Customer Ratings & Reviews

performs well but clearly it is not as solid and won't last nearly as long as my Maytag that preceded it.

The washer has different useful wash options. Very quiet operation. However controls are not easy to manipulate if change neded. Also, although the machine is dried after each wash it still acquired a musty odor.

I love it! It washes well and matches with my dryer. I was really satisfied with the services. I ordered it online and then received email confirmation. Shortly after picked up the LG washer from Kapolei warehouse. Great customer service all around.

First front load washer. Not sure why we took so long. Much easier to use.

So far Ive only had this washer for a month. Ive always used Ge appliances but for some reason the washer has given me so many problems while owning it so I decided to go with a new brand and the LG had really good ratings. So far I'm not disappointed. It's quiet and the clothes come out clean so when my dryer goes Im buying the Lg matching one.

I always used a washing machine like this in Europe. I finally bought one in America! Once you've done your laundry in one of these washer you will never want to do laundry in a top-loading washer again

Love it, it washes all my clothes and they come put almost dry

So far, meeting all of our expectations. Looks great and some new features added. If my wife is happy with it (and she is), then I'm happy with it too.

Great product! Was recommended by a friend. Great advice

I love this washer (and matching dryer), except for 1 thing: You can't modify the wash (or dry) settings with your own preferences. For example, if you want to always use TAP COLD for a load, you MUST ALWAYS change the temp manually. For such an expensive appliance that has internet, downloadable cycles, and an app, it's mind boggling that I can't modify and save a setting to be reused.

Works amazing, love all the features, would buy again

best washer machine. It cleans very good and no noise

Was excited to get this, as I loved my previous LG Front Load Washer. Unfortunately, this one has a STRONG chemical odor. It smells like a combination of chlorine and solvent. I ran a Tub Clean cycle with a tub cleaner, no change. Followed the manufacturer's instructions for dealing with the smell, no change. I tried to wash a load of towels, and now the towels have such a strong chemical smell that we can't use them. Ran 10 hot washes, thinking that would get it out, and not only is the smell stronger, it has now spread throughout my home. I work from home, and am having problems with headaches and dizzy smells due to the odor. We've also had to stay in our guest room because the washer is close enough to the main bedroom that the bedroom is currently uninhabitable due to the fumes. No choice but to return it as soon as possible as it's literally making us sick. I reached out to LG, and was told this is just "new washer" smell, and that it will fade after a few washes. But that is not happening, and the smell seems to be getting worse, not better. I wish I had checked out a model on the sales floor prior to purchasing, as that would have immediately alerted me to this issue. It might be okay in a larger house where the laundry room is very far away from living room, bedroom, etc., or in a home with people who don't mind strong chemical smells. Best Buy did respond that we could exchange it within 15 days - glad they stand by their customer experience in this way.

It is printed on the outside of the machine that all loads are cold rinse and this is not true.

Very good appliance. An excellent recommendation to anyone who needs a new washer

This washer is amazing. It has settings for every type of fabric you would want to machine wash. It is also water efficient. It's so quiet you wouldn't know it was running unless you looked

My landlady just got this trash installed. This is hands down one of the worst machines I've used. It keeps breaking my clothes. For the grand finale on the "delicates" setting this piece of trash steams clothing ending in a nice hot soak for delicate clothing. In fact, it does this grand gesture on ALL of the settings. I don't want to have to download yet another app. When I did it for this hunk of metal, there seems to be no way to actually connect this app to the junk. I'll have to call tech support to get the most basic necessity out of this "advanced" washer. Also, there is no "spin only". You can try pressing the button that says so - it will rinse, dry, and ahhh yes, another steam. What's absolutely baffling is that there is the option to steam. On some settings, it turns on and others not.. yet it won't matter because it still steams regardless if the signal is illuminated. This machine is actually useless. I genuinely miss the "old" one I had before this downgrade.

Easy to use washer with convenient display. Love being able to connect to the LG app. Washes clothes effectively.

Haven't used the washer yet as the drain pipe is too short. I replaced a Kenmore that had a long enough pipe. Don't know why LG's is so short. I have to get a pipe extender. I also bought a dryer. The install wasn't worth it. I was upcharged $130 for water hammer devices. No mention needing them by Best Buy. They also only put them on the washer and not on the dryer. The install was them just getting it done as quickly as possible without any care to quality. All the hoses are twisted where they could have been installed neatly. One of them pretty badly. I would have never left it like that. The dryer vent pipe was taped on. I used screws on the previous dryer. So after paying a bunch of money for the install, I'll have to fix it up.

Easy to use & works great with big loads. I would definitely recommend the washer and dryer