Customer Ratings & Reviews
- Model:
- WM4000HWA
- SKU:
- 6419621
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers value the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer's cleaning performance, quiet operation, and ease of use. Many appreciate its capacity and spin cycle, along with its various features. However, some concerns exist regarding the product's reliability and occasional issues with the door and installation. A solvent smell was also reported by some users.
This summary was generated by AI based on customer reviews.
jumping
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.machine kept jumping around even at the lowest settings. had to install ropes around it to stand still the machine has no balance.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Simi. Thank you for reaching out and sharing what’s been happening with your LG Washer (WM4000HBA) model. We understand the importance of having a washer that stays stable during operation, and your description of the machine moving around—even on low settings—really helps us see what you’re dealing with.
One helpful step you can try is checking the leveling legs at the bottom of the washer. Even a slight imbalance can cause significant vibration. Make sure all four legs are firmly touching the floor and adjust them until the washer sits evenly. You can also run the Tub Clean cycle afterward, as residue buildup can sometimes contribute to unbalanced loads. More guidance here: https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-vibration-issues-on-an-lg-washing-machine--1400517829363. To allow our team to take a closer look and guide you through additional options, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. ^Juvy
Washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are pleased with our purchase. Good service too.
I would recommend this to a friendNot very user friendly
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No light in the drum. The selection panel is dark and hard to read. You have to reset your desired settings every time you use it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We hate to hear that your unit did not meet your expectations and/or needs. Please know we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support via private message on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Washing machine spinning cycle doesn’t work that w
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does not spin Great some of the clothes come out wet you cannot put dog beds inside the washing machine because it comes out soak
No, I would not recommend this to a friendToo bad the seal was broken and it leaked
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a beautiful washing machine, but after a very difficult installation, the first time we ran it, it left a big puddle underneath. Evidently the seal is broken and we now have to replace it, which means another very difficult installation because it’s stacks in a tight space
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Reina. Thank you for sharing your feedback with us. We understand your experience about your LG Washer (WM4000HBA) model leaving a puddle after its first use, indicating a seal issue, especially given its stacked and tight installation. We strive to provide reliable, high-quality products and exceptional services to ensure a smooth experience.
When a new washer leaks from the seal, a crucial troubleshooting step, before any parts replacement, is to ensure the washer is perfectly level. An unlevel machine can cause the drum to misalign slightly, leading to leaks, and this can often be adjusted using the leveling feet.
For further assistance, please send us a private message on social media @LGUSSupport and our team will be more than happy to explore possible solutions. ^Juvy
Good quality, a bit loud.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality, love the glass door but louder than expected.
I would recommend this to a friendnot recommended
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this washer works ok but the compartment to put the detergent in is not well built. I have to pull hard in order to open it. It doesn't close correctly too, it has a noticeable gap. I wonder how this pass quality assurance
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Gio. Thank you for sharing your feedback about your LG Washer (WM4000HWA) model. We understand your concerns about the detergent compartment and its functionality. We strive to provide high-quality products exceeding our customers' needs and expectations. For help, check if there is any debris or detergent buildup around the compartment that might be causing it to stick or not close properly. Make sure that the compartment is aligned correctly and that there are no obstructions preventing it from closing fully. Regularly clean the compartment to prevent any buildup that might affect its operation. For more help, visit https://www.lg.com/us/support/video-tutorials/lg-washer-dispenser-maintenance-CT10000010-1374595637527. We value your feedback and want to address this issue effectively. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist you further and explore potential solutions. ^Juvy
Door is not reversible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't start using it yet. I'm giving it three stars since the door is not reversible like the matching dryer. This is very upsetting and its totally my bad for not checking.
No, I would not recommend this to a friendRichard
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Water accumulates in rubber boot and detergent trays resulting in wipe down after each wash
No, I would not recommend this to a friendGood washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Spins much faster than previous Maytag front load.
I would recommend this to a friendPiece of junk
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer started making tremendous noise during spin cycle after 6 months. Because it was a stacked washer/dryer, LG refused to honor the warranty unless we unstacked it. Now almost exactly two years later, the bearings have apparently gone out and when I called a recommended appliance repair they said they do not service stacked units and their recommendation is just to buy a new washer.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Washer (WM4000HWA) model. We understand how disruptive it can be to deal with noise issues and maintenance challenges, especially with a stacked unit. Our goal is to provide great products and services that meet our customers' needs. For more information, visit https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-noises-during-the-cycle--20150712819062. If you're having trouble with the bearings and finding a repair service for stacked units, we suggest looking for local LG-authorized service providers who are familiar with stacked setups. Please message us privately on social media @LGUSSupport with your unit details and any other problems you're experiencing. We're here to help you find a solution and connect you with a qualified service provider. ^Juvy
Horrible customer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bestbuy customer service is beyond terrible. They have multiple call centers across multiple countries, long wait times, no central place for coordination and they don’t actually care about the end customer experience. In fact, they literally lie to get you off the phone. Would never buy from BestBuy again.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Washer (WM4000HBA) model and your feedback about Best Buy’s customer service. We understand your concern about to navigate long wait times and poor support, especially when you need assistance with your appliance. We strive to provide high-quality products and exceptional services to ensure a smooth experience.
Your experience is important to us, and we appreciate you bringing this to our attention. If you need help with your washer or have any questions, please feel free to reach out to us directly via private message on social media @LGUSSupport. We're here to assist you and ensure you receive the support you deserve. Thank you for your patience, and we look forward to helping you. ^Juvy
Intermitent major leak
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.About the third load it leaked-big time! 1st visit didn't fix it,second found assembly error at factory and we are awaiting new parts. I believe this will fix it. Looks great but is worthless at this point
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey Robert, We know that issues of this caliber are nerve wrecking. We're here to help, don't throw in the towel just yet. Should you be interested in allowing us to assist you with this matter, please send us a private message via social media platform Facebook, Twitter or call our Customer Service at 800-243-0000.~Tanisha
DO NOT BUY FROM BEST BUY
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not purchase from bestbuy! The delivery people absolutely destroyed these when they delivered them. Best Buy offered a measly $200 GIFT CARD, not even a refund. Then never sent it. I’ve contact them twice and they’ve completely blown me off. PURCHASE FROM ANYWHERE BUT BESTBUY!!!
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Juke. Thank you for sharing your experience with us regarding the LG Washer (WM4000HBA) model. We understand your concern about the delivery issues and the disappointment you’ve encountered with Best Buy. We strive to provide exceptional services and ensure a smooth experience.
While we cannot directly resolve delivery or customer service issues with Best Buy, we recommend reaching out to their customer service at 888-237-8289 to escalate the issue. Additionally, if you’re still experiencing issues with the unit itself, we’re here to help you with any troubleshooting or next steps.
Please feel free to send us a private message on social media @LGUSSupport, and we’ll be more than happy to assist you in any way we can. ^Juvy
Very disappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Actually disappointed. It is extremely loud. I’ve never seen anything like it before. It’s also making a very loud grinding noise when the drum moves/spins. Also when it spins it bounces and moves. The first night it was used the little drawer where you put detergent and softener was thrown out and there were pieces of it laying around. My washer was turned sideways. My laundry detergent was all in the floor. They are sending a replacement but I’m just not too sure of it after reading the noise reviews on it. I wish I knew how to post videos because I would.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello, Understandably, this is frustrating. We are sorry that your units are not working properly. We are trying to do our best to serve and cater all of your questions but for some cases we recommend our Customers to contact our Customer Support for troubleshooting or to reach out to our specialist so we can provide you the better answers to your concerns. please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. To speak with an agent via phone, you can call 800.243.0000
This LG is a noisy waste of money....
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.so this is our 2nd LG HE front loader. This one took the place of the 1st one that made it 10 years. This one, unfortunately, is awful! Its very noisy, the motor pulsing and humming at least every 8-10 seconds during the washing. And when the motor winds up, you can hear it everywhere in the house practically. Noisy too in Turbo Mode which CANNOT be de-selected in the normal wash cycle. There are few cycles where one can actually de-select turbo mode and its noisy in turbo mode too. Also when the washer turn on/off water supply it seems to do so so quickly the pipes now bang! Finally, I happen to be a "manual" person and like to know how to operate correctly the appliance - I like a paper manual. If you do too, you won't get one here. There are about 1-2 pages of operating instructions - how to set up the washer and load the soap and thats it! No owners manual suppled.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Poor Best buy service but great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately Best Buy messed up oir order and then did not make us a priority to deliver to us. Very disappointed in Best Buy as we have been customers for quite sometime. But the washer machine is absolutely incredible! We do love the actual product!!
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jessica. Thank you for sharing your feedback with us. We’re so glad to hear that you’re loving your LG Washer (WM4000HWA) model, but we understand your disappointment with the delivery experience. We strive to provide exceptional services and ensure a smooth experience. We recommend contacting Best Buy customer service at 800-925-6278 to address your concerns, offer assistance, and discuss potential solutions.
While we can't control the delivery process, we’re happy that the product itself is meeting your expectations! If you ever need assistance with setup, troubleshooting, or anything else regarding your washer, please don’t hesitate to reach out.
Feel free to send us a private message on social media @LGUSSupport, and our team will be more than happy to assist you further. We really appreciate your support and hope your washer keeps performing wonderfully. ^Juvy
Not recommended
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed after 2 months of use. There's water leaking on the floor. We are stuck with this product. Still contacting LG and no response yet. Who want to buy a product that pay out over a grand and find out it's not working well after 2 months. Obviously can't return to BestBuy due to their return policy.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there. Thank you for your time in leaving us a through and constructive review in regards to your LG 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence WM4000HWA. We put customer experience and satisfaction as our top priorities, and your review reaffirms the hard work we put in every day. It helps us continue to improve and provide the best possible service to customers like you. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Anthony
Loud AF and it sounds like a turbine turning
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washes fast but my God is it loud! One day I thought a tractor was outside as we live in a new construction. There was no tractor it was the washer upstairs ringing out the wet clothes on spin.
No, I would not recommend this to a friend- Pros mentioned:Cleaning performance
Incompetent installation service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer and dryer are very good and we are glad we bought them. The installation service was terrible. Neither appliance was properly leveled, They brought the wrong dryer power cord, and they failed to install the vent hose properly. The washing machine still had the drum protection bolts in. Absolutely terrible service.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It is unfortunate that the delivery and the installation process was a bad experience. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette