Customer Ratings & Reviews
- Model:
- WM4000HBA
- SKU:
- 6419620
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers value the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer's cleaning performance, quiet operation, and ease of use. Many appreciate its capacity and spin cycle, along with its various features. However, some concerns exist regarding the product's reliability and occasional issues with the door and installation. A solvent smell was also reported by some users.
This summary was generated by AI based on customer reviews.
LG Washer and Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer and dryer are wonderful. It took a couple of loads to figure out the drying time/cycles, but they are very nice. We do at least a load a day. Usually three or four on the weekend.
I would recommend this to a friendMy second LG washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second LG front load washer. Works great. Delivery guys were very good. No problems so far.
I would recommend this to a friendLG, still top notch
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome washer! Had the older model for about 7-8 years, before any issues at all, wife just decided she wanted some newer features!
I would recommend this to a friendGreat washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Big loads, lots of wash settings, monitor wash setings and cycles from your phine can even diagnose and download custom settings.
I would recommend this to a friend- Cons mentioned:Price
Price manipulation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is fine. BB treated us horribly. On two occasions post purchase, the washer went on sale at a lower price on BB website and we had screenshots. We called to get price adjustment, and after much delay, were told the price had changed upward again. Change your policy if you do not plan to honor it.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Dan. Thank you for sharing your experience with us. We’re glad to hear that your LG Washer, (WM4000HWA) model, is working well. However, we understand your concern regarding the price adjustment issue with Best Buy. We strive to provide exceptional services and ensure a smooth experience.
While we cannot directly adjust the pricing through Best Buy, we recommend reaching out to their customer service team again at 888-237-8289, referencing your previous communication and screenshots. They may be able to offer a resolution based on their policy.
Please feel free to reach out to us via private message on social media @LGUSSupport if you'd like additional assistance or have further questions. We will be more than happy to assist you further. ^Juvy
WM4000HBA.ABLEUUS
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really dig this washer. I use it almost every day. I haven’t had it for very long but, coupled with the ThinQ app, it has been really convenient!
I would recommend this to a friendLG bottom load washer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer! Washer is solid. Love all the different settings on it!
I would recommend this to a friendQuiet operation. Gets rid of suds.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've only used it once and have no complaints. It's pretty quiet so that's a plus. Also, gets rid of suds quickly, unlike my last LG I purchased over ten years ago.
I would recommend this to a friendLG Smart Front Load Washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gets my clothes so clean and is so quiet on the wash and spin cycles. Looks sleek. Totally worth the price with all the features and benefits that have been added. Highly recommend this washer.
I would recommend this to a friendThe best
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent machine, I recommend it, it was the best purchase I made.
I would recommend this to a friendAnother Samsung product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just got delivered yesterday and did four loads of wash. I previously had a Samsung washer before this one that lasted 13 years. This washer is noisier than my last one. I was surprised how well the color matches my gas dryer that is also 13 years old and working fabulously.
I would recommend this to a friendGarbage- vibration sensor issues- Do Not Buy!!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you want to restart you loads 4-5 times a cycle due to a vibration sensor defect, then this is the washer for you!! If not, buy something else. This has been nothing but trouble over the past few weeks and we haven’t even owned this washer for 6 months prior to this issue. we haven’t even owned had nothing but issues with any and every LG appliance we have ever owned.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, Drock. Thank you for sharing your experience with us regarding your LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - White. We understand that this unit didn't meet your expectations, and we are here to assist with your inquiry about the vibration sensor issues causing cycles to restart.
We understand your inquiry about the washer stopping mid-cycle. While this unit is designed to automatically adjust for an unbalanced load, continuous stopping can be concerning. A common cause for this is an uneven load distribution or if the washer is not perfectly level.
We recommend a simple check to ensure the issue isn't related to the installation or load:
Check for Leveling: Ensure the washing machine is on a solid, level floor and that the leveling feet are correctly adjusted and locked. An unlevel washer is often the cause of excessive vibration and the 'restart' behavior you are describing, as the machine senses the imbalance and attempts to correct it.
https://www.bestbuy.com/product/lg-4-5-cu-ft-high-efficiency-stackable-smart-front-load-washer-with-steam-and-built-in-intelligence-white/J7G564PZ86
For further assistance, and to discuss the continuous vibration sensor issues in more detail, please send us a private message on Social Media @LGUSSupport. We appreciate your patience, and our team will be more than happy to assist you in resolving this. —Renzo
Great washer/dryer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer/dryer combo, love all the options you get. Easy to use.
I would recommend this to a friendThanks:)
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome product!! Absolutely love my washer and dryer!
I would recommend this to a friendWasher & dryer set
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bigger than I expected and excellent for the price! Very happy with this purchase
I would recommend this to a friendWashing Machine Review LG Front Load
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the look and the design of the gasket is great, seems like it's less likely to harbor moisture. Easy to use panel
I would recommend this to a friendSuperb
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loving it every single time i use. Very quiet and works very well
I would recommend this to a friendRuins Clothes
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the life of me i can't figure out how these have any positive reviews. Unfortunately i didn't find out until after the washer started ruining my clothes that this is a common issue. I researched the crap out of front load washers and i never came across the topic of clothes being ruined. Not until after my first load didn't i know that the issue is not only common but a normal occurrence. I really wish i could love this LG washer. I've tried multiple cycles and The result is always the same. Apparently friction created between the clothes rubbing during the wash cycle is the main issue. Since the unit barely uses any water, the clothes don't have the ability to separate. In turn the lack of separation causes the clothes to rub to the point of being destroyed. I noticed laundromat washers use enough water to halfway fill the drum and i think that's why those units don't have same issue as these do. I did a "normal" cycle on the LG and the clothes tumbled in a very small amount of water for over an hour. It makes absolutely no sense as to why they would design this washer to cycle for such a long time. It's the same motion over and over for way too long. The clothes rub against eachother for an excessively long time. It's no wonder it destroys clothing. I watched the cycle through the window to watch the process. Luckily i was washing bedding during my viewing party. I wash all my colors on the lowest temperature and also time dry my clothes on low heat. I recently tried doing a Speed Wash and watched that process as well. Speed Wash typically was around 25 minutes and seemed way more practical than any of the other settings. I also resorted to the highest soil level hoping that there would be less friction between the clothes. Based on some of the research I did I found posts that's addressed the issue and basically suggested ridiculous steps to take to help mitigate the most regular of clothing fabrics. But this if you want to waste money and ruin your clothes in the process. I'm so disappointed. I went through great lengths to install these and move the old washing machine combo i replaced with these out of my unit. Pick up truck, stairs, time.. all a waste
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Should you need any assistance with your LG Front Load Washer, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jai.
Great washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer works great on clothing. It has every setting you could want. The only downside so far is that it does not have a mode to dry the tub after each wash. You also need to wipe the inner gasket.
I would recommend this to a friendLg washer and dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These units are by far the best I have ever used and Best buy made it simple to purchase and the install was just as great!! Great job Best Buy!!!
I would recommend this to a friend
