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Customer reviews

Rating 4.6 out of 5 stars with 2764 reviews

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Rating by feature

  • Capacity

    Rating 4.8 out of 5 stars

  • Dry Time

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers are delighted by the minimal noise level, overall performance, and ease of use of the 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence. Many appreciate its space-saving design and full-size capacity, making it suitable for smaller spaces. However, some customers have noted concerns regarding the unit's weight, installation process, and price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 22 Showing 421-440 of 2,764 reviews
  • Pros mentioned:
    Noise level, Overall performance, Space saving

    Rated 5 out of 5 stars

    The tower of power!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This LG tower is fantastic. It saves space by having the units stacked. It's quiet, efficient and has tons of features.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Sleek, space age design

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer+dryer is the most beautiful thing in my house, even more beautiful than my wife, and my wife agrees. It's very easy to use and very quiet. It's on the expensive side. I'm not sure if it's worth the added cost, but it is the only washer+dryer that would fit in the space we had available.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great washer and dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good space, saving washer and dryer. Plenty big washes the clothes. Great you can even listen to music if you want while your clothes are being done. I love the sound it makes you could leave it on or off we’re leaving it on so you can download the app. You don’t have to download the app, but you can download the app and it’ll tell you when your wash is done and Your drying is done. only thing I don’t like is that the washers on the bottom and not the top I’d rather it have been on the top but that’s fine. It works great. It does what it’s supposed to do and alert you when something‘s wrong or is done again you can have the music on or off.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 2 out of 5 stars

    Washer not working properly

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought my LG laundry tower 2 months ago, my dryer is working fine but since day one, the washer leaves the clothes dirty, not matter what setting I use or the amount of clothes is put in, there is not enough water getting into the drum for the wash cycle and the rinse cycle seems to be running dry with no water at all, it seems like the clothes are getting a little mist of water, spin and that is it, as a result the clothes are not clean and they are smelly when the wash cycle is done. I called Best Buy, they sent a technician and the technician referred me to the LG support, LG sent a technician and he said he doesn't see anything wrong despite the fact that my clothes are not getting clean. This unit is very beautiful and easy to use but the main function of a washing machine is washing and cleaning the clothes, this one is clearly not doing that for me, so if anyone is listening (Best Buy or LG), I just need this issue resolved, I would hate to get stuck with a 2K "dryer only" tower. Thanks.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette LG

  • Pros mentioned:
    Ease of use, Noise level

    Rated 4 out of 5 stars

    Great design!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek design, easy to use and gets the job done! Very quiet compared to my old washer and dryer. I recommend this product

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level, Space saving

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer and dryer/ space saver and very quiet and easy to adjust cycles and settings. The finish is nice looking and easy to clean.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Excellent Stackable Washer & Dryer

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this stackable washer & dryer. Very easy to set up and use. I love that it is quiet and has memory settings. I bought this for my business but would consider purchasing one for my home as well. I highly recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this machine! Easy to operate and it picks the best cleaning for clothes and time durations. Doesn't overheat dry clothes or lets meldew if stop early .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG- Life is Great laundry tower unit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service from salesperson Michael and both store managers. The unit was an out-of-box item that I purchased. I was not looking, but the price was right and I am extremely pleased with my purchase. I would highly recommend this unit and the Muncie store. This product surpassed my expectations with how efficient it is. I like the smart features that communicates load information from the washing machine to the dryer. I am looking forward to connecting to my home network to explore other smart features.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Love my LG fontloader washer and dryer

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was is perfect for apartment living as it fits perfectly in the small space provided, while effectively washing large loads.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance, Size

    Rated 5 out of 5 stars

    Best stackable washer/dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer/dryer is amazing, full size easy to use and very good looking. It has all the cycles and options you could want. We love it, makes our life so much easier!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Space saving

    Rated 5 out of 5 stars

    LG WashTower, and excellent choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The LG WashTower is an elegant washer / dryer piece of equipment. It is quiet and does a great job cleaning clothes. The space saving aspect of the machine is appreciated and not reaching for controls like most stack set up is really nice. The washer and dryer tubs are full size, so there is no compromise in what they can hold compared standard side by side units. Best Buy did a great job delivering, hauling away old machines, and installing the WashTower. The installers knew exactly what they were doing and were in and out in not time.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Nice space saving system.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer and dryer works well. I waited 6 months to do this review to make sure there were no problems, so far flawless performance.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best Washer/Dryer Combo Ever!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this washer and dryer! It cleans my clothes extremely well, does a fantastic job at separating lint, and very easy to clean! I also love all the washing and drying settings.

    I would recommend this to a friend
  • Pros mentioned:
    Space saving

    Rated 5 out of 5 stars

    You get what you pay for...

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First impressions, this is just a beautiful set. Our previous set we got used from my son and while it worked fine, was just getting old and we thought we would splurge. Very happy we did. Oddly there are not that many options for stackable washers and dryers. Guess this set up is not as popular? Being stackable though, the set takes up so much less space, love that part. I also plan to build it into a wall, so this set up will work out very nice. Bestbuy delivered it free and took it downstairs into the basement. So glad they did, I sure would not want to do all that. The delivery person also went over some things, he seemed to know the unit. It comes all assembled. You just need to remove a couple shipping bolts, hook it up an it's ready to use. Of course the dryer has a water hook up, so I did need to get a splitter and extra hose, no big deal, I knew that. Has Worked almost perfectly from the start. While it has worked well, as I said it is almost perfect. The only small issue I have is the dryer. It is a smart dryer, so it decides when your clothes are dry. Seems like a good idea, and an energy saver, but I find that some times the clothes do not always all get completely dry. You can feel some to be slightly damp. Not wet, just very slightly damp. You can try running it again, but it will just decide the clothes are dry and be done. Maybe runs for a minute or so. I always turn the heat setting as far up a it goes, and can not see any other setting, so guess that is the tiny flaw in the dryer. Not terrible, just trying to be detailed. Also, I rarely use the refresh feature, think that is what they call it, with the water hook up for the dryer, so not sure how to use that. It's not easy to figure out. Small thing though. Only other concern is, if it ever breaks, how expensive it will be to fix. But when you get fancy stuff, I guess that is part of the deal? Fingers crossed I won't have any issues. Put plenty of loads through it so far and no problems. Overall, we do love this unit. It is beautiful and works great. Would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level, Space saving

    Rated 5 out of 5 stars

    My Clothes Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fit in a cuboard, leaving a lot of valuable space , Quiet and simple to use, Should have this a long time ago, ideal for small houses.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Great looking setup. Easy to use.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful setup, runs quiet. Most of the noise you hear from it is water. The only complaint is the dryer vent is directly over the water inlets, and close enough where the hoses get in the way of the vent hose. Why don’t they make these thing to sit closer to the back wall?

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Jovelyn LG

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Very well pleased with my LG laundry Tower…

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this LG laundry tower! I had the LG cherry red front loader washer and dryer for 17 years prior to purchasing this unit and had no problems at all. Gave it to my son as it was still working fine. This Lg laundry tower is beautiful in the black stainless, it is compact, stacked and so sleek with the flat control panel. I couldn’t be more satisfied.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hello there! We are so delighted to hear that you love your brand new LG - 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence - Black Steel! We hate to be biased, but it's one of the best in its class! We are reminded by this to keep enhancing our products so we can make life more convenient and fun for you and our consumers. Should you ever need support, don't hesitate to contact us via phone or chat support. The details of these options can be found here: https://www.lg.com/us/support/contact. Enjoy! ~Rita LG

  • Rated 5 out of 5 stars

    New stackable washer and dryer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is great I love that it has a light so I can see the inside f both washer and dryer to make sure all my items have been removed. Its so quiet compared to my last stackable. It plays a little tune when the cycles are done. The only issue we had is our plug is on the ground and the cord was short by just 3 inches to plug it in upon delivery it came with a 6ft standard dryer cord. I had to purchase a longer one from Amazon and have the geek squad back out to change out the cords.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Practical functionality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good looking easy to use. Lots of space for blankets and clothes.

    I would recommend this to a friend