Main Content

Customer Ratings & Reviews

LG - 4.5 Cu. Ft. 12-Cycle Front-Loading Smart Wi-Fi Washer with 6Motion Technology - White-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 515 reviews

93%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Filter:
Page 1, showing1-20 of 515 Reviews
  • Rating: 5 out of 5 stars

    Love my new LG FL washer & dryer!

    Posted
    RitaP

    Had to replace 12 year old LG FL washer & dryer. I was hesitant to buy the same ones but all the other brands are too deep for my space. The Best Buy sales manager told me they have made big improvements since my old model (WM2077CW) and he was right! These are awesome!!! {WM3700HWA & Dyer DLEX3700W} My clothes are so clean & the machines are super quiet! I thought the WiFi option was completely unnecessary but it’s actually helping me stay on top of things by reminding me to “please unload the laundry”. The steam clean option is wonderful and I’ve cleaned all our towels and sheets (it does take longer so I probably won’t do this every time but hoping it will help with kids allergies) & the brightest white with steam setting got all the mud stains out of daughters white jeans. The speed wash is only 15 minutes and worked well for a small load! The steam option on the dryer worked great to refresh dance costumes without having to wash them, they came out smelling great after just 10 minutes. I asked for advice on how to keep away the mold this time and it was recommended to use powered detergent only and hot/warm water as much as possible. Gain original powder is working well and smells great. Also there is a tub clean cycle which my older one didn’t have, and the door will stay open where you place it (the old one was either wide open or closed which is a NO for a FL). I almost forgot; the display panel is easy for me to read & I don’t agree with the negative reviews on that. Happy washing! I love my new machines!

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Beats up clothes

    Posted
    Librarian
    • My Best Buy® Member

    I purchased this from BB based on C R recommendation. It was rated excellent for Reliabililty, Washing Performance, and Energy and Water efficiency. It was only rated Good for Gentleness. I thought that gentleness would not matter much, but I learned my lesson. This machine uses very little water (only wets clothes after a long period of tossing them in a cup of water; there is never any free water in the drum). It apparently depends upon the action of clothes rubbing against one another to clean them. Between that and the extreme extraction it actually ruined 3 pairs of my husband's work slacks. I called today to exchange this for a Samsung that is rated Very Good for gentleness. I have learned my lesson, and now realize that gentleness is a valid concern in washing. It beat his pants up so badly that they are full of hard to remove wrinkles and we cannot find the permanent crease in the front of each pant leg. I previously had a Kenmore Elite front load washer for 16 years and was pleased with its performance, until it broke down and I decided that between the cost of repair and the likelihood of another repair need occurring due to the age of the machine I would replace it. I now regret having them haul it away. It would have been better to bear the expense of repair, knowing that I had a machine that cleaned well and cared for my clothes. With my previous washer I would wash my husband's slacks and collar shirts then remove them from the washer immediately at the end of a cycle and put them in the dryer and remove them from the dryer without allowing them to sit, putting them immediately on hangers. This method saved us $ as opposed to taking them to the cleaners, and I also felt better about how clean they really were with personal attention. I had a precise and disciplined strategy that served me well for over 16 years, and this piece of junk really threw a wrench into that process. With my strategy, we rarely had to use the iron for touch-ups. With this washing machine every shirt and pair of pants must be ironed thoroughly, resulting in a tremendous increase in the amount of time and effort applied to clothing care.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Cleans like it should

    Posted
    Darien
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I bought this washer after my older Samsung front loader threw a bearing and needed to be replaced. I tried a top load washer but felt that it didn't really wash clothes as well as my previous front loader. We've been using this one for about a month now and overall we really like it. It is nice and quiet and seems to clean clothes well. I tried the steam setting once because that is supposed to help to get clothes cleaner but I honestly didn't notice a difference. It did make the laundry cycle take a lot longer though. A normal cycle is about an hour. The same cycle using steam took a little over 2 hours. I set up the washer with LG's SmartThinq app but I haven't really found anything that is useful about it. Sure it texts me when the washer is finished and you can start a load from the app. But you need to be home to load the washer in the first place so I don't get the point. This machine has a lot of cycles, (probably way more than we will ever need) but it certainly seems to get the job done. The 2 most important things to me in a washing machine is that it works and is quiet. This machine does both.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Pretty Good

    Posted
    Celi
    • My Best Buy® Member

    So I seen, done hours, and days of research, and was afraid that the water being used for these machines weren't going to be enough! The clothes actually did come out clean surprisingly! No oders, and was pretty good at removing stains too. Overall these are pretty good for the price, They also look good in the kitchen, and makes the house look, and feel different like if it's not even my own house I'm walking into! I suggest you try out the diff options, personally I put everything on heavy, and added an extra rinse too, except for the white clothes I used the option seemingly dedicated to the whites. I'm not saying this is te best machine either but it is good, and I honestly would buy these all over again if needed with no regrets at all!!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Over priced junk

    Posted
    Workingmom
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    My first front loader and I will never purchase one again or perhaps it’s this brand and model that ruined it for me. * Do not get energy saving washers, this just means it tries to wash your clothes with as little water as possible. My clothes are hardly wet when cycle is complete which makes me question weather my clothes were ever washed. I did find a way around that which is to place the cycle on HVY SOILED mode but it makes you wonder. *You can’t soak clothes and pre wash even though it has a pre wash soap container. This is not the same as filling your top loaded and letting your clothes soak for hours in a pre wash solution like oxi clean. The wash machine will not soak your clothes at all as it appears it hardley uses water. *My clothes a lot of time smells as if they have been left in a washer for days but it’s not been even hours. * I don’t know why it shows it has WiFi capabilities because it neither comes with direction and it does not link to WiFi. The app has no value. To me this machine works as if it’s a cheap basic model that has no special capability yet it boast it does so much like sanitize and steam. If I could I would return it. I would rather a cheap machine compared to what this over price cheap junk performs.

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      It sounds like we'll need to walk you through how to use your Front Loader. Please head over to our support team via @LGUSSupport on Twitter or you can give us a call at 800-243-0000 so that we can dig into this a little more for you. ^CP LG

  • Rating: 4 out of 5 stars

    Overall no regrets

    Posted
    BBreviewer
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This washer was purchased as an urgent replacement of my Whirlpool Duet Front Loader. The Whirlpool washer lasted 10 years, but the rubber ring became smelly and moldy and could not be cleaned. I chose the LG washer because the rubber ring design is less bulky and is easy to wipe down. I am hoping I will not have the same issue. Overall, the washer works very well. I have no trouble reading the control panel. The washer is quieter than my last one and hardly vibrates. The clothes come out clean and smell nice. The high spin cycle wrinkles the clothes too much, so I use medium for just about everything. My biggest and really only complaint, as with other reviewers, is that the soap/bleach dispensing drawer ALWAYS has water in it after the cycle is complete. I have to remove the drawer and empty/dry it after every use for fear of mold buildup. I also leave the drawer and washer open to prevent this.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good washer with bonus WiFi features

    Posted
    TySmeagol
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This LG washer is a huge step up from the ancient top load Kenmore I replaced. The LG wash/spin cycles are very smooth/quiet and, most importantly, your clothes get very clean. I'm not sure how much the steam feature really makes a difference in terms of deeper cleaning, but It's nice to have the WiFi capabilities and get push notifications to my mobile devices when a cycle is done. Set up wasn't too difficult using the LG app and my home WiFi network. Even the chime played by the LG is a very pleasant little jingle when compared to the gratingly painful buzzer noise made by the washer I retired. I always felt like I lost a round in a game show when a load finished. The LG display can be hard to read and change settings, but it's not a deal breaker. The main dial and physical buttons on the new LG are user-friendly though. I know there are other appliances on the market with touchscreens and other bells and whistles, but it's a washer, right? Overall, I'm pleased with this LG purchase.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Overall a good machine

    Posted
    jls107
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    This machine far out does my old machine, which was a top load whirlpool. I switched to a front load after my old one gave out after 10 years. I wanted a front load knowing it would gentler on my clothes ad use less water. I had little choice then to go with LG, as the depth of my space won't allow me to purchase any other front load brand. Overall I am happy with this washer. It gets my clothes ultra clean and is gentler on them. Those who say this machine is quiet though, I'd love to know where the machine is. Mine is on my second floor and it is not quiet. I get a little vibration and you can hear the machine in most of the cycles but especially on the high spin ones. I suspect that those who say this is a quiet machine or they can't hear it have the machine in the basement or main floor. It is not horrible and I know much of the cause of the noise is because it is on the second floor. So yes after 2 weeks of having this machine I am overall happy with it.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    So far so good... only time will tell

    Posted
    PuffyTummy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Read lots of concerns about the washer shaking too much during the spin cycle but I haven't experienced that at all. Full credit to the installers that did an outstanding job making sure the machine was perfectly level. We still have our last LG washer and dryer in our condo that has had zero problems in the last 10 years. Build quality of the new machine seems just as good as the old one. Only time will tell if the new model is as reliable as the old one. Overall, the machine is quiet, the interface is straight-forward. I haven't used any of the "smart" features yet, so I can't comment on those. Was deciding between this and the newer version and other upgraded models, but this hit the sweet spot as far as features and price. Also love buying from Best Buy... best prices and service. Big Kudos to the Pacific Sales department in Best Buy in Mission Viejo, CA.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    worst touchpad in history

    Posted
    slaxatl
    • My Best Buy® Elite Member

    my first LG W/D with analog displays lasted 15 years and going STRONG still. I recently purchased this model to replace them and will be exchanging them for a different model. why? because you'll only be able to read the touchscreen with a flashlight. LG had *no business* approving it out of its design studio because, when you pay $1K for a top-line model, you expect it to work. you expect to be able to READ the operation prompts. if the panel illuminated it *might* make the model better, but we'll never know because it doesn't light up. does the machine itself work well? of course it does. LG literally rewrote the book on washer-dryers. but this design is a HUGE fail and I urge you to reconsider before making the purchase. find a model that has a legible keypad or look at another brand.

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      Thanks so much for the excellent review. Such detailed information really helps our R&D team understand our customers and what it takes to make you happy. We greatly appreciate the feedback and we are sorry the washing machine's control panel did not meet your expectations. ^CP LG

  • Rating: 3 out of 5 stars

    Not as expected

    Posted
    disappointed

    We were replacing an LG front loader (that I had loved since buying 12 yrs ago). My biggest complaint is the touchscreen panel. In our poorly lighted laundry area, the LEDs are so bright, I can't read the printed options on the panel. I know with time I'll get them down but meanwhile, I'm straining to figure out what I've selected. Really poor design...the old one was much more user-friendly. Also, the smartphone feature might be cool if it worked on my phone...it does not. I often used the gentle cycle on my old washer and it is gone on this newer model. I am not sure we will ever use all the new settings LG has added. LG had a good thing on our old washer and I would have been happy to get the same thing again. However, this washer is quiet, cleans well and fits in a tight space...change the touchscreen panel & I'd be a happy laundress! ;-)

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    WiFi setup iPhone a headache !

    Posted
    Miami
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Lg had terrible instructions for setting up washer on WiFi in SmartThinQ app using an iPhone No help whatsoever from lg. No video help either. iPhone has to be on the same 2.4ghz network washer is using to get on the network. Turn off cellular on iPhone as well. Also make sure mac filtering is not enabled or it won’t work. I had created a guest network previously on 2.4ghz so it was easy to find. My att modem has dual radios 5.0 and 2.4 and washer could not get thru enrollment so I used the guest network which isolated the 2.4ghz. I spent a month scouring the internet and lg social media to no avail. An Att tech who came to check my home WiFi to make sure it was not the problem figured it out in 10 minutes. Lg needs to fix their instructions and have videos help for iPhone users. Very frustrating. I use the app bc I cannot hear the washer from the garage. You can easily dL extra cycles one at a time thru the app. Lg get your act together!

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Touchscreen panel difficult to read

    Posted
    Eric
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This is my 3rd LG washer. Same model and features. The only change this time was changing the dedicated buttons for wash options to a touch screen. The touchscreen appears to be designed to be backlit, as the options are etched in the glass. For whatever reason, they decided not to light the button selections or the text for the selected options. It is really hard to see light grey etched lettering on a black background. When I saw the model in the store, I assumed there would be some sort of lighting, but there isn't. I hate to complain, but this is stupid. The photos don't do it justice as the photos enhanced and brightened the options.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Works ok until it breaks

    Posted
    Anna
    • My Best Buy® Member

    I have owned this washer and dryer set for 8 years. The dryer and This washer is like the boyfriend every girl has at age 17, in love at first leading to only heartbreak in the end. I loved the adorable sounds when it was done, the idea of having an HE washer and dryer. But the dryer never really dried properly, and the washer wa wok until one day I come into the laundry room to see a puff of smoke and the washer has ruined my brand new sheets and the white comforter by cashing burn marks. I quickly call Best Buy, my warranty expired DAYS ago. Ok it says 19 years on the machine... call LG and they tel me that it sounds serious so they will have the exaecruove team call me. I have called back 3 times, each time them assuring me that an executive team member will be calling me back. It’s now been 19 days latter no response. It’s time for me to switch every applicable over to anything other than LG and not from Best Buy.

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      Hi Anna, I hate to hear you have experienced this issue with your washer! This is definitely not what we expect of our products or customer service. Please reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so that we can get this resolved for you. ^EJ LG

  • Rating: 4 out of 5 stars

    So Far, Its' Been Good

    Posted
    sueh
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Writing a review for something I've had for less than a month isn't easy.........but here goes. I love its' large capacity. I can wash a lot more items at one time with this machine than my previous Maytag that I had for 14 years. This means I have less loads to do. The only problem I've had so far has been when I washed some sheets a mattress cover. The error message UE appeared when the machine stopped so after looking it up in the manual, I found that I had to manually redistribute the items in the machine. I never had this happen with my old machine. This machine is also extremely more quiet than my previous washing machines. I'm little disappointed that the clear part of the door doesn't dry easily; I've left it open to get it to dry. Again, this wasn't a problem with my Maytag.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good, but network feature not nessassary

    Posted
    renaisuru
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    comparing this to my older model, this is higher priced. the wifi connectivity option is a very nice gimmick. at first its cool to use but doesnt really become useful, example, you load your cloths in, then set the remote option and go to your phone to finish the settings; being notified through my phone is nice that the laundry is done, but setting remote isnt necessary for this feature to be turned on, also not really worth the added cost since its not really multi user as in the washer and app dont know whos laundry is being washed and will just notify whoever has the app setup on their phone. imo too expensive, i should have gone with the ~$500 ish option. but it is way way quieter than my old washer and i wanted to check out how useful the network features are.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great little washer

    Posted
    Speechie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This machine was my second choice because my laundry space was not large enough for a 9500. I needed a washing machine quickly, and was prepared to feel ho-hum about this machine. I had a Bosch before that I wasn't crazy about, but so far, I DO LIKE this machine It is quiet, efficient, and cleans the clothes well. I have had no problems with brushing up against it and then needing to start the cycle all over -- and I have done so several times. For those that have had problems being able to see the screen clearly because it is not completely backlit, I can see it and what's on it quite well. However, I have a very well lit laundry room. If the laundry lighting is not bright, maybe this could be the problem.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Midrange Front-Loader

    Posted
    dlw01sa
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Replaces a previous front load washer where the main tub bearing failed. Reliability rating steered me towards LGs products. So far very happy with this washer. It's cabinet dimensions are a little smaller than other washers in this capacity range. This is very welcome in our small laundry room. One noticeable improvement in washing is how this machine handles bed linens. Our previous washer always balled our base and top sheets into a big lump. This machine does not seem to do that, leading to better cleaning and fewer out-of-balance conditions. I agree with other reviewers that the display panel could use a redesign to make it more readable, however, I think this is only an issue in dimly lit rooms. We don't have any problems in our well-lit laundry room.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Replaced my Whirlpool Duet

    Posted
    BuckeyeFan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    My Whirlpool Duet front loader bit the dust after 6 years. Unfortunately washers these days come with some much electornic hardware & gadgetry (this LG unit has wi-fi), it's usually the motherboard or electronic components that go bad before the mechanical function of the washer itself. I've bought LG appliances in the past; this washer seems to do a pretty good job w/ getting our clothes clean and extracts much of the water to cut down on dry time. It's still to early to tell if the LG will die a premature death, but I'm told the new norm for washers is 6-8 years. It's highly doubtful I'll get 15 years out of this LG washer, so temper your expectations.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Washes well but needs more legible details please

    Posted
    Lshopper
    • Verified PurchaserVerified Purchase

    It took me a while to figure what my washer could do and how to accomplish on how manipulate to get the results that I wanted. I bought this in a hurry when my old washer broke down and I had too many other things to take care of to figure out what I needed, so, I bought the Consumer Reports Best Buy. The Manuel on line gives minimal information, the black background panel with some of the controls are hard to read, the lighted dial gives broad indications and I had a hard time figuring how to put the controls on my iPhone (had to get tech help). Found out I don't need the wifi controls.

    I would recommend this to a friend