand that you're having issues with the device not working properly, disliking the sound, and the quality of the audio. We aim to make products that meet our customers' needs. To fix the sound issue, try adjusting the audio settings or updating the software. Make sure the device is connected properly and there are no obstacles affecting the sound. For more help, visit https://www.lg.com/us/support/help-library/lg-sound-bar-how-to-reset--20153193962273. If you need more assistance, reach out to us on social media @LGUSSupport with your details and any additional information about the issue. Our team will be glad to assist you further and explore potential solutions to enhance your experience. ^Juvy

Hi, StaceyP. Thank you for taking the time to review the LG Sound Bar (SQC4R) model. We apologize for any disappointment you experienced with the sound quality. We strive to deliver exceptional products and are sorry to hear about the popping noise. For basic troubleshooting, please visit this link: https://www.lg.com/us/support/help-library/audio-making-a-cracking-or-popping-sound-CT41000327-20150908821095. If you find that the issue persists after following the provided instructions on the link, please send us a private message on Facebook or X (Twitter) using @LGUSSupport. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy

Hi there, Thank you for reaching us. We're sorry to hear that you were unhappy with the sound quality of our product. Your feedback is important to us and we apologize for any inconvenience this may have caused. If you have any further questions or need assistance, please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

Hi, Kats. Thank you for taking the time to share your feedback with your LG Soundbar (SQC4R) model. We're disappointed to hear that your experience with our product fell short of your expectations, particularly in terms of surround sound quality for a larger room. To obtain more details on your LG Soundbar, you can download it's owner's manual through this link: https://www.lg.com/us/support/product/lg-SQC4R.DUSALLK. And in regards of you want to return it, you can reach out to Best Buy customer service at 888-237-8289 for immediate assistance. You can visit this link as well to check their return policy: https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014. If you need further assistance, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you every step of the way. ^Juvy

Hi, there! We're sorry to hear about your experience with the LG Sound Bar SQC4R 4.1 ch with Rear Speaker Kit. We aim to provide high-quality audio products, and it's disappointing to learn that you're not satisfied. Your feedback is important to us, and we'd like to assist you further. Please reach out to us on Facebook or X (Twitter) at @LGUSSupport, and we'll be happy to address your concerns and explore potential solutions. Thank you for your patience. ~ Luisa

Hi, there. Thank you for taking the time to review our product, LG Soundbar (SQC4R) model. We understand any disappointment you experienced with the size and bass of the soundbar and subwoofer and that the product did not meet your expectations in terms of value for the price. Please know we strive to provide high-quality products that meet the needs and preferences of our customers. Unfortunately, we have fallen short of your case. Rest assured, we will consider your feedback as we continue to improve our offerings. If there's anything we can do further to assist you, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to assisting you and regaining your trust in our products. ^Juvy

Hi there, Thank you for reaching us. I'm sorry to hear that you feel our LG sound system didn't meet your expectations. It's important to find a product that fits your needs and budget, and we value your feedback in helping us improve our products. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

Hi, Alan. Thank you for taking the time to leave us feedback. We're sorry to hear that you're not satisfied with your LG speaker. We understand that you were having trouble connecting with your LG speaker. We would like to help you with this. Please send us a private message on Facebook or X (Twitter) with more details, and we'll be glad to help you. ^Dan

Hi, AliciaS. We really appreciate that you took the time to give us your insights regarding your LG Soundbar (SQC4R) model. We understand the disappointment and inconvenience caused by setting up a new device can sometimes be challenging. We would like to help you resolve this, please visit this link: https://www.lg.com/us/support/help-library/lg-tv-how-to-connect-a-sound-bar-or-receiver-CT10000018-20153207557627. If you require further assistance, please reach out to us on social media @LGUSSupport so we can help you further. We are committed to ensuring your satisfaction and would welcome the opportunity to address any concerns you may have. ^Juvy

Hi, there. Thank you for letting us know about the missing parts with your LG Soundbar (SQC4R) model. We understand your concern about you had to return the item due to this issue. We are committed to ensuring that our products are delivered with all necessary parts or components to provide a seamless experience. Since you’ve returned the item, make sure you’ve followed the return instructions provided by Best Buy. If you haven’t done so already, contact Best Buy customer service at 888-237-8289 to report the missing parts and confirm the return process. They may offer a replacement or refund depending on their policy. If you need additional support or have further concerns, please reach out to us on social media @LGUSSupport. We’ll help you with any further actions needed. ^Juvy

Hi, there. Thank you for reaching out and sharing your feedback on the LG Soundbar (SQC4R) model. We appreciate your feedback and understand the disappointment with the sound quality, particularly the low bass. We will take it into consideration as we continue to improve our products. For assistance and guidance, please visit this link: https://www.lg.com/us/support/help-library. If you have any further concerns or if there's anything we can do to assist you, please reach out to us on social media @LGUSSupport so we can help you further. We'll work with you to address this issue and explore alternative options that may better align with your requirements. ^Juvy