Customer Ratings & Reviews

Great service and good deal . Paid less and washer was in excellent condition. We installed it and found it was quiet and cleans fast. Unit is very heavy so you definitely need help when moving it

Works Great , easy to use, don’t need an app! Takes a while to figure out everything

Pretty good washer, get the clothes clean for sure and many different settings. However, it's pretty low down so requires a lot of bending over to load and unload. I would recommend getting it set up on something. A little loud if you're sensitive to sounds (as in when the water flows in and then is shut off, not the actual machine washing).

I recently bought this washer because it was finally time for a new one. I went with the reviews and now it's too late to return or exchange for a new one. In the beginning it was working great. It was quiet, clothes came out clean, and did not have any problem with it. One month later my husband and I noticed it would vibrate super loud even if it was a light load. Then it started to leak. Therefore we called Geek Squad to service. They came and said to use less soap and adjust the spin cycle. I tried this for the next 2 months and the leaking continued and it still vibrates loud! I called Geek Squad again and they did inspect it and said there was nothing they can do about it. I asked them if I can just exchange it for a different machine and hope to try a different manufacturer. They said it was too late and nothing can be done. I'm really disappointed in Best Buy and Geek Squad that they can't help me in any way. All I asked was to get a different one and they refuse to satisfy a customer. Unbelievable!

Awesome washer! This was an upgrade for an older LG model, much quieter and seems to use less water / more efficient My only complaint is it opens right to left standard and the delivery service from Best Buy wanted to charge $50 to change it. I wish this would have been in the description when buying it so that I could have preordered it the other way around

Very happy with this unit. Works great, lots of options.

Absolutely love this washer!! We got this to replace our 10yr old LG washer & love the new features & love that it still allows us to stack our old dryer on top!!

We are very happy with our purchase. The machine works as we expect and the purchase and delivery from Best Buy was effortless. We were so impressed that we just now placed another order for another appliance.

Excellent product. works very good and very quiet. I will not hesitate to recommend to my friends and family members. The service at best buy was also excellent including the installation.

Excellent washing machine. Easy to use, does a good job, many different settings available for different types of clothes.

The washer does a great job with getting clothes clean. We've used the steam function several times

Not happy with this washing machine: I don’t I don’t understand how this washer machine got high rating with consumer report and other online website when I search for it here’s my issue. About a year and a half the glass door broke out of blue. I had to deal with LG directly and eventually they accepted to replace it. I have no idea what caused the door to break the way it did. No new issue with the drain tube where it hold soap and doesn’t drain well I tried several detergent cleaning and all the tips from the website, but nothing seem to work so far, Internal robber got moldy I clean it every week, but nothing seem to help preventing this built-up mold, which seem to be consistent, I do run self cleaning cycle once a week to help producing the smell of the washing machine. Those are my few issues with it so far and I’m still not able to figure it out all this issues coming from my previous worship machine was uploading and it works for 10 years and the only reason I replaced it because the cost for fixing it was exceeding the cost of replaced, now I’m regretting getting LG and I wish if I got that Brand

I love this washer. This replaced a 30 yr old washer and the difference is night and day. i never realized that my clean clothes from the old tub washer smelled until I started washing in the new washer. Best Buy customer service and installation teams are top notch. We bought what we thought was side by side set but turned out to be stacked. Customer service refunded the wrong equipment, and our new units were in 2 days later.

We loved our washer, but unfortunately, it was not built to last a household of two. It lasted us not even 3 years, and now it is giving us an error code and won't drain properly. My husband has tried troubleshooting it, and the cost to repair it is over half the price of just buying a new washer. It is sad that things aren't built to last these days. We take good care of our stuff, too. We bought all new appliances at the same time,e and every single one of them has had issues so I guess I don't recommend LG at all.

Excellent I love this machine. Where is silence he working and he cleaned good.

Its super quiet. It replaced a 3 year old Samsung Washer. Dont ever get Samsung anything

Love it!!!! Super silent.And i love the smell afterwards. And it does what it is supposed to do, wash clothes well.

This LG washing machine is wonderful! It is very quite and it doesn't "walk" like our last one did. Having all the different wash cycles is also great to have. So very happy with the purchase.

Replaced a 10 year old Samsung front loader washer which shook a lot and noisy. This LG is much quieter and well balanced in spin cycle.

Great washing machine. It has many features that make doing laundry easier.