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Customer Ratings & Reviews

LG - 4.5 Cu. Ft. 12-Cycle Front-Loading Smart Wi-Fi Washer with 6Motion Technology - White-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 446 reviews

93%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-6 of 6 Reviews
  • Rating: 2 out of 5 stars

    Beats up clothes

    Posted
    Librarian
    • My Best Buy® Member

    I purchased this from BB based on C R recommendation. It was rated excellent for Reliabililty, Washing Performance, and Energy and Water efficiency. It was only rated Good for Gentleness. I thought that gentleness would not matter much, but I learned my lesson. This machine uses very little water (only wets clothes after a long period of tossing them in a cup of water; there is never any free water in the drum). It apparently depends upon the action of clothes rubbing against one another to clean them. Between that and the extreme extraction it actually ruined 3 pairs of my husband's work slacks. I called today to exchange this for a Samsung that is rated Very Good for gentleness. I have learned my lesson, and now realize that gentleness is a valid concern in washing. It beat his pants up so badly that they are full of hard to remove wrinkles and we cannot find the permanent crease in the front of each pant leg. I previously had a Kenmore Elite front load washer for 16 years and was pleased with its performance, until it broke down and I decided that between the cost of repair and the likelihood of another repair need occurring due to the age of the machine I would replace it. I now regret having them haul it away. It would have been better to bear the expense of repair, knowing that I had a machine that cleaned well and cared for my clothes. With my previous washer I would wash my husband's slacks and collar shirts then remove them from the washer immediately at the end of a cycle and put them in the dryer and remove them from the dryer without allowing them to sit, putting them immediately on hangers. This method saved us $ as opposed to taking them to the cleaners, and I also felt better about how clean they really were with personal attention. I had a precise and disciplined strategy that served me well for over 16 years, and this piece of junk really threw a wrench into that process. With my strategy, we rarely had to use the iron for touch-ups. With this washing machine every shirt and pair of pants must be ironed thoroughly, resulting in a tremendous increase in the amount of time and effort applied to clothing care.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Overrated

    Posted
    Hawkeye
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    This was my third attempt at getting an LG washing machine that wasnt defective. This one squeaked incessantly when in the spin cycle. This was a front load, which I traded for after two LG top loads had major issues w/ balancing loads and having to reset constantly...two exact same top load LG washers w/ the EXACT same problems and these were TOP rated.

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      Hello and thank you for reaching out. I hate to hear you are having issues with the washer you recently invested in and I can understand the frustration. If there is anything we can assist you with, please feel free contact us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you. ^AB LG

  • Rating: 2 out of 5 stars

    Good washer but didnt deliver on advertised WIFI

    Posted
    MadGreek
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Washed clothes well, including a steam cycle. However, it was advertised that you could start with WIFI via your tablet or phone or via a Amazon Alexa prompt. You could use wifi only if you press for 3 seconds a button on the washer, and Amazon Alexa not yet enabled.

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      If you're in need of some guidance with using your washing machine, please head to our support page at @LGUSSupport on Twitter or you can give us a call at 800-243-0000 so a specialist can help out. ^CP LG

  • Rating: 2 out of 5 stars

    Good washer but come dirty and small damages

    Posted
    zsha
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The condition of LG washer is reasonable, the delivery was on time. Although it was open box, the expectation was that it would arrive clean, where small damages would be fixed.

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      Thank you for your feedback, it is very important to us. If there is anything we can assist you with, please feel free to reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you. ^AB LG

  • Rating: 2 out of 5 stars

    great washer with Unreadable control panel

    Posted
    Tazmo
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Unreadable control panel makes a great washer only fair, LG needs to fix this, add a backlight or something to make the panel readable .

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      We appreciate your feedback regarding the design of the control panel and it needing back-lighting. We will pass your feedback to our design team for consideration. If you are in need of any assistance, have questions, or would just like to see our helpful tips, check us out on Twitter @LGUSSupport Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP LG

  • Rating: 2 out of 5 stars

    Good Features but had issue

    Posted
    Sachin
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    We just got this machine 3 weeks back and its soap dispenser was not working properly. However since it was in warranty Best Buy replaced it and it is working fine for now.

    I would recommend this to a friend

    • Brand response

      LGAnswers

      We are sorry to see you had an issue with the soap dispenser on your front load washing machine but are glad to see it has since been replaced and is now working. If you need assistance, do not hesitate to connect with us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP LG