Customer Ratings & Reviews

One of the best stackable washer dryer I've used in a long time.

Overall good set. A little difficult to move alone, make sure to have help.

I bought this stackable washer and dryer. I paid for a new unit and was given a used one. I only ordered this from Best Buy because they assured me that the unit would be delivered before I had to leave Florida to come back home to New York. When I complained to Best Buy and asked for an exchange they were unable to do it before I had to leave. So I’m back in New York and this used unit is sitting in my condo in Florida until I can get back there for the exchange. I believe they sent me this used to unit, hoping that I wouldn’t realize it. The washing machine had water in it, the dryer filter was filled with lint, and there were several scratches on the side. Hopefully I won’t have trouble with the exchange when I can get back to Florida but this will be the last time I trust Best Buy for any future purchases.

Cannot recommend. Delivered on 12/19/2022. Several problems, including 2 leaks. Poor customer service from the LG representative regarding the latest leak (09/28/2023).

within 4 months of purchase the seal broke causing water to leake all over floor.

Very noisy. Very disappointed as description states it's quiet. Maybe I got the exception.

The washer doesn’t drain completely the water when it’s done and the dryer doesn’t dry the clothes, it leaves them damp. Usually need 2 runs for it to dry them. No sure if it’s an installation problem or the machine itself.

Dryer doesn’t dry clothes. Outside of unit gets to 103-104 degrees. Geek squad argues that nothing is wrong with the unit however clothes aren’t drying. Best Buy geek squad recommended I put a bucket of water next to the unit and exhaust into the bucket ?!! That’s how their extended warranty works.

Terrible product. I’ve owned it for less than a year. The glass door of the washing machine shattered mid cycle. There was broken glass everywhere when I opened the door. To make matters worse, LG and Best Buy claim this is not covered by either warranty.

I will never EVER buy anything from best buy again. Bought washer and Dryer on August 2 got it delivered 20 days later and now it is falling apart. They have hung up on me 2 times and NO RESOLUTION what so ever.

This was a showroom unit, which happened to be in an excellent shape. The price was much lower than previous basic model. I got lucky. It’s only been a month, but this unit has done plenty of exercise already. Of course, nothing is perfect - there are more advanced next gen models available now. But at what price? The WKEX200HBA has everything most people need and more. It’s the most praised laundry center of this class. It is quiet, it does the job well. I don’t mind buying high efficiency detergent. One important thing - now i have much needed extra space in the laundry compartment. Delivery was made on time. Delivery team was efficient and helpful. Thank you Bestbuy! PS Cats love their new entertainment center.

I love my new washer and dryer unit. Great performance, quiet, and a really stunning construction. What I like best about the machine is how much smaller it is when compared to traditional stacked machines (a separate washer and a separate dryer). Because the Washer/Dryer are pre-integrated, you save about 8-10 inches in height and about 3 inches in depth. This is a huge win if you're working with a tight space. It also also for storage above the unit! I highly recommend :)

guys broke dryer vent hose (see pics); guys did not really know how to solve a problem TO FIT IN; the vent hose itself is bad, I expected of a better quality and FLEXIBLE; the whole stacked option does NOT fit where it should

Pros: Controls are conveniently located. WiFi connected - downloadable wash routines. Fairly quiet. Speed. Clean lines. Efficient. Capacity and smaller footprint. Multiple cycles, downloadable. App integration and WiFi Bedding setting. Well built. Smooth uniform front. Configurable - side vent for dryer. Heavy Cons: Can't create custom cycles. Finding a "cold water" wash can be complicated. Changing water temp, speed, etc. is often not possible for the chosen cycle. This can be maddening. Previous GE washer had "active wear" setting for my workout clothes. I have yet to find something equivalent. Really miss that one. Can't change the door opening from right to left. WiFi configuration was difficult and required contacting LG. LG was helpful. I tried multiple times, following the instructions step by step. What LG told me was not in the instructions, but it worked. Also, though the cell data on my phone had to be turned OFF to make the connection, once that was established I've been able to use it with cell data reenabled.

I was considering so many other stacked washer dryer combos (2 separate machines I would have to stack). But when I saw this all in 1 wash tower unit, with the space savings, integrated controls and gorgeous looks, It was a no brainer; I bought it as soon as I saw it. The machine is quieter than I thought and seemingly very efficient (i'll know when my next utility bill comes). The city is also giving me a rebate for purchasing such a water efficient unit. Only thing is, the doors are not reversible, which wasn't an issue for me, but may be for some.

The LG WashTower is a must have! I've had one for several years and just bought another for my condo in Florida. It's compact for small spaces, but it offers plenty of room for washing and drying large loads. This is a high tech, efficient machine that cleans clothes thoroughly and quickly, yet it's easy on your clothes. It offers great wash and dry options and easy to use soft-touch controls. The steam is an extra plus! I love its modern look and performance. Buy this and you will be very happy!

The best choice, super quiet, works excellently, what I like most is the space I save now

Great appliance, nice size, very quite, and preforms well. especially like the Wi-Fi compatibility, phone tells me when cycles are done also when to clean filters.

The LG WashTower in Graphite Steel is a game-changer for laundry. Its stacked design saves space without sacrificing capacity, offering a 4.5 cu. ft. washer and a 7.4 cu. ft. dryer. Both are efficient, quiet, and easy to use, with built-in intelligence that optimizes settings for each load. The sleek graphite steel finish adds a modern touch, and the smart features, like app control and notifications, make laundry more convenient. It’s perfect for those looking for a compact yet high-performing solution.

I love my new LG Washtower washer and dryer. It takes up half the space, but still holds as many clothes as other full size sets. They are easy to use and super quiet. I would highly recommend to anyone wanting a stacked set!