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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1225 reviews

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Rating by feature

  • Capacity

    Rating 4.8 out of 5 stars

  • Dry Time

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers appreciate the 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower's quiet operation, ease of use, and efficient cleaning performance. Many also highlight its space-saving design and large capacity despite its compact size. While some found the unit heavy and installation challenging, the positive feedback on its functionality and features outweighs these concerns. The app integration, while useful for some, is a point of contention for others.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 1,225 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    We've graduated to a new Century of appliances!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine is very smart, which makes it very easy to use. Washing is no longer an unwanted chore. Clothes are cleaned properly and safely. Preserving materials of fabric

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    AWESOME LG STACKABLE!!!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned my LG front load washer/dryer for almost a month now and I LOVE IT!!! I have a space issue. It was either knock a wall out or get a stackable which I did. I save on water now as the washer agitates the load prior to adding water. It weighs the load to know how much water to use. Also, when I would go to wash my king size sheets, I would have to do two loads as the set would not all fit in the washer. Not anymore. They all fit! Same goes with clothes as well. So, I have eliminated loads to be washed. The washer does not leave water in the drum as some of the reviews I have read said it did. I love how you can change the wash/dry cycle settings to what works for you. The washer cleans so well. The dryer works great as well. It gets the clothes, etc. dry and you can also set the dryer options to where you want. Both units play a cute tune when the loads have finished. I just love everything about the LG stackable washer/dryer. If you are looking to buy this unit I would highly suggest it!!!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    LG Electric Dryer Washtower

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Roomy & Quiet. Takes longer than expected for towels & bed sheets, though. Fairly pricey!

    I would recommend this to a friend
  • Pros mentioned:
    Space saving

    Rated 5 out of 5 stars

    Washtower heaven

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am loving my new wash tower, it has given us tons of extra space in our laundry area and works amazingly. I love how much dog hair this thing can pull from clothes, towels, etc. Having three dogs and one being a crazy furball, this thing is making life much easier. I love the dark color(white is so overrated) and am enamored with the features carrying over from washing to drying. Ive never had a front load washer before but always heard they wash better, and this is definitely a dream at that! We have upgraded all of our appliances to LG and are very happy with them all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The true smart choice

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my washer dryer. You hear horror stories and that these are not good purchases however we have had ours for almost a year now an she holds up very nicely. So much more room in our laundry area and she cleans, drys a washes herself just fine! Honestly this is the smarter choice because the side by sides are such a hassle plus takes more space up while all you have to do is toss it up a move on. Self cleaning is amazing an all the smart phone capabilities are nice as well including the lullaby instead of an annoying beep that aggravates you every time you hear “laundry is done” oh it washes king size fluffy comforters and dog beds with toys JUST GREAT! Although when drying I recommend putting the comforter on time dry the sensor in bedding doesn’t sense the inside that crumbles up.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    Love this unit!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we absolutely love this unit!! It allowed us to move the laundry up from the basement with the limited space we had to work with upstairs. It runs so quiet we can sit at the kitchen table right next to it while it's running without issue and it's the best looking washer/dryer set you'll ever see! two thumbs up!!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Fantastic, quiet WashTower!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The LG WashTower is perfect for our small closet space! We looked for a large capacity washer and dryer that was compact in overall dimensions, and found this. It is extremely quiet while running and gets our clothes very clean. Very happy with this purchase!

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thank you for taking time to review this product, Stephanie. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions, please reach out to our support team on Facebook at @LGUSSupport. ^Jovelyn LG

  • Rated 5 out of 5 stars

    Good appliance; terrible customer service response

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer and dryer is awesome. Did about 20 kids of laundry in a 24 hour period. Appliance amazing. The delivery from Best Buy not so much. Delivery guys were great and got it in no problem. Issue was someone hooked up the dryer cord incorrectly leading it to ground out, spark in my face, shock me, and melt my outlet. Was given a corporate number at best by to resolve the issue. They did nothing. For all who are wondering I have a king size medium warmth down comforter - fit fine In the 4.5cuft washer and washed and dried no problem I have an oversized king down comforter 10’x10’ that did fit without forcing it but just looking it was too much for the washer. If you are looking to do Something that size you will need to step up to the studio with the 5.0 washer and see if it fits better or just go to the laundromat for that.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level, Overall performance

    Rated 5 out of 5 stars

    Lg stacked washer and dryer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very sleek looking and very quiet. Love the control placement. Easy to use.

    I would recommend this to a friend
  • Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Wash tower

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my wash tower I just hope I don’t have to move because it is very heavy lol

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    LG New WashTower

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was a little hesitant to purchase this as am a bit concerned on all the technology that could go wrong. So far, the product has exceeded our expectations. It is extremely easy to use, very quiet when in operation. It's a very smart combo...smarter than my husband and I.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Size

    Rated 4 out of 5 stars

    convenient, quiet; good delivery

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Middle access buttons are convenient. Replaced Samsung set that came w/ townhome purchase. Sorry Samsung, your TVs are great, but definitely not W/D sets. This LG set is so much more quiet & compact (w/same volume as the former 2 pc set). Like 15min quick wash. Best Buy Geek Squad delivery is head & shoulders above recent post-Covid19 Home Depot experiences.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Dream Washer and Dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these machines. Easy to use, hold a tremendous amount of laundry, including a queen duvet and everything comes out beautifully. They don't take a lot of space in my small laundry closet and I have plenty of storage left.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Space saving

    Rated 5 out of 5 stars

    LG WASHER DRYER

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spacious on the inside and efficient. I love the way its opened up my laundry room because it takes up less space. Great product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great machine

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this unit it’s perfect for the closet, smart wash cycles save on water and electric

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Space saving

    Rated 5 out of 5 stars

    Yes!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, I love it. I have always wanted stackables for the space saving, but never could because I’m short and can’t see the dryer controls. Having the controls in the middle is a great idea. I’m very happy. It’s also very easy to use and works great. Clothes are fresh and clean.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Washer dryer combo.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife and I love how compact they are and yet hold lots of laundry. They actually hold more than our old washer and dryer that were stand alones. We bought them so we would have more room in our laundry room to put up a table.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great machine, Just be sure to measure everywhere

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the system. It even knows what settings to use on the dryer based on the wash you are about to move over. Great upgrade in washing volume from our last system, yet still only a couple inches larger in total size. Great investment! One issue we encountered upon delivery is that you will need a 4 man team if you have more than 1 flight of steps to take this up. they only sent 2 men and could not delivery the first two attempts. Additionally, make sure to measure all doorways that this machine will need to go through to reach its final destination. We didn't realize 1 doorway was 2 inches smaller than the rest, which meant we needed to remove a piece of the door jam to fit it through to its final home in our house.

    I would recommend this to a friend
  • Pros mentioned:
    Space saving

    Rated 5 out of 5 stars

    LG ThinQ

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From going on a year without a washer and dryer I would definitely recommend getting one of these for a smaller space! I absolutely love this washer and dryer.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great Reliable Products that work as advertised!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second one, I now have an electric version and a gas version and they both work fantastic. These units are full size and can handle bedding with ease. Perfect for small space applications while needing full size washer and dryer.

    I would recommend this to a friend