Customer Ratings & Reviews
- Model:
- WM4000HWA
- SKU:
- 6419621
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers value the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer's cleaning performance, quiet operation, and ease of use. Many appreciate its capacity and spin cycle, along with its various features. However, some concerns exist regarding the product's reliability and occasional issues with the door and installation. A solvent smell was also reported by some users.
This summary was generated by AI based on customer reviews.
All broken up appliances delivered
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Received appliances all broken up, dirty like second handss
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, ElsieH. Thank you for sharing your experience with us. We understand that your LG WM4000HWA didn’t meet your expectations upon delivery, and we truly appreciate you bringing this to our attention. We understand your situation regarding the condition of the appliance. As an initial step, we suggest ensuring that all protective packaging materials have been fully removed from the unit. Additionally, please take a moment to gently inspect the exterior and interior of the washer for any signs of shipping-related damage or loose components. A careful cleaning with a soft cloth and a mild detergent may help remove any surface residues so the appliance is set up for optimal performance.
https://www.bestbuy.com/site/lg-4-5-cu-ft-high-efficiency-stackable-smart-front-load-washer-with-steam-and-built-in-intelligence-white/6419621.p?skuId=6419621
While we recognize you mentioned contacting Best Buy directly, we’re here to support you with any concerns related to your LG appliance’s operation. Please send us a private message on Social Media @LGUSSupport so our team can gather further details and explore potential solutions tailored to your situation. We appreciate your patience and value your feedback.
—Renzo
Bad
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer was defective and had to return it , too much hassle
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Elceltic. Thank you for sharing your experience with the LG Washer (WM4000HWA) model. We understand your concern about a product that doesn’t meet expectations and the hassle of returning it. We strive to provide reliable, high-quality products and ensure a smooth experience. To help prevent similar issues in the future, we recommend checking the dryer settings and verifying that all connections are secure during installation. If you decide to purchase a new unit, we suggest giving us a message via social media @LGUSSupport for any guidance or troubleshooting tips.
If you'd like any further assistance, we’re here for you. We're ready to help ensure your next experience with LG is a positive one. ^Juvy
Broken in one month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The machine starts to shake and make noise in one month. When contacting LG support, they make up all kinds excuse not to send a technician to check and fix the problem, i.e. they need a clear picture from back or shot a video. Avoid this company.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thanks so much for sharing your experience with us. We’re sorry to hear that you didn’t have a great experience with our service. Your review is a valuable information for our whole team. It would be our pleasure to assist you with this, but we must switch to a platform that allows us to have back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be happy to help you out. ^Jolly
Was great, now leaks from vent.
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Initially i loved this machine. Recently, it developed the all too common leak from the rear vent. I’ve done all the recommended actions. Tub clean, barely using ANY detergent. Still leaks from the vent. Extremely disappointing. Not even sure where to go from here.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for reaching out to us with this review about the LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence. Service and Product quality is our commitment. It would be our pleasure to help you out with your concern. Please feel free to message us on Facebook or Twitter through @LGUSSupport, and we will be happy to assist you. ^James.
Geek squad
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek square sucked First delivery-ur guys were rude disrespectful Second delivery-never called or shown up, When u call for they don’t speak English or understand .. I was hold for 5 hrs ! Ur system sucks .
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
LG washer wm4000hba
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ever since purchasing new , the door doesn't close right so I get an error message and have to start the machine again . Lg wand Best Buy wont fix. wont buy from either again
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Geoffrey. We appreciate you leaving us a review of your LG Washer (WM4000HBA) model. We understand how important it is for your laundry appliances to work efficiently and reliably. We aim to deliver outstanding products and services that fulfill our customers' requirements and anticipations. In the meantime, a de1 error code indicates that the door is not closed properly. In this case, open and re-close the door and see if that clears the code. For more information, visit https://www.youtube.com/watch?v=z5S1YKWR4BA. If you need more help, please reach out to us on social media @LGUSSupport. ^Juvy
Don’t buy unless you want to replace it often
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of crap! Heat stopped working after 2 years!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Cheryl. Thank you for sharing your experience with us. We understand your concern about the heat function of your LG Washer (WM4000HWA) model stops working unexpectedly. We strive to provide reliable, high-quality products and ensure a smooth and seamless experience. Let's try to troubleshoot this together. Please check if the "Drying" cycle was appropriately selected, as the heat may not activate if another cycle is chosen by mistake. The hot water faucet might be closed, or only the cold water hose might be connected. If that doesn’t resolve the issue, we recommend checking the power supply and ensuring the appliance is connected correctly. For additional information, visit https://www.lg.com/us/support/help-library/lg-washing-machine-water-heater-is-malfunctioning-and-the-water-does-not-heat-up--20153066414614.
Please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist you further with diagnosing and resolving the issue.
We appreciate your patience and are here to help. ^Juvy
product great. service poor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had to call and have the install team come out now for the third time. 1st, they installed but put the hot water to the cold water hook up. Them the second time, they switch those but left as water was pouring out the wall. They now need to come a third time. Should have gone to Standard.
I would recommend this to a friendBrand response from LGAnswers
Posted .Hi, KennethrE. Thanks for reaching out. Hopefully you were able to install your LG Washer properly. But should you have additional concerns, please feel free to contact us by sending us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Not good but will try one more based on other revi
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first washer was a lemon. The wash cycle sounded like the drum was scraping against the back panel of the machine, the spin cycle was like a tornado vibration shook the house.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Caulie. Thank you for taking the time to share your experience with the LG Washer (WM4000HBA) model. We're sorry to hear about the issues you encountered with your first unit. We aim to provide good products that meet our customer's needs. In the meantime, please visit https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-vibration-issues-on-an-lg-washing-machine--1400517829363#. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy
Not worth the price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We think the washer was damaged or something. Returning for a new one. Washer wouldn't handle a load of a pair of jeans, two pairs of sweat pants and three shirts. Spin cycle wouldn't spin. Horrible experience. Maybe the new one will be better.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking the time to communicate with LG about your experience with your LG washer. We're sorry to hear about the inconvenience you have experienced. It would be our pleasure to assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be happy to help you out. ^James.
Mr.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer and dryer were fine, but the installer was in a hurry to complete his route and refused to balance the machines. Consequently they are both vibrating. What can you do about this?
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with your LG Washer (WM4000HBA) model. We regret the inconvenience caused by the installer's rushed approach and refusal to balance the machines. Please be assured that this is not the experience we want you to have with our service. We're here to help. Please visit this link: https://www.lg.com/us/support/help-library/leveling-top-front-load-washer-CT10000010-1337722869465#. If you require further assistance, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Clearance center
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had three delivery on the same washing machine coming from BB clearance, they where all fine in the store, when got to my house while on the truck.. The driver pointed out the damage areas that was not in the store, even on the sale paper stated perfect no damages!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for reaching us. I'm really sorry to hear about the damage to your washing machine during delivery. I can understand how frustrating and disappointing that must be, especially after initially seeing it in perfect condition at the store. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Lg washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washer was broken and I had water all over the floor. The rubber twisted and the drainage hole was broken. I did not know this until we used it the first time.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Robert. Thank you for taking the time to review the LG Washer (WM4000HBA) model. We're sorry to hear about your rubber and drainage hole issues. We aim to offer good products and services that make our customers happy. Your feedback is important to us; we want to fix this issue. You can find help at this link: https://www.lg.com/us/support/help-library/lg-washer-why-is-my-front-load-washing-machine-leaking-CT10000010-1431986512448. For more assistance, please reach out to us on social media at @LGUSSupport. ^Juvy
No Show!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery was scheduled (leading to longer-than-usual lead time) to accommodate a narrow driveway. The salesman said they would come in a pickup truck and set a specific window of time when the truck would be available. On the scheduled delivery date, I got a call at the end of the window of time that the driver didn’t bring the proper truck (as scheduled) and so would not deliver. Incompetence. I cancelled the order and going somewhere else.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Worse condition than advertised
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sadly, the item was not as advertised. Upon plugging in we identified the condition was much worse. We had to have an LG tech service the machine because we were better off than trying to return it.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .We sincerely apologize for the dissatisfaction you experienced with the WM4000HWA. We understand how important it is to receive a product that meets your expectations, and we are sorry for any inconvenience this has caused you. We value your feedback and will use it to improve our products and services. If there is anything else we can do to assist you, please don't hesitate to reach out to us. Reach us out on Facebook or Twitter through @LGUSSupport. ~Bridge
Worst experience. 2nd time screwed from best buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible experience. I bought this washer and dryer. The delivery people didn’t set anything up. They just dropped it and left. They didn’t provide the plug for the washer. Had to drive to the store to get one. Hooked it all up myself. When testing the washer it leaked out the bottom and got the floor soaked. To top it off you can’t get me another washer that works for two weeks, now been unable to do wash now for weeks. It can’t get worse. I expect to be compensated for this.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Good product
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is good, not happy with the installation as the dryer and washer are installed in reverse where the doors collide!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Bad Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was so loud, shaking and moving when I washed first time, I need to return it, I won’t recommen to buy this brand.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We would like to express our gratitude for taking the time to review your recent experience with the LG Washer (WM4000HBA) model. We understand how important it is to have a washing machine that operates smoothly and quietly. Please know we strive to provide reliable, high-quality products that deliver excellent performance. Unfortunately, we have fallen short of your case. You may consider visiting this link regarding the vibrations issue: https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-vibration-issues-on-an-lg-washing-machine-CT10000011-1400517829363. Regarding return as you've mentioned, we recommend contacting Best Buy customer service at 888-237-8289 for immediate assistance. If there's anything we can do further to assist you, please reach out to us on social media @LGUSSupport so we can help you further. ^Juvy
Leaks from Bottom, Avoid Model
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer leaking after each cycle. Only 5 months old. LG repair service cannot figure out what is happening.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. Thank you for taking time to review this product.. We are doing our best to improve the quality of our products. We apologize for any inconvenience this caused. ^Venette
I don't recommend it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has a lot of technology, but the clothes didn't really look very clean like the one I had before.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jacqueline. Thank you for taking the time to review the LG Washer (WM4000HBA) model. We're sorry to hear about the unit's cleaning performance. We strive to provide reliable, high-quality products that meet our customers's needs and expectations. Please visit https://www.lg.com/us/support/help-library/clothing-not-clean-front-load-washer--1337626293790. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy