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Customer reviews

Rating 4.6 out of 5 stars with 2682 reviews

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Rating by feature

  • Capacity

    Rating 4.8 out of 5 stars

  • Dry Time

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers appreciate the 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower's quiet operation, ease of use, and efficient cleaning performance. Many also highlight its space-saving design and large capacity despite its compact size. While some found the unit heavy and installation challenging, the positive feedback on its functionality and features outweighs these concerns. The app integration, while useful for some, is a point of contention for others.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 2,682 reviews
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Awesome Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The overall experience of this setup is awesome so far. The controls are a really nice position for my wife, which was a big reason why we got it. We have used the stacked washer dryer sets with the controls on the top of the units and they were out of reach without a step stool. Also this thing is really quiet and cleans and dries really well. The one issue I had was the glass door front was damaged on my first unit due to poor handling but I am getting my replacement soon.

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency, Noise level

    Rated 5 out of 5 stars

    Looks, Cleans, Steams and Dries Great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this unit because it is in the garage at our home in Florida. It is very space-efficient, leaving room for the laundry basket and folding table. It is very quiet . . . surprisingly so. We did five loads of laundry the first day it was installed. The clothes were well-cleaned using the regular wash cycle. Drying was complete and didn't take as long as I thought it might . . . the washer spins out most of the rinse water before finishing its cycle. We used the steam feature for a new bed skirt, and it worked perfectly. This is a very attractive unit, and it works extremely well. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Efficiency, Noise level

    Rated 5 out of 5 stars

    Love our new washer and dryer set

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the stackable washer and dryer. It’s quiet and easy to use. Takes up a lot less space than our older model. You can also customize your desired user setting.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Beat purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    smart looking, easy to use, space saving . works perfect for our laundry room . Like the smart wash as it takes the gest work out of how long to run on small loads

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency, Noise level

    Rated 4 out of 5 stars

    It’s weird how much I love this thing!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tower is FANTASTIC! We replaced LG machines so no learning curve. We were having an issue getting something to fit in our laundry “closet.” Seems like everything has grown an inch or 2 over the past 8 years and it was just enough that we would have to take the doors off our laundry room or do some actual small construction to get the regular front loaders to fit. Then low-and-behold we ran across this tower in the store. I was VERY nervous about how loud it would be and the actual workings of the panel in the middle…..it wasn’t plugged in so we couldn’t see how anything worked in the store. But once they delivered this baby I was AMAZED. It’s beautiful and quiet and cleans soooo well. I highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 4 out of 5 stars

    Black Stainless Laundry Center

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had this machine for about a month now and so far it has worked well. Both the washer and dryer do their jobs above what we expected. We only had space for a single machine so this worked perfectly. It is very quiet and the controls are intuitve. Its on the pricey side, but we think its worth the extra costs. It looks very classy. The only issues I have are 1) the doors are permanently hinged on the left side, which may be a serious issue for some, and 2) the washer door sits very close to the floor, making it hard to load without kneeling down. I was told the machine can't be put on a pedestal. Otherwise, I would have given it 5 stars.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 2 out of 5 stars

    Washer not working properly

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought my LG laundry tower 2 months ago, my dryer is working fine but since day one, the washer leaves the clothes dirty, not matter what setting I use or the amount of clothes is put in, there is not enough water getting into the drum for the wash cycle and the rinse cycle seems to be running dry with no water at all, it seems like the clothes are getting a little mist of water, spin and that is it, as a result the clothes are not clean and they are smelly when the wash cycle is done. I called Best Buy, they sent a technician and the technician referred me to the LG support, LG sent a technician and he said he doesn't see anything wrong despite the fact that my clothes are not getting clean. This unit is very beautiful and easy to use but the main function of a washing machine is washing and cleaning the clothes, this one is clearly not doing that for me, so if anyone is listening (Best Buy or LG), I just need this issue resolved, I would hate to get stuck with a 2K "dryer only" tower. Thanks.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette LG

  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Sleek, space age design

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer+dryer is the most beautiful thing in my house, even more beautiful than my wife, and my wife agrees. It's very easy to use and very quiet. It's on the expensive side. I'm not sure if it's worth the added cost, but it is the only washer+dryer that would fit in the space we had available.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best Washer/Dryer Combo Ever!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this washer and dryer! It cleans my clothes extremely well, does a fantastic job at separating lint, and very easy to clean! I also love all the washing and drying settings.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer and dryer/ space saver and very quiet and easy to adjust cycles and settings. The finish is nice looking and easy to clean.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Best stackable washer/dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer/dryer is amazing, full size easy to use and very good looking. It has all the cycles and options you could want. We love it, makes our life so much easier!

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency

    Rated 5 out of 5 stars

    You get what you pay for...

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First impressions, this is just a beautiful set. Our previous set we got used from my son and while it worked fine, was just getting old and we thought we would splurge. Very happy we did. Oddly there are not that many options for stackable washers and dryers. Guess this set up is not as popular? Being stackable though, the set takes up so much less space, love that part. I also plan to build it into a wall, so this set up will work out very nice. Bestbuy delivered it free and took it downstairs into the basement. So glad they did, I sure would not want to do all that. The delivery person also went over some things, he seemed to know the unit. It comes all assembled. You just need to remove a couple shipping bolts, hook it up an it's ready to use. Of course the dryer has a water hook up, so I did need to get a splitter and extra hose, no big deal, I knew that. Has Worked almost perfectly from the start. While it has worked well, as I said it is almost perfect. The only small issue I have is the dryer. It is a smart dryer, so it decides when your clothes are dry. Seems like a good idea, and an energy saver, but I find that some times the clothes do not always all get completely dry. You can feel some to be slightly damp. Not wet, just very slightly damp. You can try running it again, but it will just decide the clothes are dry and be done. Maybe runs for a minute or so. I always turn the heat setting as far up a it goes, and can not see any other setting, so guess that is the tiny flaw in the dryer. Not terrible, just trying to be detailed. Also, I rarely use the refresh feature, think that is what they call it, with the water hook up for the dryer, so not sure how to use that. It's not easy to figure out. Small thing though. Only other concern is, if it ever breaks, how expensive it will be to fix. But when you get fancy stuff, I guess that is part of the deal? Fingers crossed I won't have any issues. Put plenty of loads through it so far and no problems. Overall, we do love this unit. It is beautiful and works great. Would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    My Clothes Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fit in a cuboard, leaving a lot of valuable space , Quiet and simple to use, Should have this a long time ago, ideal for small houses.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size

    Rated 5 out of 5 stars

    Absolutely perfect

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect stackable washer/dryer combo for apartments and full size house, the machine quite and user friendly, and the additional smartphone app makes it even easier to use.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    Super happy with this new tech!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have owned this unit for 3 weeks now and cannot be more pleased! The stacked feature gives us much more room. Both washer and dryer can handle big loads. The tech is super sleek and best of all…it is soooo quiet compared to our old machines. I feel like I finally have a machine that helps me do laundry! Scheduling and delivery were a breeze and the installers were fantastic! One note of caution, this unit comes already stacked. When we saw it were a bit worried it wouldn’t get down to the basement. But our expert installers made it happen. So happy I made this choice!!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Noise level

    Rated 5 out of 5 stars

    ThinkQ is 21st Century Wonder!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washer and dryer unit from LG. Quiet and efficient. It has made all the positive difference in tackling the laundry mountain in our home because of its large capacity for laundry loads. Thank you LG for designing this wonderful tower unit to fit in small spaces for people like me that live in a condominium and have to deal with small capacity washer and dryer that did not perform with the excellence of the LG washer and dryer tower!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Great looking setup. Easy to use.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful setup, runs quiet. Most of the noise you hear from it is water. The only complaint is the dryer vent is directly over the water inlets, and close enough where the hoses get in the way of the vent hose. Why don’t they make these thing to sit closer to the back wall?

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Jovelyn LG

  • Pros mentioned:
    Ease of use, Efficiency

    Rated 5 out of 5 stars

    Hard Working and Good Looking

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use. Looks Great and preforms very well. This tower makes doing the laundry something you look forward to. I’m glad we picked this model.

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency, Noise level

    Rated 5 out of 5 stars

    Best washer/dryer combo ever!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new machine! It cleans and dries quite well, it is so quiet (!), and it’s small footprint gives so many options for space!

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Washer/dryer all one unit

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the size of both washer and dryer AND it’s one piece!! Was fairly easy to install. Love it would buy again

    I would recommend this to a friend
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