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Customer Ratings & Reviews

LG - 4.5 Cu. Ft. 12-Cycle Front-Loading Smart Wi-Fi Washer with 6Motion Technology - White-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 446 reviews

93%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-12 of 12 Reviews
  • Rating: 3 out of 5 stars

    Not as expected

    Posted
    disappointed

    We were replacing an LG front loader (that I had loved since buying 12 yrs ago). My biggest complaint is the touchscreen panel. In our poorly lighted laundry area, the LEDs are so bright, I can't read the printed options on the panel. I know with time I'll get them down but meanwhile, I'm straining to figure out what I've selected. Really poor design...the old one was much more user-friendly. Also, the smartphone feature might be cool if it worked on my phone...it does not. I often used the gentle cycle on my old washer and it is gone on this newer model. I am not sure we will ever use all the new settings LG has added. LG had a good thing on our old washer and I would have been happy to get the same thing again. However, this washer is quiet, cleans well and fits in a tight space...change the touchscreen panel & I'd be a happy laundress! ;-)

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Touchscreen panel difficult to read

    Posted
    Eric
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This is my 3rd LG washer. Same model and features. The only change this time was changing the dedicated buttons for wash options to a touch screen. The touchscreen appears to be designed to be backlit, as the options are etched in the glass. For whatever reason, they decided not to light the button selections or the text for the selected options. It is really hard to see light grey etched lettering on a black background. When I saw the model in the store, I assumed there would be some sort of lighting, but there isn't. I hate to complain, but this is stupid. The photos don't do it justice as the photos enhanced and brightened the options.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    I love the washer it vibrate out of control

    Posted
    Vibration
    • My Best Buy® Elite Member

    We purchased this washer and three days we complained about excessive vibration. BestBuy folks came by and stated the washer is defective. They replaced it few days later but the vibration continues. As I am reading more online, it appears that the washer might need leveling. And I am not that wrench-savvy to do it myself. I am afraid to call BestBuy again and instead of leveling it, they will declare it again as defective. Why Geek Squad folks install washers and leave without testing it with small loads? This really frustrating. Other than that the washer is great.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Great washer but...

    Posted
    Karen
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    The washer works great. Installers tried twice to set u internet but no dice. Also the screen on the front is a crime. Who let this thing pass initial drawings? Screen cannot be read without a flashlight - anytime! There is no backlight and that is just unbelievable! Fire the person that approved this! But like I said - the washer works great - as long as you have a flashlight to set it up!

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      I hate to hear that the lack of back light is causing you issues. If we can do anything to assist , please contact us on the phone at 1-800-243-0000, online on Facebook https://www.facebook.com/LGUSSupport , or Twitter @LGUSSupport. We look forward to hearing from you. ^BH LG

  • Rating: 3 out of 5 stars

    LG - 4.5 Cu. Ft. 12-Cycle Front-Loading

    Posted
    mwallick
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    My only complaint with this washer is the compartment that holds the detergent and/or bleach and softner. there have been times that it vibrates open and I have not been in front of it when it happens, so I am not sure when during the cycle it happened. I don't think it should ever open by it's self. Also if I wash a small load at the end of the cycle the detergent tray is full of water and I have to take it out and empty it to put detergent in for the next load.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Hard to read

    Posted
    Ivr4
    • My Best Buy® Elite Member

    The printing on the control panel of the LG wm3700h*a washer and dryer is extremely hard to read. Gray writing on a black back ground with no back lighting. Over looking the basic part of how one operates the machine makes me think there must be other examples of laziness or short sightedness in designing the machine. Very poorly designed

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      Hi and thank you for reaching out! I hate to hear you were not satisfied with your washer's control panel! I will be happy to pass this information on to our research and development team . If we can assist you in any way, please reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you to assist you further. ^EJ LG

  • Rating: 3 out of 5 stars

    cleans clothes really well

    Posted
    washerwoman
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    Great washer, as far as getting the clothes clean, but really hard to use. I need reading glasses and a flash light to see the control screen. So far, I have not figured out how to fine tune the settings. For instance, how do I get cold ( or hot) water if I want a "normal" wash? I would like a little more control!

    I would recommend this to a friend

    • Brand response

      LGAnswers

      Thank you for your feedback, it is very important to us. I hate to hear you were dissatisfied with the functionality of the washer you recently invested in. If there is anything we can assist you with, please feel free to reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you. ^AB LG

  • Rating: 3 out of 5 stars

    Nice features for a washer

    Posted
    Doc310
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Maintenance is a problem overall. Intake valve cleaning is a pain unless you're a contortionist. Be sure to have a mirror as well because your not moving it away from the wall on your own. The debris valve at the bottom was designed for a 3 inch bucket, call Lilliputians for assistance.

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      Happy to hear you're satisfied with the washer and its features. I appreciate the feedback needed to provide detailed information to help better understand the unit after purchase. I do appreciate your feedback on this matter, If in need of any support or assistance reach out via Twitter at @LGUSSupport or Facebook: https://www.facebook.com/LGUSSupport. Thanks! ^ CS LG

  • Rating: 3 out of 5 stars

    Not too pleased at this time.

    Posted
    Coco4444
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    I bought my washer in March. At first I loved it and about 2 weeks later the tumbler/basket is out of balance. It sounds like a freight train. At this point I’m waiting for an LG repair tech to come out.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    So so

    Posted
    Mindy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I am happy with the purchase, it save water but the clothes not clean , when finish wash the clothes still dry , I feel like never wash

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    It has a funny smell

    Posted
    Steve
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus Member

    You have to leave door open after use, because it leaves a funny smell in the machine. I wish that I would have tried the top loader

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Not as good as I hoped

    Posted
    jerd
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    The washer is ok, not as good as the Samsung I replaced it for.

    No, I would not recommend this to a friend