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Customer Ratings & Reviews

LG - 4.5 Cu. Ft. 12-Cycle Front-Loading Smart Wi-Fi Washer with 6Motion Technology - White-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 448 reviews

93%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-3 of 3 Reviews mentioning:
set up
  • Rating: 4 out of 5 stars

    Appliance great Best Buy installation shoddy

    Posted
    pdphillips
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    looking for quiet mid sized stack unit for condo. Has been quite good so far except installers were lazy putting units too close to wall with plumbing and did not install dryer venting correctly. Recommend getting appliance from another source

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Completely incompetent installers

    Posted
    Theton
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    First installers said they couldn't install until we obtained a washer drain extension. They left the washer dryer in my daughters bedroom. Days later the second set of installers couldn't install without a flexible dryer hose left without a solution saying they couldn't install the washer and didn't offer to come back. We then contacted a capable plumber who installed the washer and dryer without any additional equipment in 30 minutes! No idea why Best Buy advertises they offer specialty installation

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    WiFi setup iPhone a headache !

    Posted
    Miami
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Lg had terrible instructions for setting up washer on WiFi in SmartThinQ app using an iPhone No help whatsoever from lg. No video help either. iPhone has to be on the same 2.4ghz network washer is using to get on the network. Turn off cellular on iPhone as well. Also make sure mac filtering is not enabled or it won't work. I had created a guest network previously on 2.4ghz so it was easy to find. My att modem has dual radios 5.0 and 2.4 and washer could not get thru enrollment so I used the guest network which isolated the 2.4ghz. I spent a month scouring the internet and lg social media to no avail. An Att tech who came to check my home WiFi to make sure it was not the problem figured it out in 10 minutes. Lg needs to fix their instructions and have videos help for iPhone users. Very frustrating. I use the app bc I cannot hear the washer from the garage. You can easily dL extra cycles one at a time thru the app. Lg get your act together!

    I would recommend this to a friend