Customer Ratings & Reviews
- Model:
- WM4000HWA
- |
- SKU:
- 6419621
Customer reviews
Rating 4.7 out of 5 stars with 2941 reviews
(2,941 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
Customers are saying
Customers value the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer's cleaning performance, quiet operation, and ease of use. Many appreciate its capacity and spin cycle, along with its various features. However, some concerns exist regarding the product's reliability and occasional issues with the door and installation. A solvent smell was also reported by some users.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
NOT GOOD
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.NOT GOOD, COMPLICATED. MAKES CLOTHES SO MUCH WRINKLE
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We’re so sorry that the product did not meet your overall needs. We work continuously to improve the quality of our products and services that drive customer satisfaction. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^James.
Rated 1 out of 5 stars
Washer Dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still not working correctly and Best Buy have been one twice.
This review is from LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - Black Steel
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Rated 1 out of 5 stars
Trash
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy this machine terrible the engine making so much noise and it’s taking too long to wash the clothes
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Rated 1 out of 5 stars
Bad deliver and install LEAKED
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst delivery and install experience I’ve ever had.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello, This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. I'd like to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Also include your contact information, model/serial numbers and date of purchase so that we can investigate and explore all options to provide you with quick assistance and expedite a resolution. We apologize for any inconvenience. ^Vanessa
Rated 1 out of 5 stars
Dissappinting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You never deliver the goods!! And force us to be without appliances for weeks.
This review is from LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - Black Steel
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It is unfortunate that the delivery and the installation process was a bad experience. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
- Pros mentioned:Cleaning performance, Noise level
Rated 5 out of 5 stars
I love this washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love everything about this washer . It cleans so good that my clothes even work clothes smells so good . It pre ashes good, it lets me know on the app what’s going on, it’s so quiete that I can wash at midnight in my apartment, it has everything a washer needs, and what I love the best is that I waste so little on electricity and it’s big I can wash twice as other washers
I would recommend this to a friend - Pros mentioned:Cleaning performance, Noise level
Rated 5 out of 5 stars
Love our LG Front Load washer.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We are very happy with our new LG Front Load washer. It's works quietly and efficiently. Our previous front loader from an LG competitor was loud, you could hear it throughout the house, and every time the water turned of it would "hammer" the pipes. We barely hear the LG, and no hammering of the pipes.
I would recommend this to a friend - Pros mentioned:Capacity
Rated 5 out of 5 stars
Washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this few weeks ago, very happy with it. Excellent capacity, worts great!
I would recommend this to a friend - Pros mentioned:Noise level, Spin cycle
Rated 5 out of 5 stars
Excellent
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works superbly - low cost of use, excellent spin cycle, quiet
I would recommend this to a friend - Pros mentioned:Cleaning performance, Ease of use
Rated 5 out of 5 stars
None
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only purchased at the end of November, but it is great so far. Very easy to use, cleans clothes well and takes less detergent.
I would recommend this to a friend - Pros mentioned:Cleaning performance, Noise level
Rated 5 out of 5 stars
Great value
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buying the washer and dryer together got us a great price, which has been well worth it. The washer is quiet, efficient, and cleans well.
I would recommend this to a friend - Pros mentioned:Noise levelCons mentioned:Smell
Rated 1 out of 5 stars
LG washers have horrible chemical fumes
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am having a terrible experience with my brand new LG washer. The solvent smell is overwhelming. LG told me this is the "new car" smell and it will dissipate if I do 10 washes. I ran it for 18 washes, and measured the VOCs at 1,981, which is almost 5 times the normal limit. The appliance salesman told me that this happens in 1 out of 100 LG machines and they have to send them back to LG. The salesman said that LG is aware of the issue and they have recently changed their production process. I get dizzy and headaches from the fumes. I am concerned about my health and the health of my family. I have had this machine for 24 days and the solvent fumes have permeated the house.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with us. We understand your concern regarding the pungent smell from your LG Washer (WM4000HWA) model, and we take your health and safety very seriously. We strive to provide high-quality products and ensure a smooth experience.
You’ve been going above and beyond with multiple washes, and we genuinely appreciate your patience. Although the "new car" smell is familiar with some new appliances, the level of VOCs you're measuring is concerning and not typical. We recommend further airing out the machine by running a cleaning cycle with a washer cleaner designed to break down odors. It may also help to leave the washer door open when not in use to improve ventilation. For more information, you may visit https://www.lg.com/us/support/help-library/lg-washer-troubleshooting-odor-buildup--1337716047757.
Since you’ve already performed 18 washes, this might indicate a deeper issue, and we certainly want to make sure your health and safety are prioritized. Please send us a private message on social media @LGUSSupport, and we’ll immediately escalate this case and work with you to find a solution. We will make sure we address your concerns thoroughly. ^Juvy
- Pros mentioned:Capacity, Cleaning performance
Rated 5 out of 5 stars
Great size machine, large capacity but compact
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this machine so much. It cleans well and fast. Hold large capacity, king sized comforter and sheets. Wonderful!
I would recommend this to a friend - Pros mentioned:Cleaning performance, Noise level
Rated 5 out of 5 stars
Love this washer.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best washer I believe you can buy. It is super quiet and efficient. Has cycles for towels, bedding, heavy duty, delicate and many others. Gets clothes super clean.
I would recommend this to a friend - Pros mentioned:Capacity, Cleaning performanceCons mentioned:Price
Rated 1 out of 5 stars
Don’t buy, save yourself a headache!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This washer and dryer set were initially really great. Could fit a lot of stuff in them and seemed to wash well. However, within 2.5 years they have both had to be serviced and the washer ring has mold that just won’t go away. These weren’t cheap and of course everything is past the date for return/replace/repair. I’ve seen others who are selling them on FB marketplace bc of similar issues. Don’t buy!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you so much for making an effort to share your feedback regarding your experience with your LG Washer (WM4000HWA) model. We regret any inconvenience and frustration you have experienced with the need for service and the persistent mold issue in the washer ring. We understand the importance of having reliable appliances that meet your expectations. Please visit this link for tips and guidance related to the issue you've encountered: https://www.lg.com/us/support/help-library/lg-washer-how-to-clean-the-tub-of-your-lg-washing-machine-CT10000010-20150635948425. If you require further assistance, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Rated 5 out of 5 stars
A hauntingly convenient washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Once upon a laundry night so dreary, my garments tangled and weary, I sought a solution, a washing wonder to explore. A front load washer from LG, I heard tales of its might, Promising to cleanse with perfection, a chore I would adore. With sleek design, it stood proud and tall, A modern marvel, captivating all. Its ebony exterior, a sight to behold, Akin to a raven's feathers, shimmering bold. The door, hinged with precision, opened wide, Revealing a drum, like a nest, where clothes reside. With ample space, it beckoned garments to rest, Ensuring thorough cleaning, for every fabric's bequest. Within its depths, the technology did reside, Whispers of innovation, taking laundry in stride. Advanced features, like a poet's verses rhymed, Ensured efficiency and care, a performance so sublime. And lo, behold, the washer's secret allure, A Wi-Fi connection, a feature so pure. With wireless charm, it opened new doors, Allowing remote control, even from distant shores. Through an app, my laundry kingdom I could reign, Adjusting settings with ease, erasing any strain. Start and stop cycles, at the touch of a screen, Wi-Fi enabled, a convenience unforeseen. But amidst its prowess, a minor qualm, The learning curve, like a raven's charm. Mastering the controls, a brief endeavor, To unlock the washer's potential, clever. In conclusion, the LG front load washer, a laundry companion so true, A modern marvel, to make your chores few. With elegance and power, it conquers with might, Like a raven's wings, soaring to great heights. So, if you seek a washing wonder, tried and tested, Choose LG's front load washer, a laundry legend suggested. Embrace its technology, let your garments adore, And bid farewell to laundry nights, evermore. With Wi-Fi connectivity, a touch of modern lore.
This review is from LG - 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Steam and Built-In Intelligence - Black Steel
I would recommend this to a friend- Pros mentioned:Cleaning performance, Noise level
Rated 5 out of 5 stars
Machine purrs and plays a tune when done.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far I am satisfied. It works quietly and very well. Takes out stains. Clothes clean and almost dry when done.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
LG Washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Washing Machine, Looks Beautiful and it is very easy to use.
I would recommend this to a friend - Pros mentioned:Cleaning performance, Noise level
Rated 4 out of 5 stars
Good washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have owned 2 months so far so good. It is relatively quiet, cleans well. Lots of options for temp and spin. Much shorter cycle time than my old machine. I haven’t tried any of the remote features or connecting with Wi-fi
I would recommend this to a friend - Pros mentioned:Noise level
Rated 5 out of 5 stars
Quiet, Clean Machine!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with this washer. We replaced a 4 year old HE LG top loader with this model. Front loaders are way better than top loaders for water use and avoiding imbalanced loads. It is very water efficient, and most importantly, it is quiet! No more clonking and banging due to imbalance issues! The Turbo Wash feature saves time for most loads cutting run time almost in half.
I would recommend this to a friend






































