Customer Ratings & Reviews

First, we really like LG Products. We got the Basic LG Washer since we just needed it to wash clothes. Thought we would not need all the bells and whistles of the more expensive model. Although cost effective, we miss the enhancements of the more expensive model. If you have the extra cash, I’d go with the expensive model. Either way, you won’t go wrong with an LG Product. Plus, having the Geek Squad around makes either model a good investment. Best Buy stands behind their Products.

Love the large drum and impeller. Glad I chose it!

Top feature I was looking for was for a QUIET washer. This one is quiet!

Love this machine. It is quiet. Seems to clean clothes better than my old machine. It was priced at a reasonable price.

I love my washer and dryer!!! Good price and it was brand new…delivery was fast and easy. I would recommend best buy for the deals!!!

Best Buy had the exact LG model washer we wanted in stock at a great price, PLUS we received a store credit for using the Best Buy credit card. This was an excelkent experience. We would not hesitate to shop Best Buy again for major appliance purchases

I simply love this washer all the features it has on it are amazing, I would highly recommend it and the price of course was a deal very easy to install I did it along with my brother

Easy to use with simple dial and buttons. I like the see through top

Best decision on this washer works great with easy settings. Also very simple set up I was able to do all myself.

Its a great appliance washed my clothes really great

Very smooth washer Super Quiet Washes really good Spin cycle is amazing

This LG was recommended by the floor manager at the local Best Buy. I was able to demonstrate the features and the benefits and actually find how it would enhance my laundry room with total care the Geek Squad came out when they were assigned hrlpedc mexselrct the beat locationeasy installed was ready to go just an awesome service.

Works great, does not shake, quiet and does a great job

I love this washer & it’s so huge I can wash a full load & still have a lot of room left

This LG washing Machine is really easy to use and gets the job done highly recommend

Quite, energy efficient, clothes come out very clean. Highly recommend.

Great product best quality. My clothes are clean and smell great.

works great and delivery was perfect. this is a great affordable option for a washer. My clothes smell great and I love all of the setting options.

Besides being big and beautiful, What I love most about this machine is the rinse cycle, and the music at the end when the load is done.

Researched & found that; despite complaints of out-of-warranty rotor, sensor, & suspension issues; LG is still rated as the most reliable washer in CR magazine & at online shopping sites. Needed to replace an 11-year old LG WT1100CW that was a year out of warranty & having multiple UnEven load issues. So I went for another LG washer & purchased this model WT6100CW. Purchased from Best Buy and paid for delivery only. The delivery crew was quick, neat, & professional. Installed the washer myself. Have installed multiple washers & dryers over the past 40+ years -- so one level, 3 hoses, and a plug were no challenge. HOWEVER, the LG Owner Manual [print, pdf, & online] does NOT correctly describe how to run the "Installation Check" test cycle for the WT6100. Tried to follow the directions on page 15 multiple times & nothing happened. 1st, called to LG Customer Service & encountered a customer service rep who politely read to me from another [old & outdated?] manual & told me to go straight to Operation section [page 16] & to select the Normal cycle and add a half amount of the detergent, then start the appliance without clothes. When I insisted that this solution was not a substitute for the "Installation Check" test cycle & that it might be that the install check firmware had been changed but not documented she politely told me that LG could not send a service tech to verify proper "Installation Check" software operation because the washer was not yet "installed" saying Best Buy did not perform the install. (No BB install, no warranty?) Using this logic I've never really installed any of my prior washers [Sears, Maytag, & LG WT1100] because I did the install & hook-ups myself. "Lucky" that I never had a warranty issue with any of those appliances. Eventually after 40 minutes if this polite but useless back & forth I hung up. LG customer service reps need to be better trained & their manuals need to be up-to-date. 2nd, I called Best Buy told them what LG had told me & luckily the BB rep offered to send out a service tech for free to check the unit & reminded me that I could return, replace, or exchange the washer within 15 days of purchase. 3rd, I downloaded the LG ThinQ app & ran that diagnostic which reported everything OK [screenshot attached]. 4trh, yesterday I spent an hour online & found a You-Tube video describing a similar "Installation Check" problem with an LG WT7xxx model & finally got my unit to perform "Installation Test". Result = no flashing LEDs = Installation OK. (Are you confused yet? I am.) Finally, today I followed the 'Operation - Before Use' instructions on page 16, then ran normal, delicate & speed washes, & re-ran the LG ThinQ diagnostic which again reported everything OK. Bottom Line = Liked Goldstar/LG appliances [+4 stars], don't like poorly written manuals [-1 star], & hate LG customer service [-2 stars] = 1 star. So, now...Do I call & cancel the free BestBuy service visit? Do I send back an apparently good washer just because there was a firmware change on the washer that was not properly updated in the LG Owner Manual? Do I avoid wasting anymore time & just keep the thing; gambling that it will last longer than 11 years? Do I give it 1 star today & then add another star for every five years that it continues to run properly? More questions than answers.