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LG - 4.5 Cu. Ft. 10-Cycle Front-Loading Smart Wi-Fi Washer with 6Motion Technology - White-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 272 reviews

96%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 272 Reviews
  • Rating: 4 out of 5 stars

    It is what it is.

    Posted
    StellaBlue
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I've owned this washing machine for 2 weeks now. I did a ton of research before I came to the decision to purchase this machine - consumer reports, youtube, customer and retailer reviews. It replaced a top load he whirlpool cabrio that had bearing failure after ~5yrs. My first impression is that this is a waaaaaay better machine. I was a little nervous to pull the trigger after reading some of the 1 star reviews. Then I came to the conclusion that many of those reviews spoke of issues on machines that were most likely lemons, and that is just something that happens in manufacturing sometimes. Other negative aspects that I noted in other reviews include a hard to read display and that the normal wash cycle is too long. The design of the display with no back light is odd, but it's not a huge issue for me and was not a deal breaker. My washer is in a closet with a decent light overhead so it's pretty easy to see/read. No flashlight needed here. As for the long wash cycle - it typically takes 70 minutes for me to wash a load on the normal setting. If I pack the sucker full the wash time can be 90+ min. I don't have a problem with the 70 min cycle because my he dryer takes about 70 min to dry that same load, so I might be waiting around for the dryer anyways if it went any faster. I think this washer cleans fairly well, much better than my old he top loader. I did have the opportunity to try to wash a pretreated blood stain that was <1 day old and it wasn't successful. So for that I took away 1 star. I don't find that this is a very loud washer and I'm pretty sure that in the reviews where people found that it's loud there was surely an issue with the machine. The SmarThinq app connection is kind of useful. It tracks the usage to determine when the machine should be cleaned, allows you to add 1 unique wash setting, and alerts you when the wash is done or if there's an error. For the price point I think this washer was easy to settle on. Now I'll just have to see how it holds up over time.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Not built to last

    Posted
    1DissatisfiedCustomer
    • My Best Buy® Member

    DO NOT BUY THIS WASHING MACHINE!!! Worst appliance purchase I have ever made. Cleans great until it breaks Bearing went bad in less than 6 months and the warranty repair is still not complete after 6 plus weeks. Upon opening up our washer to repair (after many weeks of waiting for the replacement parts to arrive), the warranty repair person found that the motor is also bad and needs to be replaced as well (the bad bearing also caused a seal failure). We now have no washing machine to use (spending over $20 a week at the laundromat with a broken and disabled washing machine in our house sucks!!!) and LG now thinks it makes more sense to spend more on parts and labor than our washing machine originally cost us (machine has to be completely torn apart to do the repair) instead of just replacing the bad machine with a new one (the supervisor at LG customer service tells me that he is "following protocol", their products would probably be more affordable if they had a little more common sense or used a higher quality bearing). Lessons learned ... LG Apparently Doesn’t Care About Their Customers Satisfaction and it would appear that they don't make a quality appliance (our previous front load washing machine made by a different manufacturer lasted over 15 years).

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      We hate to see that you've had multiple issues with your washing machine and that you're having a hard time getting it repaired. We'll be happy to take a look and see how we can help get this completed for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP LG

  • Rating: 5 out of 5 stars

    Quirky - but happy with my decision

    Posted
    Robin
    • My Best Buy® Member

    So consumer reports rates LG the best and they like this washer. I just got it today and did about 6 loads so far. I like it but it does have some weird quirks. It’s in the garage and my WiFi is too far away so can’t use the app. Whatever? Don’t care about that, but it is preset and each time a load finishes, it reverts to the factory preset. So? The preset wash is over an hour and it is automatically set to hot water. You have to manually adjust it every time you start a load. I’m not used to that, so I spent most the day forgetting and running super long cycles (over an hour), on hot water. Im just gonna have to train myself to remember to manually adjust it every single time, which is annoying because someday I’ll forget and shrink my favorite sweater. But that will be my fault I guess. So? Yes so far I like my new washer. If you get one, just remember the quirks. Oh, and like other reviewers said, the display is a little hard to read. They could have done better IMHO. Other than that it’s really quiet and spins so well the clothes are hardly wet when the cycle is done.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    A washer that washes

    Posted
    Platty
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This washer does exactly what it should, it washes. There are many additional features that I do not utilize simply because I didn’t want or need a washer that did all those fancy things. However, this washer has a flat face as well as it’s matching dryer, so I purchase them because they were stackable and I could reach the buttons versus the stackable washers and dryers that have angled faces. The only problem I have encountered so far is the tray that holds the detergent will fill with water sometimes. So, when I pull up in the tray water may splash all over the place if I don’t pull it out slowly. You are able to take the tray out by pushing down on a little lever this way you can empty the water into a sink. I will be contacting customer service to see if that is just an issue all of these washers have or if there is something wrong and it should not be filling with water.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great washer!

    Posted
    Retiredandlovingit
    • Verified PurchaserVerified Purchase

    We have been very happy with our recent purchase of the LG 4.5 cu. ft. 10-cycle front loading washing machine. We saw that it had a great rating (I believe it was 4.7 with hundreds of reviews). We have had good performance from other LG products, so we were hoping this would live up to our high expectations, and it has. This is our first front loading machine, and we are fine with it. However, we have been told we have to consistently wipe down the glass and seal after each use to prevent mold/mildew. That's something we didn't have to deal with when we had the top loaders. This machine is nice and quiet, and we like that. We also like the idea of using less water. If I had it to do over, I would buy this same machine. Very pleased.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Love!

    Posted
    Toio
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I absolutely love my new washer and matching dryer. Considering the dimensions of the laundry closet, I thought I’d end up with something the size of my defunct set. However I was pleasantly surprised the space could accommodate a washer/dryer with a larger capacity than I previously had. Thanks to Best Buy’s measuring service I found this out. I haven’t used all the settings and functions or connected it to my wifi yet, but it works really well and I’m quite hapoy with it. One thing no one mentions, you’ll need to use detergent that’s labeled “HE”, being energy efficient operating with less water standard detergent isn’t compatible.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    LG Washer

    Posted
    AntZ
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    My 9-year-old LG washer started leaking and I decided to replace instead of repair. Didn’t have much of a choice as I can only go up to 32” depth and most other brands are 34” or so. I’ve used it a couple of weeks so far and it does the job. It’s larger than my old one, but has a smaller container for the detergent which is weird. The programs seem to run longer, which I hope means that it washes better. All rinse cycles are cold water only - we’ll see how that works out in the long run. Finally, I agree with all previous reviews that the control pannel design is horrible with the lights too bright and making it almost impossible to read the text around them (the old model was perfect in that regard) but I think this is something I can learn to deal with once I know which light position means what. No other complaints in the short time I’ve had it, but not my top choice either if I had a choice.

    I would recommend this to a friend

    • Brand response

      LGAnswers

      It is always stressful switching from a long trusted washing machine. I understand your frustrations with the lighting on the control panel. If we can do anything to assist you, please contact us by phone at 1-800-243-0000. You can also reach us online on Facebook at https://www.facebook.com/LGUSSupport or on Twitter @LGUSSupport . We will need to gather some more information to better help you. We look forward to hearing from you. ^BH LG

  • Rating: 5 out of 5 stars

    So much quieter than my old one

    Posted
    NYOHCA
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This is replacing another front loading LG washer. I had that one for 8 years and 8 months until it broke. Disappointed that it broke so soon yet I felt it was too old to be worth calling a mechanic. So I decided to buy a new machine. Wasn’t going to buy another LG but when researching Consumer Reports gave all its highest ratings to LG. So I bought this one that looks just like my old one. Is working well and is so much quieter than the old one, big improvement. Only thing I do not like is what others have mentioned about the panel being hard to read. Was not like this on my old one. I have since put a small flashlight near the washer to be able to read the settings when I change them, ie. I usually change the temperature to a cold water setting.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Overall great. One minor flaw.

    Posted
    Stubo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I do really like the washer. It is quiet, has easy to use dials. I only have one complaint about something that there was no way I had of knowing about when I was in the store. There is a panel where you can manually customize things like the water temperature or spin rate, but unless you place your unit in a spot that has pretty good direct light on the front of the machine, it's not easy to read the panel. It isn't backlit, and the lettering isn't in a contrasting color from the panel. So now I have to either use a flashlight or install some of those puck lights or something, to help with that. In all fairness, I haven't read the manual yet, so there may be a way to adjust the panel lighting, but that seems unlikely.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Impossible to balance--machine vibrates like crazy

    Posted
    BigFatty
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Our last LG front loader lasted 10 years for a family of six. We had and still have high hopes for this one, but there is no way this thing will stay problem free with the constant vibration. I've leveled this multiple times to no avail. It doesn't matter what size the load is--you can visibly see the tub massively out of balance. I've had to move my dryer further away so when it vibrates violently it doesn't hit it. I would honestly return this if I could, but alas, I live three hours away from the nearest Best Buy. The inconvenience level is massive. Next step, calls to LG for warranty work.

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      Thank you for your review it is very important to us. I hate to hear that your Washing Machine did not meet your expectations. I can understand how frustrating and inconvenient this situation may be for you and I would be happy to help. If you are in need of any additional assistance, feel free to reach out to us directly at 1(800)243-0000 via Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport. ^TH LG

  • Rating: 3 out of 5 stars

    Good job cleaning your cloths, but!

    Posted
    iRuss
    • My Best Buy® Member

    The LG WM3500CW does a great job cleaning your clothes, towels and bedding. Very quiet and smooth machine. But the front digital panel is very hard to read and make settings unless there is direct light on the panel. Also I can not get it to connect via WiFi to my smart phone. I checked and I am getting a good signal but every time I enter the serial number that is given to me by the Smart ThinQ app, It keeps coming up that it's the incorrect serial number. If you are thinking of buying the LG WM3500CW and wanting to use the app with it, think twice! Since there are two things I dislike, I'm subtracting a star for each one.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Very happy with the machine

    Posted
    Lark38
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Very Very happy with this machine. Check out the CR rating before I went shopping. I had bought another brand and it leaked within a week. I went back to Best Buy and talked to the sales person at Best Buy and told him I'd prefer to just switch brands and get a front loader. (the top loaders are not great for short people BTW). He, was very good about understanding the issue and finding a machine that would work better for me. He didn't try to sell me what I didn't need. He asked questions and we proceeded from there. The clothes come out fairly dry so the dryer cycle goes for a shorter time. They are clean and the cycle is gentle on them. Good machine.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Good front loading washer at a great price

    Posted
    dwoods
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    After moving, we unexpectedly had to buy a new washing machine. After some research and talking with repairmen, we decided to purchase an LG Washing Machine. Not wanting to spend thousands of dollars, I was looking for simple and inexpensive. There are machines that can do your taxes! This machine does everything that we expected and more... but we don't even use the wifi feature. My only complaint would be the control panel. Not sure why LG didn't backlight the settings. Seriously, the words are barely visible. I read the reviews before purchasing so I knew to expect it. Other than that, "So far.... so good.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Control panel difficult to read

    Posted
    amxpress
    • My Best Buy® Member

    I would have given the machine 5 stars, but the control panel is unlit making it very difficult to read the settings. It would have been so easy for them to back light the panel. Very poor design. The machine performs well but because of the difficulty in reading the control,panel, I could not recommend this washer to other people. There are others with the same comment so at least LG knows about it, now, please correct it!

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great washer

    Posted
    Bucky99
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Excellent washer, no issues so far and LG has impressed us so far. Wi-Fi feature was a little tricky to set up at first but LG has some amazing customer support. No issues with mold/mildew but we are meticulous about cleaning it and leaving the door open. The one thing you may want to consider is the Bottom stand. I am 5'10 and I feel like I need to fall down and crawl down into this thing to get my clothes out. It will wash sooo much more than my last washer. But the caveat this needs to be up higher! Tall girl problems!!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Better than expected

    Posted
    Dryerman
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Our needs are simple. In this case, "will it clean our clothes?" The answer is yes, but there are several features we've come to enjoy. I love how balanced the unit is and how intuitive it maintains that balance so I don't have to worry about a jumping washer! I also appreciate the various wash cycles - especially "tap cold" - why waste hot water? Detergent works at any temperature. Lastly, there are little things like the removable detergent dish. We buy bulky containers with a pump - we can't pour them. A removable dish works perfectly.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    So far so good!

    Posted
    buffysings
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I was hesitant to buy an LG washer given some of the reviews. I had to replace a front load Maytag washer that was not impressive, especially since the Maytag name is synonymous with durability and dependability. It has been a month since using i started using my LG washer and I do about 7 loads a week. I love it! The app is wonderful to have since it alerts me when the wash is done and has a countdown to when I need to do a cleaning of the washer itself. Oh, and the salespeople at Best Buy are great, too!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Disappointing

    Posted
    MarV
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    The performance of the washer, I am sure will be great but the LCD panel is way below LG quality. I can't believe LG is selling a product with a LCD panel that is not backlit. I have to use a flashlight to see the wording on the panel. In addition, LG's attitude seems to be "It is what it is". My 12 year old LG had a very bright LCD panel. I just don't get it.

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      Hi and thank you for reaching out! I hate to hear you were not satisfied with your dryers LCD panel! I will be happy to pass this information on to our research and development team . If we can assist you in any way, please reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you to assist you further. ^EJ LG

  • Rating: 5 out of 5 stars

    So far, so good.

    Posted
    RogueMama
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Had these about a month. So far, I really like how the washer works. I have to puncture liquid pods and squeeze them into the dispenser rather than throw them directly into the wash, but still seems fine. The clothes come out of the washer quite wrung out and not saturated with water. Haven't had to clean any really dirty items so cannot comment on stain removal. People said they get stinky, but the manual says to wipe off the door and the seal between loads...DUH!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    great washer, only a couple drawbacks

    Posted
    Ricky
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I like the washer a lot! The load size is great, the spin is wonderful, and it seems to clean well. The recommendations that I would have for improvement would be: Fix the dispenser drawer so it doesn't always leave water (sometimes even soap left behind) after a wash; make the door changeable because just the one side opening choice isn't good for my set up situation; and you could make the alarm louder-even on HIGH I don't hear it from my basement unless the rest of the house is totally quiet.

    I would recommend this to a friend