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Customer Ratings & Reviews

Your price for this item is $1,999.99
The comparable value price is $2,699.99

Customer reviews

Rating 4.6 out of 5 stars with 2747 reviews

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Rating by feature

  • Capacity

    Rating 4.8 out of 5 stars

  • Dry Time

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are delighted by the minimal noise level, overall performance, and ease of use of the 4.5 Cu. Ft. HE Smart Front Load Washer and 7.4 Cu. Ft. Electric Dryer WashTower with Steam and Built-In Intelligence. Many appreciate its space-saving design and full-size capacity, making it suitable for smaller spaces. However, some customers have noted concerns regarding the unit's weight, installation process, and price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 78 Showing 1,541-1,560 of 2,747 reviews
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Replacement for GE or Fridgedire stacked unit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very high-quality functions with low noise level. The built in intelligence necessitated added separate electrical outlet.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Great for Narrow Spaces

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I purchased my home, there was a small space in my garage. This set fits perfectly and works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Washer/Dryer Tower Good Purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had the washet/dryer for only a few days but so far so good!

    I would recommend this to a friend
  • Pros mentioned:
    Space saving

    Rated 4 out of 5 stars

    Nice product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smart washing dryer tower with very good cleaning quality. Less noisy, occupying limited space. Happy with product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I like this products

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like LG products. This laundry anf dryer works well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer dryer are amazing! So happy with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome unit

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for the inlaw suite and it fits and installs do easy. Performance is great and can already see a decrease in our energy use. Best of all. No gas! Great features and i can definitely tell the quality difference from our other GE unit in terms of both wash and dry Performance and time.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's the best choice for small apartments. I bought it almost a year ago and I am very satisfied with this purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Glad I bought it

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Now that I am retired, I’ve been getting more familiar with the unit and have actually realized I had not been do longer right. When I first started with the front load and was disappointed with all the wrinkles, but now I know the trick - low heat and smaller loads. Because of the tower I think the washing machine is loud. Other than that, I really like it and the speed. I like that it doesn’t eat up my whole laundry space.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Stackable washer and dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use and with all the bells and whistles! I love it. So happy I purchased it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washes my clothes very well, it looks very nice, I love the light built into the macine

    I would recommend this to a friend
  • Cons mentioned:
    Installation

    Rated 1 out of 5 stars

    Unacceptable customer service

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered a LG washer/dryer for a condo unit which has restrictions on delivery times. The item was delivered and installed damaged (and not during the hours requested). Best Buy has a delivery window of 7am to 7pm. I then scheduled a replacement delivery and they also didn’t arrive at the scheduled time and nor would the install. Delivery only. So I scheduled a third time and they again did not arrive at the scheduled time. Best Buy indicated I needed to reschedule. After 3 failed attempts to get an undamaged appliance delivered and installed, I cancelled the order and requested my credit card be credited back for the purchase amount. Now they tell me that they can’t refund until they receive the item back. I now have to scheduled time for them to pickup but BB is so incompetent and uncaring it may never get picked up. I am sure I would like the undamaged product if I could ever get someone at Best Buy to care enough to do something about this problem. I am at a loss for what to do.

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Jeff. Thank you for sharing your experience with us regarding your LG Washer/Dryer (WKE100HVA) model. We understand how challenging it can be to deal with damaged deliveries and missed installation appointments, especially with specific time restrictions. We strive to provide exceptional services that exceed our customer's needs and expectations. We recommend contacting Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions. Meanwhile, to expedite the resolution, please provide us with your order details and any related information via a private message on social media @LGUSSupport. Our team will assist you in navigating this process and ensure that your concerns are addressed.

      We appreciate your patience and are committed to helping you resolve this issue as smoothly as possible. ^Juvy LG

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Machines

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love It. We went from top load machines to the new LG. It is ver efficient and and cleans well

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Washer and dryer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just bought these for our small laundry room in our little cottage. We love them!

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thank you for taking time to review this product. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions, please reach out to our support team on Facebook at @LGUSSupport. ^Jovelyn LG

  • Rated 5 out of 5 stars

    Mr T

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is powerful...clothes has never been cleaner...the dryer is huge.

    I would recommend this to a friend
  • Pros mentioned:
    Space saving

    Rated 5 out of 5 stars

    Highly recommended

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is very convenient and space saver. I love it. The greatest investment I have ever paid for this year.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2 thumbs up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely perfect!! Preset cycles aren’t as adjustable as I’d like, but overall it’s definitely worth it!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Made a short person happy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Being in the market for a stackable washer dryer and also being short I was left with no choices that would not have required a step stool to reach the dryer knobs. I came across this beauty here at Best Buy. One piece- washer and dryer. The touch screen for both units is located in the middle so I have no problem reaching it. Genius! Works very well. Not being separate pieces either unit crashing will mean buying something else is the only reason it got 4 stars. Got the extended coverage thru geek squad also. Pretty stinkin happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good so far

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Large load size and cleans really well. Was a bit tricky to install

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Cleaning house

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, would recommend it to family and friends

    I would recommend this to a friend