Customer Ratings & Reviews

Easy mode selection, very quiet, excellent spin cycle and cleans well

This is my first time buying a washing machine. I read a lot of reviews and went through videos on youtube. LG came out on top in-terms of economical and techy machines. It has been a month since I have been using it. Best buy installation and haul away service was amazing, efficient and did not take much time(though I do feel I could have done it myself but it was my first time). They balanced the washer and set it up as requested. Machine is linked to the LG ThinkQ app, cool way to track when the machine is due for a cleaning cycle. Make sure the delivery bolts around the drum(4) are removed before you use the machine, if they are left then the drum will make a loud noise and may even break. It's pretty quiet, does not vibrate a lot as long as it is leveled. Runs fine for regular loads, but heavy loads like beddings and comforters cause issuses if placed together, when the machine hits the rinse and spin cycle for beddings it fails to spin due to unbalanced load(basically the sheets and comforters intertwine), you have to be alert and check on the machine when it's time for the spin cycle as it will be stuck at the 15 or 10 mins mark until you pause and untangle the load and distribute it evenly. Besides that, I love the techy stuff with the machine and I can track things on my phone. I use both pods and liquid detergent and no issues with either, gets hard old stains, I work in a hospital, clothes are fresh and clean, all kind of stains come off. Highly recommend it, if you are willing to spend more, buy the dryer that comes with it, both the washer and dryer communicate with each other and are cheaper if you buy them together, my old dryer broke a month later and I ended up buying it's recommended twin a month later at full price :(, but love the machines. They are a beast, and if you love AI and are techy then you can look at the newer versions with touch screens that LG recently released.

I purchased this to replace an 18-year old LG front loader that I loved. I don't think the new one works as well. With the reduced water usage, I have found that I have to use liquid detergent or the clothes don't get clean, especially with cool water - the powder detergent isn't even dissolved all the way and the clothes don't smell clean. Liquid detergent works fine. The detergent dispenser is annoying. If you are using liquid soap and want to do a pre-wash, you have to put the pre-wash detergent directly into the drum. If you try to put it in the dispenser, there's a hole and it runs underneath before you can close it and doesn't get used. If you want to use powder, you have to remove the plastic container for the main wash cycle or half of the powder will remain in the container. Also, it leaves small pools of water in the dispensers, so I have to leave it open to let it dry so it doesn't mold. It doesn't have a hand wash cycle like my old washer, and the delicate cycle is definitely harder on my clothes than my old one, even in a mesh bag, so I have to manually wash certain items that I used to run through the washer. If you have pets that leave fur on your clothing or people with long hair, expect to find clots of hair on whatever you wash. This washer does not deal with hair or fur well. My old one wasn't great in that area, this one is definitely worse. If you're dealing with animals (I have older cats) that are incontinent, you better presoak anything you used for cleanup before dumpingit in the washer or it will still smell. I haven't tried the steam yet, maybe that will help. While this washer has many different programs, the instructions say you need to wash any large items on the bedding cycle. So what about large, delicate items like lace tablecloths? They need to be done on delicate. Not sure how I'm going to handle that one. I like the large selection of temperatures and spin speeds - especially the ability to not spin at all. And the spin cycle is amazingly effective. I haven't used anything above medium and even my jeans are drier than high spin in my old machine. The entire machine is definitely quieter than my old one. I can barely hear it when I'm on the first floor (it's in the basement). I also like that you can do up to 3 rinses. I don't like the wifi function. I have no intention of using it, and wish there was a simple way to disable it, so I unplug the washer every time I'm done using it. I don't like having the controls on the front - I use the top for folding and sorting laundry, and have inadvertently turned it off while it was running and inadvertently enabled / disabled the control lock just by standing or leaning too close. The selection panel on the right is really hard to read. My basement doesn't have bright lighting and my sight is not great, and the lights that glow to indicate what has been selected overshadow the writing, making it difficult to read. The words need to be back lit or written in a contrasting color or something. The drum on this is larger, deeper and lower than the one on my old washer. Not a problem for me as I'm short, could be an issue for someone with back or knee problems. At the same time, it's several inches taller than my prior washer due to the controls in front. If I had added a pedestal it would be shoulder height. Washing times are comparable to my prior machine. The longest cycle so far was 90 minutes for some very dirty bedding, and it came out really clean except for the hair clots that I had to pick off. The time estimate that appears on the display is accurate, so I can set a timer and come back when it's done. I like that the signal to notify you that the washer is done can be turned on or off. Overall I'm happy with the washer, but am not impressed with this new high efficiency technology.

Best washer and dryer set I have owned. Very quiet and efficient. I can even wash and dry a king comforter.

I recently purchased a Samsung washer, and I couldn't be happier! The washing performance is outstanding, with a variety of cycles that cater to different fabric types and soil levels. The large capacity allows me to do fewer loads, which saves time and energy. I love the eco-friendly features, including the energy-efficient settings that help reduce my utility bills. The smart technology is a game changer—I can control and monitor my laundry from my phone, which adds a level of convenience I didn’t know I needed! The design is modern and sleek, fitting nicely in my laundry room. Plus, it operates quietly, which is a huge bonus. Overall, I highly recommend this washer for anyone looking for efficiency and reliability!

I purchased this unit to replace an 11 year old LG front load washer. The old unit had provided great service, but the control board was getting unreliable. This new unit is a substantial improvement over the older unit. For the same physical footprint, it has a 30% larger capacity, is quieter, has more wash selections, and has WIFI to support built-in intelligence. I can now wash a queen comforter in this unit which I could not in the prior unit. Only negative is it comes with a really short drain hose. Be prepared to purchase an extension.

This washer replaced an older LG front loader that died. It’s quieter than the older washer, especially while draining. It doesn’t have the usual buzzing drain pump that the older washer had. I also like the larger capacity: 4.5 cubic feet vs. 3.7 cubic feet of the older unit. And the interface with the ThinQ app is a nice bonus.

This is our second LG front loader, which we purchased to replace the old one that died after 14 years of service. My clothes are definitely cleaner and the larger capacity is nice. There is a great range of settings (which our old one also had) and it's easy to operate. I don't understand why I would need to start my washer remotely (there is no magical feature that loads it or transfers the load to the dryer) so we have never connected it to our wifi or explored those settings. But it's paired with our original gas dryer we purchased in 1994, so we're clearly not hung up on new technology. :) We've had it for over a year and still love it. Cleaning the drain was easy. Highly recommend!

I have been using this since June 24th. So far, this purchase was a simple setup, has easy functionality & washes and rings clothes out to near dry in one run (unlike my previous washer- not LG)

So quiet and has a large load capacity which all my Airbnb guests are loving! My old LG quit (after 18 years!) so I found this on "open box" and got a great deal at Best Buy on it. So happy with it now!

Really enjoying, lots of features, so many that I haven’t even used them all yet. It is quick, efficient and works well. Would buy again.

Love this washer. Capacity is amazing, it's virtually impossible to overload. Clothes always come out clean which is no small feat with toddlers clothes. Definitely recommend to anyone looking for a new machine

This is our second go around with this washer! We had bought it for a previous house and absolutely loved it! So when our current washer started giving us problem, it was very easy to purchase this washer. The steam setting is great, and it has always gotten our clothes clean. I highly recommend the matching dryer as well! LG components are also easy to swap if something were to happen, that is why we have always chosen LG appliances in general. Highly recommend!

Only a few weeks of use but so far very happy with it. Easy to use and good overall performance. Fits bedding and good sized loads. Rinses clean. Fits in a compact space and is quiet. The only thing I don't care for is the smell the interior gives off. It doesn't seem to transfer to fabrics but it's unpleasantly chemical and hasn't yet gone away with use.

Love my LG washer and dryer! It runs so quiet and is easy to operate, has large capacity and cleans clothes perfectly!

Love this washer. Can do a high soil speed wash with extra rinse in 30 minutes. Clothes come out smelling so fresh and clean

sensor helps determine type of wash. Quiet, efficient. Jingle indicates end of cycle.

This LG electric dryer is a game-changer. Its standout features? Whisper-quiet operation and remarkable efficiency. It runs so quietly I forget it's on. No more disruptive rumbling—just tranquility, day or night. Efficiency is top-notch. Clothes dry quickly and evenly, even bulky items. Plus, it's energy-efficient, saving on bills and reducing my footprint. The sleek design fits perfectly, and controls are intuitive. It's durable too, showing no wear after months of use. In short, if you want a quiet, efficient dryer that's built to last, this one's a winner.

Love our new LG washing machine. First, the sound is practically non-existent. The cycle offering is diverse & accommodates our varied needs. Our clothes are clean & fresh efficiently & quickly. Options allow me to customize my cycles. Great unit with all the options of newer model but better price.

This washer is beautifully designed with many unique features and amazing fit and finish. It is quiet and, as with most LG products, I am sure will be very reliable.