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Customer Ratings & Reviews

  • Front. LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - White.
  • Left. LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - White.
  • LG - ThinQ DirectDrive TrueBalance 10 Year Warranty Normal Bedding Sanitary Bright White Perm Press Towels Downloaded True Steam Sanitary Self Clean Consumer Reports RECOMMENDED
  • **Consumer Reports Recommended** Get a laundry upgrade you can feel good about—LG is one of the most reliable laundry brands according to Consumer Reports.* *Consumer Reports does not endorse products or services. --- **Consumer Reports Recommended** LG WM4000HWA After extensive testing and research, Consumer Reports determined this product to be: - TOP PERFORMING - RELIABLE - ENERGY EFFICIENCY **OVERALL SCORE: 86** 0-100 Scale **About CR Washing Machines Testing** - 127 RATED - 35 RECOMMENDED - 1983 HOURS OF TESTING (As of August 2025) **Pros** - Using the Normal cycle the Washing performance is Excellent. - Energy efficiency is Excellent. - Water efficiency is Excellent. - Noise is Very Good. - Vibration is Very Good. **Cons** - Using the Normal cycle the Heat is just Good. - Gentleness is Good. For a full review of this product, please visit consumerreports.org. --- **CR Consumer Reports Recommended**
  • Alt View 1. LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - White.
  • The image features a white LG washing machine with a spinning drum. The machine is labeled with the number 10, indicating its capacity. The washing machine is also adorned with a "Most Reliable" logo, suggesting that it is a dependable and trustworthy appliance.
  • LG ThinQ Care: Life is better when your home runs smarter. Download the ThinQ Care App for smart alerts to keep your appliances running smoothly. Usage report: Number of cycles. ThinQ Care is included on eligible models.
  • Alt View 4. LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - White.
  • Alt View 5. LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - White.
  • Alt View 6. LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - White.
  • Alt View 11. LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - White.
  • Alt View 12. LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - White.
  • Alt View 13. LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - White.
  • Alt View 14. LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - White.
  • Alt View 15. LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - White.
  • Alt View 16. LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - White.
  • Alt View 17. LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - White.
  • Alt View 18. LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - White.
  • Alt View 19. LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - White.
  • Alt View 20. LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - White.
  • Alt View 21. LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - White.
  • Alt View 22. LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - White.
  • Alt View 23. LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - White.
  • Alt View 24. LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - White.
  • Alt View 25. LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - White.
  • Alt View 26. LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - White.
  • Alt View 27. LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - White.
  • Alt View 28. LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - White.
  • Alt View 29. LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - White.
  • The text on the image reads "I - - I . 1! M NX SORT IT OUT." However, it is unclear what the intended message is, as it does not seem to be related to the image of the laundry room.
  • LG Find the Front Load Washer That's Right for You - WM3400 - 4.5 Cu. Ft. - 8 Cycles - WM3470 - 5.0 Cu. Ft. - 8 Cycles - WM4000 - 4.5 Cu. Ft. - 12 Cycles - Allergiene® Cycle - Built-In Intelligence - TurboWash® 360° - WM8900 - 5.2 Cu. Ft. - 12 Cycles - Allergiene® Cycle - Built-In Intelligence - TurboWash®
  • LG brought to you by America's most reliable line of appliances. Did you know it can cost $300-$550 to repair an appliance? Nothing in life is risk-free, but it helps to buy brands you can trust. Shop LG - America's most reliable line of home appliances. Based on independent reliability surveys 2021-23 testing refrigerators, dishwashers, ranges, cooktops, electric wall ovens, OTR microwaves, washers, and dryers compared to competing manufacturers offering full appliance lines.
  • BBY Overview - LG: Innovation, Quality and Trust video 2 minutes 52 seconds
  • How to Measure for Your Washer and Dryer video 1 minutes 46 seconds
  • SmartThinQ Demo video 0 minutes 19 seconds
  • TurboWash 360 video 0 minutes 46 seconds
  • LG AI Technology video 1 minutes 20 seconds
  • How to Prep for Washer Delivery and Installation video 1 minutes 37 seconds
  • 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence Product Features video 1 minutes 16 seconds

LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - White

Model:
WM4000HWA
SKU:
6419621
Highly rated by customers for:
Your price for this item is $949.99
The comparable value price is $1,199.99

Customer reviews

Rating 4.7 out of 5 stars with 2941 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers value the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer's cleaning performance, quiet operation, and ease of use. Many appreciate its capacity and spin cycle, along with its various features. However, some concerns exist regarding the product's reliability and occasional issues with the door and installation. A solvent smell was also reported by some users.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 138 Showing 2,741-2,760 of 2,941 reviews

  • Hmmm

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s fine I guess. It’s a washer and all washers have their own problems.

    I would recommend this to a friend

  • Horrible customer service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bestbuy customer service is beyond terrible. They have multiple call centers across multiple countries, long wait times, no central place for coordination and they don’t actually care about the end customer experience. In fact, they literally lie to get you off the phone. Would never buy from BestBuy again.

    This review is from LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - Black Steel

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, there. Thank you for sharing your experience with the LG Washer (WM4000HBA) model and your feedback about Best Buy’s customer service. We understand your concern about to navigate long wait times and poor support, especially when you need assistance with your appliance. We strive to provide high-quality products and exceptional services to ensure a smooth experience.

      Your experience is important to us, and we appreciate you bringing this to our attention. If you need help with your washer or have any questions, please feel free to reach out to us directly via private message on social media @LGUSSupport. We're here to assist you and ensure you receive the support you deserve. Thank you for your patience, and we look forward to helping you. ^Juvy LG

  • DO NOT BUY FROM BEST BUY

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not purchase from bestbuy! The delivery people absolutely destroyed these when they delivered them. Best Buy offered a measly $200 GIFT CARD, not even a refund. Then never sent it. I’ve contact them twice and they’ve completely blown me off. PURCHASE FROM ANYWHERE BUT BESTBUY!!!

    This review is from LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - Black Steel

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Juke. Thank you for sharing your experience with us regarding the LG Washer (WM4000HBA) model. We understand your concern about the delivery issues and the disappointment you’ve encountered with Best Buy. We strive to provide exceptional services and ensure a smooth experience.

      While we cannot directly resolve delivery or customer service issues with Best Buy, we recommend reaching out to their customer service at 888-237-8289 to escalate the issue. Additionally, if you’re still experiencing issues with the unit itself, we’re here to help you with any troubleshooting or next steps.

      Please feel free to send us a private message on social media @LGUSSupport, and we’ll be more than happy to assist you in any way we can. ^Juvy LG

  • Happy customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product. Delivery guys were on time and did a great job!

    I would recommend this to a friend

  • Impressed so

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised. Still cant get it to hookup to the app.

    I would recommend this to a friend

  • So far so good

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer is good, so far have had it for a month.

    This review is from LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - Black Steel

    I would recommend this to a friend

  • Good washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good......................I need to see in 1 year.

    This review is from LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - Black Steel

    I would recommend this to a friend

  • Good machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice. Chita come out very dry ……………………………………..

    I would recommend this to a friend

  • Piece of junk

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer started making tremendous noise during spin cycle after 6 months. Because it was a stacked washer/dryer, LG refused to honor the warranty unless we unstacked it. Now almost exactly two years later, the bearings have apparently gone out and when I called a recommended appliance repair they said they do not service stacked units and their recommendation is just to buy a new washer.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, there. Thank you for sharing your experience with the LG Washer (WM4000HWA) model. We understand how disruptive it can be to deal with noise issues and maintenance challenges, especially with a stacked unit. Our goal is to provide great products and services that meet our customers' needs. For more information, visit https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-noises-during-the-cycle--20150712819062. If you're having trouble with the bearings and finding a repair service for stacked units, we suggest looking for local LG-authorized service providers who are familiar with stacked setups. Please message us privately on social media @LGUSSupport with your unit details and any other problems you're experiencing. We're here to help you find a solution and connect you with a qualified service provider. ^Juvy LG

  • Looks good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s good and we liked the color. It looks exactly as we imagined

    I would recommend this to a friend

  • Washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are pleased with our purchase. Good service too.

    This review is from LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - Black Steel

    I would recommend this to a friend

  • Not very user friendly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No light in the drum. The selection panel is dark and hard to read. You have to reset your desired settings every time you use it.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We hate to hear that your unit did not meet your expectations and/or needs. Please know we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support via private message on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane LG

  • Door is not reversible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't start using it yet. I'm giving it three stars since the door is not reversible like the matching dryer. This is very upsetting and its totally my bad for not checking.

    No, I would not recommend this to a friend

  • Good quality, a bit loud.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality, love the glass door but louder than expected.

    I would recommend this to a friend

  • Poor Best buy service but great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately Best Buy messed up oir order and then did not make us a priority to deliver to us. Very disappointed in Best Buy as we have been customers for quite sometime. But the washer machine is absolutely incredible! We do love the actual product!!

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Jessica. Thank you for sharing your feedback with us. We’re so glad to hear that you’re loving your LG Washer (WM4000HWA) model, but we understand your disappointment with the delivery experience. We strive to provide exceptional services and ensure a smooth experience. We recommend contacting Best Buy customer service at 800-925-6278 to address your concerns, offer assistance, and discuss potential solutions.

      While we can't control the delivery process, we’re happy that the product itself is meeting your expectations! If you ever need assistance with setup, troubleshooting, or anything else regarding your washer, please don’t hesitate to reach out.

      Feel free to send us a private message on social media @LGUSSupport, and our team will be more than happy to assist you further. We really appreciate your support and hope your washer keeps performing wonderfully. ^Juvy LG

  • Good washer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spins much faster than previous Maytag front load.

    I would recommend this to a friend

  • Intermitent major leak

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    About the third load it leaked-big time! 1st visit didn't fix it,second found assembly error at factory and we are awaiting new parts. I believe this will fix it. Looks great but is worthless at this point

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hey Robert, We know that issues of this caliber are nerve wrecking. We're here to help, don't throw in the towel just yet. Should you be interested in allowing us to assist you with this matter, please send us a private message via social media platform Facebook, Twitter or call our Customer Service at 800-243-0000.~Tanisha LG

  • Richard

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Water accumulates in rubber boot and detergent trays resulting in wipe down after each wash

    No, I would not recommend this to a friend

  • Average washer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not wash properly. Very finicky. Wasted so much money on this after buying it as it was the most recommended washer dryer combo. Not happy

    This review is from LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - Black Steel

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, there. Thank you for sharing your experience with LG Washer (WM4000HBA) model. We understand your concern about a product that doesn’t live up to expectations, especially after investing in something highly recommended. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.

      To address the washing issues, we recommend ensuring that the load size is balanced and within the recommended limits. Overloading or underloading can sometimes lead to uneven washing results. Additionally, checking the settings to ensure they are properly adjusted for your specific laundry needs could make a difference. For more help, you may visit https://www.lg.com/us/support/help-library/lg-washer-clothing-not-clean-properly--1337626293790.

      If the issue persists, please send us a private message on social media @LGUSSupport. Our team will be happy to assist you further by providing additional troubleshooting or exploring other possible solutions.

      Thank you for your feedback, and we look forward to helping resolve this for you. ^Juvy LG

  • Very disappointed

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Actually disappointed. It is extremely loud. I’ve never seen anything like it before. It’s also making a very loud grinding noise when the drum moves/spins. Also when it spins it bounces and moves. The first night it was used the little drawer where you put detergent and softener was thrown out and there were pieces of it laying around. My washer was turned sideways. My laundry detergent was all in the floor. They are sending a replacement but I’m just not too sure of it after reading the noise reviews on it. I wish I knew how to post videos because I would.

    This review is from LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - Black Steel

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hello, Understandably, this is frustrating. We are sorry that your units are not working properly. We are trying to do our best to serve and cater all of your questions but for some cases we recommend our Customers to contact our Customer Support for troubleshooting or to reach out to our specialist so we can provide you the better answers to your concerns. please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. To speak with an agent via phone, you can call 800.243.0000 LG

Page 138, Showing 2,741-2,760 of 2,941 reviews
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