Customer Ratings & Reviews

Hi, there. Thank you for sharing your experience on the LG Soundbar (SQC4R) model. We appreciate your honesty and regret any disappointment you have experienced.


We understand how important it is to have a soundbar that delivers a superior audio experience, and it's disheartening to hear that it did not meet your expectations in terms of volume. We strive to provide products that enhance your audio quality and exceed your expectations. Please visit this link for assistance and guidance: https://www.lg.com/us/support/help-library. If you need further assistance, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy

Hello there, NikkoB. We understand your inquiry regarding the LG SQC4R 4.1-channel Sound Bar with wireless subwoofer and rear speakers, and we appreciate you sharing your feedback.

It sounds like you removed the SQC4R from the box and immediately felt that the build quality didn’t meet your expectations, even before powering it on. One helpful step you can try—if you’re open to giving it another chance—is to set up the sound bar and run it through a brief audio calibration using the built-in Sound Sync feature. First, connect the sound bar to your TV via HDMI ARC or Optical cable, and then power on the subwoofer and rear speakers. Navigate in the TV’s sound settings to ensure HDMI ARC is enabled, and press the “Sound Sync” button on the remote to pair the subwoofer and rear speakers automatically. Next, play a short audio clip or launch your favorite streaming service to listen for bass response, dialogue clarity, and surround effects. Adjust the “Sound Mode” on the remote to Cinema or Standard to experience Dolby Audio processing and true 4.1 virtual surround. This quick setup and calibration often highlights the SQC4R’s fuller dynamic range—especially the subwoofer’s low-end extension and the rear speakers’ ability to create a more immersive soundstage—so you can appreciate the engineering behind our multi-channel design.

We understand, however, that first impressions around product materials and finish can be very important. While the SQC4R’s housing uses molded plastics for durability and to keep the overall weight manageable during placement, our engineers designed the curved grille and perforated metal accents specifically to deliver clear sound dispersion without compromising rigidity. If you decided that the unit still doesn’t align with your aesthetic or perceived value, please be assured that we carefully source each component—such as the high-grade MDF enclosure in the subwoofer—to optimize performance while maintaining a competitive price point. Should any part of the housing or trim feel loose or misaligned, that can also give the impression of lower quality; if you ever notice any gaps between panels or an uneven grille surface, please send us photos so we can investigate whether it’s an isolated assembly issue or within manufacturing tolerances.

Because the SQC4R was purchased through Best Buy and you’ve already returned it, please contact Best Buy’s customer service or returns department for any questions about the sale price, discount details, or potential exchange options. If you do choose to try the SQC4R again in the future—or consider another LG audio product—our LG support team is available to help with setup guidance, audio calibration tips, and confirming that all components are present and properly aligned. We’re committed to ensuring you have the best listening experience from our products, so if you have any further questions or would like to explore other LG sound solutions, please send us a private message on social media @LGUSSupport.
https://www.bestbuy.com/site/lg-4-1-ch-sound-bar-with-wireless-subwoofer-and-rear-speakers-black/6559015.p?skuId=6559015
Thank you again for letting us know about your first-look impressions of the SQC4R. We appreciate your feedback and hope to assist you with any audio needs down the road.

—Renzo

Hi there, Thank you for bringing this to our attention. I'm sorry to hear about the difficulties you faced during installation and the sound issues with your product. I understand how frustrating it must be to not have received proper directions and to experience these issues. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

Hi, there. We're truly sorry to hear about the issues you've encountered with the LG Soundbar (SQC4R) model. Your feedback is incredibly valuable to us, and we appreciate you taking the time to share your experience.

It's understandably frustrating to experience intermittent subwoofer performance and unexpected changes in settings, especially when it impacts your viewing experience. We want to assure you that we take these concerns seriously and are committed to finding a resolution for you. For help and guidance, please visit this link: https://www.lg.com/us/support/help-library. If the issue persists, please send us a private message on Facebook or X (Twitter) through @LGUSSupport, and we'll do everything we can to assist you. ^Juvy

Hi, there. Thank you for sharing your experience with the LG Soundbar (SQC4R) model. We're sorry to hear about your challenges with the Bluetooth syncing and the echo issue. We strive to provide reliable, high-quality products that meet our customer's expectations and satisfaction, but unfortunately, we have fallen short of your case. Please visit this link to obtain more details: https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-echoes-coming-from-the-tv-speakers-and-sound-bar-CT10000018-20153217143579#. If you need more help, please reach out to us on social media @LGUSSupport so we can help you further. ^Juvy

Hi there, Thank you for reaching us. I'm sorry to hear about the confusion with the wireless functionality of your item. We understand that this must be disappointing and we apologize for any inconvenience this has caused you. Thank you for bringing this to our attention. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

Hi there, Thank you for bringing this to our attention. We are sorry to hear about your disappointment with the LG soundbar you purchased on sale. We understand how frustrating it must be to not have the product meet your expectations, especially after experiencing the superior sound quality of your older Vizio soundbar. Your feedback is valuable to us, and we apologize for any inconvenience this situation has caused. We strive to provide high-quality products that exceed customer expectations, and we are sorry that this was not the case for you. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

Hi, Jack. Thank you for taking the time to share your feedback on our LG - 4.1 ch Sound Bar (SQC4R) model. We apologize for any disappointment or inconvenience caused by your experience with the product.

We strive to provide high-quality products that meet the expectations of our customers, and we regret that we may have fallen short in this instance. We appreciate your feedback regarding the construction, speaker wire length, lack of HDMI ARC port, and absence of a display. Your input helps us identify areas for improvement. We understand your preference for a soundbar/subwoofer set from Vizio and respect your decision. However, we would like to assure you that we continuously work to enhance the quality and features of our products. To obtain more details on your LG product, please check this link: https://www.lg.com/us/support/product/lg-SQC4R.DUSALLK. If you need further assistance, please send us a private message to us on Facebook or X (Twitter) using @LGUSSupport, and we will be more than happy to accommodate you. ^Juvy

Hi there. Thank you for reaching us. I'm sorry to hear about the issues you experienced with the sound bar turning off frequently. I understand how frustrating that must have been for you. Thank you for sending it back to LG, and we will do our best to address the problem and ensure that your next experience with our product is a positive one. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris

Hi, Beatriz. Thank you for taking the time to review the LG Soundbar (SQC4R) model. We appreciate your feedback and apologize for the inconvenience you have experienced with the missing power cord. We understand how frustrating this must be, especially considering it was a gift for your husband. To address this, we recommend reaching out to Best Buy customer service at 888-237-8289 for immediate assistance. To obtain more details on you LG product, please visit this link: https://www.lg.com/us/support/product/lg-SQC4R.DUSALLK. If there's anything else we can do to assist you with, please send us a private message on Facebook or X (Twitter) using @LGUSSupport. We look forward to the opportunity to assist you and regain your trust in our products and customer service. ^Juvy