Customer Ratings & Reviews
- Model:
- WM4000HWA
- SKU:
- 6419621
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers value the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer's cleaning performance, quiet operation, and ease of use. Many appreciate its capacity and spin cycle, along with its various features. However, some concerns exist regarding the product's reliability and occasional issues with the door and installation. A solvent smell was also reported by some users.
This summary was generated by AI based on customer reviews.
Bad Luck!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad Luck: I bought this machine and I used three times and now does not work anymore.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Hector.Thank you for providing feedback on the LG Washer (WM4000HWA) model. We're sorry to hear that it stopped working after just a few uses. We strive to provide reliable, good products that meet our customer's needs and expectations. In the meantime, you may visit https://www.lg.com/us/support/help-library. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy
Returned my washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washing machine leaked and required a Rube Goldberg connection to extend the drain hose to reach our drain pipe. Conversations with Best Buy and LG service provide an unacceptable solution If your drain pipe is located on the right side of the washing machine as you face the machine it is likely that you will encounter the same issue - the drain hose will not reach the drain
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello, David. thank you for bringing this issue with your LG washer to our attention, and we sincerely apologize for the inconvenience you've experienced.
We're sorry to hear about the leakage problem and the need for a complicated solution to extend the drain hose. This is not the kind of experience we want our customers to have with our products.
We're committed to resolving this for you. Please send us a private message via Facebook or X (Twitter) at @LGUSSupport so that we can better understand the situation and work towards a more suitable solution. We value your feedback, and it's important for us to improve our products based on customer experiences.
Thank you for your patience, and we're here to assist you further in addressing this issue.
-Junel
Didn’t worked since day 1.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very first day I got it, put a clothing load to test it, it didn’t worked properly. It stopped working right before spinning. Very disappointed.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Leaky valves
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am on my 3rd service call for this washer. The valves that deliver water to the tub, leak. The tub fills then leaks on to the floor. the valves have been replaced then the problem reoccurs. Works good otherwise.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking the time to write an honest review, It's reviews like this that keep us pushing forward to become better at what we do. We sincerely regret the anguish this issue has caused, We're learning from this experience in order to improve our products and services going forward. Please contact us directly should you need additional attention to this concern at our Customer Support 800-243-0000. ~Tanisha
Not impressed
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The electronics and app pretty poor. The controls on the unit feel pretty cheap and it’s confusing. It seems to wash cloths pretty good. I guess that’s what it’s supposed to do. LG needs some help with user interface though.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Tom. Thank you for sharing your experience with the LG Washer (WM4000HBA) model. We’re glad to hear that it cleans your clothes effectively, but we understand your concerns about the controls and user interface. Your feedback is crucial as it helps us improve our products.
To enhance your experience, we recommend checking the user manual for tips on optimizing the settings, as it can sometimes provide helpful insights into the controls.
If you have further suggestions or need assistance with your washer, please send us a private message on social media @LGUSSupport. We're here to help and would love to hear any additional feedback you may have. Thank you for being a valued LG customer. ^Juvy
BEWARE!!! AWFUL INSTALLATION
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy installed this machine in May, broke one of my valves in the process of disconnecting my old machine. I had to get a plumber to replace it. Worse yet, the Best Buy installer mixed up the hoses, and switched cold for hot, which shrunk all my kids clothes and felted my favorite woolens. I filed a claim, and months later hear back it's denied because they "never installed my machine, only dropped it off"-- a blatant lie. I filed another claim, and now it's almost 3 months later and it's still unresolved. I'm so regretting purchasing from here instead of my reliable local appliance store. Still hoping this will be resolved, or I won't trust this place again.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Premature to Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ll review in 6 months. I can’t reasonably review a new purchase until it is time-tested.
No, I would not recommend this to a friendDamaged, was not checked over
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I traveled over 4 hours one way to purchase my new washer & dryer set. My washer has an approximate 4 to 5" vertical crease dent on the front of the washer left side behind door under the detergent dispenser. I paid allot of money plus over 8 hrs of travel time. You would think Best Buy would check things over before hand. Not impressed at all
I would recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of this mix up. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
LG WASHER AND SERVICE ARE THE WORST
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If there was a way of giving this machine a lower rating than 1 Star that would have been chosen. The machine broke after very little use. Dealing with LG became a complete nightmare and continues to be. They did not have the parts in stock because so many of the machines were broken, A complete wire harness burned out causing the Breaker in the house to trip and creating a potentially very dangerous situation. After multiple calls and promises LG still has not taken care of this after about 40 days. DO NOT BUY THIS MACHINE OR ANYTHING SIMILAR FROM LG. When I asked about the Class Action Lawsuit over this, the person in the Executive Team who refused to let me be connected with her Supervisor, said sorry I can only connect you with the Class Action Team on Refrigerators. Really hard to believe.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Washer (WM4000HWA) model. We completely understand your concern, especially when it comes to safety concerns and the lack of timely support.
It's unacceptable that you've had to deal with such a significant issue and long wait times without resolution. Your safety is our priority, and we take reports of potential hazards very seriously.
We encourage you to reach out to us directly via private message on social media @LGUSSupport. Our team is dedicated to addressing your concerns and working towards a solution. Your feedback is important to us, and we want to help improve your experience.
Thank you for your patience, and we look forward to assisting you further. ^Juvy
LG4000WasherDryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Washer and dryer appear to be average quality in how well they work. Best Buy salesperson was very professional.
No, I would not recommend this to a friendGood washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good features...quiet, but sensitive to weighted loads like pillows.
I would recommend this to a friendPoor product, poor service
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item leaked after nine months. And, the service options from Best Buy were EXCEDING POOR. Do not buy this washer or do business with Best Buy.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Mary. We appreciate you leaving us a review on your LG Washer (WM4000HBA) model. We understand your concern about the leaking issue of your unit. We strive to provide high-quality products that meet our customer's needs and expectations. In the meantime, the first step to fixing a leaking washing machine is to discover the source of the leak. To obtain more information, visit https://www.lg.com/us/support/help-library/lg-washer-why-is-my-front-load-washing-machine-leaking--1431986512448. If you need further assistance, please reach out to us on social media @LGUSSupport. ^Juvy
LG washer is very loud.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This washing machine is very loud. It’s the design of the motor I think. I even returned it for a new one thinking the first one was defective but the second one was also loud. I bought this washer because consumer reports ranked it high and said it was quiet. Disappointing.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for providing us with valuable feedback. We apologize that you had such an experience with your LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - White. This will be considered for our continuous improvement. We read from your feedback that you were having trouble with the product, so we’d like to help you with it. Please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to assist you. ^James.
It would be awesome if only it worked
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This LG washer was defective upon delivery. Best Buy gave me number for LG since its warranties. Between LG and Sears home services I have wasted months of my life and entire days waiting for service people. I really just want to return this machine.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Michelle. Thank you for taking the time to share your experience with the LG Washer (WM4000HWA) model. We're sorry to hear about receiving a defective product. We strive to provide high-quality products and exceptional service to ensure a smooth and seamless experience. Please allow us the opportunity to make things right for you. Please reach out to us on social media @LGUSSupport so we can help you further. ^Juvy
Clothes does not dry well
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have it for mknth and half and now the clothes does not dry in kne cycle we have to run it 3 to 4 times now best buy says i cant return it need to contact LG .
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for reaching us, we value the feedback you have given us. It's hard for us to hear that you had a negative experience with LG washer, as we always do our best to provide our customers with the best support. Allow us to assist you with your LG concerns by sending us a private message on Facebook or Twitter using @LGUSSupport, and we would be pleased to help. ^Cris
time
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.again, did not take time to explain any functions of the appliance
I would recommend this to a friendStopped Working After 9 Months
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After only nine months my washer stopped working. There is no power to the machine. I do not recommend getting this washer. The low quality of manufacturing makes it an unreliable product.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Elizabeth. Thank you for reaching out and sharing your experience with the LG Washer (WM4000HBA) model. We understand your concern about dealing with a unit that stops working after such a short period. We aim to provide reliable, top-notch products and ensure a smooth and seamless experience. For the issue with no power, ensure that the washer is properly plugged in and that the power outlet is working. Test the outlet with another device to confirm it’s providing power. For more help, visit https://www.lg.com/us/support/help-library/lg-washer-why-wont-my-lg-washing-machine-power-on--20150791852235. If you need further assistance, please reach out to us on social media @LGUSSupport. We appreciate your patience and look forward to resolving this for you. ^Juvy
Washing Machine is not good.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washing is leaking after 1 week and it is extremely difficult in contacting Geek Squad
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
- Pros mentioned:Noise level
Doesn’t live up to reviews
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First one delivered broke first load and flooded my laundry room. Second one is much louder than expected
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate hearing your unit is not working properly. I'd like to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Also include your contact information, model/serial numbers and date of purchase so that we can investigate and explore all options to provide you with quick assistance and expedite a resolution. We will do everything in our power to help and apologize for any inconvenience experienced. Thank you.^Venette
BEWARE ! ! !
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased an LG front loading washer/dryer set. Absolutely disappointing!!! I discovered that the washer is not in proper working condition. It sounds like a broken down airplane. I will be returning both units tomorrow. Now I need to pick out and wait for delivery of 2 new units. TOTAL WASTE OF MY PRECIOUS TIME AND MONEY! Wish I could upload a video. SOUNDS TERRIBLE!!! LG should be ASHAMED!!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette